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1. How can I use my AirAsia points?
You can use your AirAsia points to redeem a variety of AirAsia rewards deals from F&B to shopping, entertainment, services and more to enjoy greater savings, OR redeem AirAsia flights.
You may also use AirAsia points to redeem AirAsia flights, hotel stays, travel activities, experiences, and more on the AirAsia MOVE app or visit airasia.com/rewards . Simply log in to your AirAsia account before you check out.
2. I want to redeem a deal or a flight, but I do not have sufficient AirAsia points. Can I buy the remaining points required with a credit or debit card?
Yes, you can buy AirAsia points as a top-up with your credit/debit card during the redemption AirAsia in order to complete your redemption. Please refer to the 'AirAsia points Top-Up: FAQs' for more information.
3. What is the minimum amount of AirAsia points required for redemption on the AirAsia MOVE app?
The minimum redemption amount required differs based on the various products as listed below:
You can use your AirAsia points to redeem a variety of AirAsia rewards deals from F&B to shopping, entertainment, services and more to enjoy greater savings, OR redeem AirAsia flights.
You may also use AirAsia points to redeem AirAsia flights, hotel stays, travel activities, experiences, and more on the AirAsia MOVE app or visit airasia.com/rewards . Simply log in to your AirAsia account before you check out.
2. I want to redeem a deal or a flight, but I do not have sufficient AirAsia points. Can I buy the remaining points required with a credit or debit card?
Yes, you can buy AirAsia points as a top-up with your credit/debit card during the redemption AirAsia in order to complete your redemption. Please refer to the 'AirAsia points Top-Up: FAQs' for more information.
3. What is the minimum amount of AirAsia points required for redemption on the AirAsia MOVE app?
The minimum redemption amount required differs based on the various products as listed below:
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AirAsia Flights
You are required to use at least 100 AirAsia points to pay for MYR1 (or other currency that is equivalent to MYR1) when you book an AirAsia flight (excluding Thai AirAsia X and AirAsia Cambodia) .
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Non-AirAsia Flights & other products/services
Kindly refer to the table below to learn about our points redemption requirement(s) for each product/services:-
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Product / Services
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Minimum
Redemption |
Maximum Redemption
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SNAP (AirAsia Flight + Hotel)
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100 AirAsia points
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Full amount
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Other Airlines
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125 AirAsia points
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Full amount
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Hotel
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125 AirAsia points
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90% of total amount
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Shop
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125 AirAsia points
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Full amount
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Food
(Queuing Service only) |
125 AirAsia points
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Full amount
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The redemption amount for each category listed above may differ and is subject to the campaign’s terms & conditions, if applicable.
4. How can I use my AirAsia points to pay for AirAsia flights?
Follow the step below to use your AirAsia points to pay for AirAsia flight(s) on airasia.com or AirAsia MOVE app:
Step 1: Log in to your AirAsia account via website or mobile app.
Step 2: Search your preferred flight and Add-on services .
Step 3: Proceed to the payment page and select ‘Pay with AirAsia points’ .
Step 4: Use the slider to redeem with AirAsia points partially or make a full redemption.
Step 5: Pay the balance with a credit/debit card for partial redemptions to complete booking.
5. How can I use my AirAsia points to pay for Non-AirAsia Flights & other products/services?
Step 1: Log in to your AirAsia account via website or mobile app.
Step 2: Search your preferred flight and Add-on services .
Step 3: Proceed to the payment page and select ‘Pay with AirAsia points’ .
Step 4: Use the slider to redeem with AirAsia points partially or make a full redemption.
Step 5: Pay the balance with a credit/debit card for partial redemptions to complete booking.
5. How can I use my AirAsia points to pay for Non-AirAsia Flights & other products/services?
To make a redemption for Non-AirAsia Flights or other products/services, please follow these steps:
Step 1: Log in to your AirAsia account via website or mobile app.
Step 2: Select your preferred product(s) or services .
Step 3: Proceed to the payment page and select ‘Pay with AirAsia points’ .
Step 4: Use the slider to redeem with AirAsia points partially or make a full redemption .
Step 5: Pay the balance with a credit/debit card for partial redemptions to complete booking.
Step 2: Select your preferred product(s) or services .
Step 3: Proceed to the payment page and select ‘Pay with AirAsia points’ .
Step 4: Use the slider to redeem with AirAsia points partially or make a full redemption .
Step 5: Pay the balance with a credit/debit card for partial redemptions to complete booking.
1. What is the Final Call Sale promotion?
The Final Call Sale is our monthly promotion that takes place on the 1st and 4th week of every month unless stated otherwise. The sale is exclusively for AirAsia members to redeem AirAsia flights with AirAsia points at a special discounted rate. All redemptions are inclusive of airport taxes and other taxes.
Here are some important notes when redeeming flights during our Final Call Sale:
Here are some important notes when redeeming flights during our Final Call Sale:
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Flight redemptions are only for selected AirAsia flights with carrier code(s) AK, FD, and Z2, subject to the campaign’s terms and conditions.
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Only specific routes as listed are available for redemption during each promotional month.
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The number of promotional seats are subject to availability during the campaign period.
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A minimum of 100 AirAsia points or the amount of AirAsia points determined during the promotional period(s) are required to make a redemption.
2. Can I redeem with a mix of AirAsia points and credit/debit card?
You can choose to redeem flights during our Final Call Sale via:
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Full AirAsia points redemption, OR;
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Top up the remaining AirAsia points balance required to make a full redemption using a credit or debit card.
3. How do I redeem flights during the Final Call Sale?
Step 1: Download or login to the AirAsia MOVE app
Step 2: Select the ‘Points’ tile > Redeem > Final Call (The icon will only appear during the promotion period)
Step 3: Select your preferred route/destination or search by country, airport code or city
Step 4: Key in your travel dates as specified in the promotion
Step 5: Enter the passenger’s details & Add-on items
Step 6: Pay with AirAsia points to redeem your preferred flight.
Step 7: If you don’t have enough points, top up the remaining AirAsia points balance to complete your redemption using a credit or debit card.
4. Can I use my AirAsia points to redeem flights for others?
Yes, you can use your AirAsia points to redeem flights for your friends and family members. However, this is subject to the campaign's terms and conditions.
5. How do I change my flight booking?
Please refer to the terms, change fee and fare difference or click here for more information. Alternatively, you can Ask Bo, our 24/7 customer support.
6. Can I use my AirAsia points to redeem Add-ons?
Yes, you can use your AirAsia points to redeem Add-ons like Inflight Meals, Checked Baggage, Seat Selection and more when you make a flight redemption.
However, if you did not pre-book any Add-ons, you can also purchase these items with a debit or credit card after your booking is confirmed under ‘Purchases’.
7. Can I cancel my booking?
No, if the transaction is complete and a booking number has been issued, you will not be able to cancel your trip under any circumstances but you can request for a refund on the full amount of the airport taxes paid. Kindly click here for more information.
8. Can I earn AirAsia points from my bookings?
No, you are not entitled to earn AirAsia points when you redeem flights via Final Call Sale.
1. How do I redeem AirAsia rewards deals?
Here’s a complete step-by-step guide on how to redeem AirAsia rewards deals on the AirAsia MOVE app.
Here’s a complete step-by-step guide on how to redeem AirAsia rewards deals on the AirAsia MOVE app.
Step 1: Launch the AirAsia MOVE app and sign in to your AirAsia member account. Tap on the 'Redeem' tab and browse through the deals within your preferred category. Select your preferred deal to view full details.
Step 2: Read and understand the Terms of Use carefully before choosing to redeem AirAsia rewards deal.
Step 3:
Step 2: Read and understand the Terms of Use carefully before choosing to redeem AirAsia rewards deal.
Step 3:
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(e-Voucher) - Tap on the ‘Checkout now’ button and you will be directed to a confirmation page.
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(Physical Item Delivery) - Tap on the ‘Checkout now’ button and you will need to select or add an address for delivery.
Step 4: Double-check the details of the deal you would like to redeem (i.e. redemption dates, Terms of Use, and the total AirAsia points to be deducted), then tap on the ‘Confirm’ button.
Step 5: Done! You have successfully redeemed an AirAsia rewards deal. No printing is required because all your AirAsia rewards deals that you have redeemed will be stored under ‘My Vouchers’ in the AirAsia MOVE app.
Usage of AirAsia rewards deals for Offline Merchant(s)
All usage of the AirAsia rewards deals in the form of e-vouchers are done via the AirAsia MOVE app. To use the vouchers, simply tap on the ‘Use now’ button, then present the voucher code to the merchant for payment. Please take note that you will NOT be able to retrieve the voucher code once you have closed the page.
Usage of AirAsia rewards deals for Online Merchant(s)
All usage of the AirAsia rewards deals in the form of e-vouchers are done via the AirAsia MOVE app. To use the vouchers, simply tap on the ‘Use now’ button, then present the voucher code to the merchant for payment. Please take note that you will NOT be able to retrieve the voucher code once you have closed the page.
Usage of AirAsia rewards deals for Online Merchant(s)
Upon the redemption of your preferred AirAsia rewards deals, you will be provided with a unique promo code that will be sent to you via the registered email in our system. Please copy this promo code and paste it at the checkout page of that particular online merchant to enjoy the promo.
2. What are the different methods of payment for AirAsia rewards deals?
2. What are the different methods of payment for AirAsia rewards deals?
Each AirAsia rewards deals will be tagged with a specific amount of AirAsia points needed for the redemption. There are 2 ways to redeem AirAsia rewards deals:
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Use ONLY AirAsia points to pay IN FULL for your preferred AirAsia rewards deal, OR
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Use partial AirAsia points and choose to top up the remaining balance by purchasing additional AirAsia points via BigPay Checkout or a credit/debit card at checkout.
3. What if I do not have enough AirAsia points to redeem AirAsia rewards deals?
The minimum AirAsia points required for ANY redemption is 125-250 AirAsia points. But you can still redeem AirAsia rewards deals even if you do not have sufficient AirAsia points. Simply purchase a AirAsia points Top-Up via BigPay Checkout or a credit/debit card at checkout by following the step-by-step instructions under AirAsia points Top-Up and you will get your deals in no time.
4. How do I pay for the AirAsia points Top-Up?
You can make the payment via BigPay Checkout or use any valid credit or debit card to pay for the balance of the AirAsia points needed.
5. What if I have less than 125 AirAsia points in my AirAsia member account?
There are many ways for you to earn AirAsia points which will enable you to redeem and enjoy AirAsia rewards deals:
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Apply and use the AirAsia Credit Card to start earning AirAsia points on all your daily spending – it’s one of the fastest ways for you to earn AirAsia points, OR;
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Convert your bank points and/or other loyalty points to AirAsia points. Check out AirAsia Xchange on the AirAsia MOVE app to find out the available partners that offer instant points conversion, OR;
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Transact with our partners across the travel, lifestyle and financial services categories to earn AirAsia points.
Follow us on Facebook and Instagram or keep an eye out on the AirAsia MOVE app as we are constantly running campaigns and special promotions that will reward AirAsia members with extra AirAsia points.
6. I’ve changed my mind after I have redeemed an AirAsia rewards deal. Can I cancel it and get a full refund?
All redemptions are non-refundable and non-cancellable. It is very important for you to read the full details and Terms of Use carefully before proceeding to redeem any deals.
7. Who should I contact if I have issues with AirAsia rewards deals?
You may reach out to our Customer Happiness Team at askrewards@airasia.com .
8. Where can I see my AirAsia rewards deals that I have redeemed?
All your AirAsia rewards deals that you have redeemed will be stored under ‘My Vouchers’ in the AirAsia MOVE app (inside AirAsia rewards tile). The usage of the deals are also done via the app.
9. How do I use my AirAsia rewards deals for offline merchants?
All usage of the AirAsia rewards deals in the form of e-vouchers are done via the AirAsia MOVE app. To use the vouchers, simply tap on the ‘Use now’ button, then present the voucher code to the merchant for payment. Please take note that you will NOT be able to retrieve the voucher code once you have closed the page.
10. How do I use my AirAsia rewards deals for online merchants?
Upon the redemption of your preferred AirAsia rewards deals, you will be provided with a unique promo code that will be sent to you via the registered email in our system. Please copy this promo code and paste it at the checkout page of that particular online merchant to enjoy the promo.
11. If my voucher is expired, can I request for a refund or an extension to the voucher expiration date?
All expired vouchers will be voided automatically and cannot be refunded. We are unable to extend the voucher expiration date as all vouchers have a fixed validity period upon purchasing. However, if a voucher expires due to a technical error, please reach out to us at askrewards@airasia.com in order for us to pursue an investigation.
12. After I have redeemed a deal, do I need to make a reservation before visiting the merchant's outlet?
Please note that different deals and merchants may have different rules set to the specific deals. Some may require reservations to be made prior to the visit, and some may not. That is why it is important for you to read through the Terms of Use carefully prior to your redemption.
13. For merchants that require reservations, can I reschedule my confirmed reservation slot?
Depending on the terms set by the merchant, some deals can be rescheduled. However, it is best for you to read the full Terms of Use for each deal to avoid any unpleasant experiences.
14. Where can I find the Terms of Use for each deal?
The Terms of Use can be found at the bottom section of each AirAsia rewards deals within the AirAsia MOVE app. Please read it carefully prior to your redemption.
15. Will I earn AirAsia points when I redeem a AirAsia rewards deal?
No, you will not earn AirAsia points when you redeem ANY AirAsia rewards deals.
16. I need a receipt for my redemption, how do I get that?
Upon any successful transactions made for AirAsia rewards deals, you will receive an official receipt via the registered email in our system. If you did not receive a confirmation email, please reach out to us at askrewards@airasia.com .
17. I’ve noticed a deduction of AirAsia points more than the amount required for my redemption. Can I request for a refund of the extra points deducted?
Please reach out to us at askrewards@airasia.com, our Customer Happiness officers will be happy to assist you.
18. I’ve been charged more than once when purchasing AirAsia points Top-Up. Can I request for a refund?
Please reach out to us at askrewards@airasia.com, our Customer Happiness officers will be happy to assist you
19. I am not able to complete my redemption, what can I do?
We would suggest you to use a different credit or debit card. If the error persists, please reach out to us at askrewards@airasia.com, our Customer Happiness officers will be happy to assist you.
1. Besides flight redemption & AirAsia rewards deals, what else can I redeem with AirAsia points?
Redemption of AirAsia points is available for the following partners: for our lifestyle partner
Redemption of AirAsia points is available for the following partners: for our lifestyle partner
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Lifestyle - AirAsia shop
- Travel, RocketMiles, Tune Hotel
1. Why doesn't the RM5 AirAsia members discount appear on the payment check out page?
The RM5 promo that was launched in 2018 has ended across all countries and points of sales for airasia.com and AirAsia MOVE app effective from 24 March 2023 (12:01 am (GMT+8)).
You will still be qualified for the RM5 AirAsia members discount until 11:59 pm (GMT+8) on 23 March 2023 (“Campaign Period”).
2. Will the removal of the RM5 discount affect my points earning / redemption for AirAsia flights?
No, it will not.
3. Will the removal of the RM5 discount affect my existing bookings?
No, it will not.
4. With the removal of RM5 AirAsia member discounts, what are the value or special privileges for AirAsia members?
Members are able to earn AirAsia points from transactions on the AirAsia MOVE app for AirAsia flights and non-AirAsia flights bookings. On top of that, AirAsia members will also get to enjoy the 24-hour priority access to our member-exclusive sales / promos before we open up to the public. Other promotions specifically for AirAsia members will also be announced from time to time. Stay tuned!
5. What else can I redeem with AirAsia points?
Redemption of AirAsia points are available for our lifestyle and travel partners. Members can also use AirAsia points as a form of currency to pay for purchases on our AirAsia MOVE app, i.e. AirAsia Hotels, AirAsia Shop and etc.
6. Will the discount be reinstated in the near future?
We constantly review our policies and member benefits to ensure that members get the best out of our loyalty program. Follow us on our social channels to receive the latest updates and promotions.
Find out more here: https://www.airasia.com/rewards/deals/en/gb
The RM5 promo that was launched in 2018 has ended across all countries and points of sales for airasia.com and AirAsia MOVE app effective from 24 March 2023 (12:01 am (GMT+8)).
You will still be qualified for the RM5 AirAsia members discount until 11:59 pm (GMT+8) on 23 March 2023 (“Campaign Period”).
2. Will the removal of the RM5 discount affect my points earning / redemption for AirAsia flights?
No, it will not.
3. Will the removal of the RM5 discount affect my existing bookings?
No, it will not.
4. With the removal of RM5 AirAsia member discounts, what are the value or special privileges for AirAsia members?
Members are able to earn AirAsia points from transactions on the AirAsia MOVE app for AirAsia flights and non-AirAsia flights bookings. On top of that, AirAsia members will also get to enjoy the 24-hour priority access to our member-exclusive sales / promos before we open up to the public. Other promotions specifically for AirAsia members will also be announced from time to time. Stay tuned!
5. What else can I redeem with AirAsia points?
Redemption of AirAsia points are available for our lifestyle and travel partners. Members can also use AirAsia points as a form of currency to pay for purchases on our AirAsia MOVE app, i.e. AirAsia Hotels, AirAsia Shop and etc.
6. Will the discount be reinstated in the near future?
We constantly review our policies and member benefits to ensure that members get the best out of our loyalty program. Follow us on our social channels to receive the latest updates and promotions.
Find out more here: https://www.airasia.com/rewards/deals/en/gb
Title
Rewards Malaysia: Redeem with AirAsia Points
URL Name
Rewards-Malaysia-Redeem-with-airasia-points
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