Average wait times have been reduced to 10 minutes in January 2023, down from 38+ minutes in December 2019.
Wait times for customers with appointments are even shorter, often 5-10 minutes or less.
Make an appointment here.
While pleased with this initial progress, we recognize that this is just the first step in transforming the DMV and sustaining the improvement. The DMV Transformation continues with a focus on creating more time savings for citizens, improving the quality of the customer experience and improving efficiency.
Gov. Glenn Youngkin named Gerald Lackey to take over as commissioner of the Virginia Department of Motor Vehicles, an executive who has been leading a $3 billion-a-year roofing company’s push to boost productivity and growth.
Legislators are happier with improvements at the Department of Motor Vehicles. The DMV and VEC were two agencies Petersen said “had a lot of room for improvement coming out of the pandemic.” The DMV has a vacancy rate of 15%, or about 330 classified positions, mostly support jobs at agency headquarters. 92% of the jobs requiring interactions with customers are filled. At the same time, the average wait time fell from 37 minutes in 2019, pre pandemic, to 11 minutes in January, which Petersen attributed to efforts by Youngkin’s new Chief Transformation Officer Eric Moeller.
The new option allows customers to save a spot for same-day, walk-in service without standing in a physical line… Governor Glenn Youngkin made it his mission to improve customer service at state agencies like the DMV… “We’re looking at about a 12-minute average wait time across the state right now and that is as of November 2022,” Cowardin said. “In November 2019, so pre-pandemic, it was about 34 minutes across the state for a wait time. We’re working towards making more efficient options for customers.”
Governor Glenn Youngkin promised to improve customer service at the Virginia Department of Motor Vehicles (DMV) and that effort appears to be showing some early signs of progress.
Virginians who want to skip the check-in line at their next visit to the Department of Motor Vehicles (DMV) are invited to schedule an appointment.
A new website aims to help customers prepare for a visit to the Virginia Department of Motor Vehicles.