Weight Watchers Reviews

Joined WW in November and the program did not work for my needs. I decided to cancel my membership and received a confirmation email that my membership had been cancelled. However, WW continued to bill my debit card. When I called customer service to complain and get a refund for the $25 monthly charge, I was told that because I "committed" to a special program I was unable to cancel or stop monthly payments. I don't recall committing to anything and was told it was contained in the "user agreement". Oh! You mean the misleading mile long legal mumble jumble that nobody reads and just clicks "agree". Oh that.

I joined WW and Sequence with high hopes of getting nutritional and medical assistance with my menopausal-related weight gain, yet ran into dead end after dead end. After the initial payment and consultation, the Sequence reps take forever to respond to questions and they stretch out the process forever so you have to keep paying the monthly fee for basically nothing. They ignored my offer to pay out-of-pocket for medication and insisted on submitting requests – one at a time – for coverage to my insurance company for diabetic-related medication even though I'm not a diabetic and knew the medicine would not be approved. After three months of stalling and a total lack of communication, I had it and quit the program (except for my money of course that will continue to be paid to them monthly due to the long-term deal they con you into). I cannot believe how devious and deceitful this company has become.

I recently tried the Weight Watchers clinic. At first it was promising with the eligibility questionnaire before the sign up. But after agreeing to the membership it quickly felt like a scam. The sequence and weight watchers app do not communicate with each other. So I was not able to sign up for the WW app and there was no communication why I was unable to sign up. Then I was notified because I had an HMO plan, I did not qualify, which should honestly be part of the eligibility questionnaire. So then I opted to take the ** and **.

For several years both my husband and I used the Weight Watchers app. We were charged individually for the app through our bank account. Last year Weight Watchers yet again changed their model. I was struggling with their last model change and was not seeing the results I once was, so I opted to cancel my subscription. It took about six months - calling every month to FINALLY have them stop taking the subscription out of my account. They refused to refund me even though I had month after month of records of my calling.

I have been a lifetime member below goal weight for years. Weight Watchers made a lot of changes/cutbacks after the pandemic. Many studios are closed and yet they expect their members to drive for hours to weigh-in a minimum of once monthly regardless of their lifetime weight-loss success and inputing their weight into the WW App regularly. This program is greed driven and once they have your credit card number they will continue to charge you. BEWARE it’s not about your "weight-loss success or support". It is about them taking your money monthly.

I joined in 1974 when our youngest was a yr old. I lost 90 lbs and was a lifetime member....stopped going for a few yrs due to a move late 80s to mid 90s. No problems, no charge. Back then you got charged a 1 month fee to start back. I was maybe 5 lbs over my goal. I lost that and have remained under my goal since. On January, my husband (86 yrs old) ended up on the hospital with blood clots in his lungs. He had alzheimer's already, but the 3 wks on hospital and rehab made him so much worse. I called to see if I could miss a month because he couldn't be left alone. She said yes as long as I called but I would be charged $14. I'm 79....seriously??? After 49 yrs of being a lifetime member and weighing in monthly...staying 3 to 5 lbs under my goal??? I quit right then and there. When I joined in 1974....WW was about us, now it's all about the money!

I joined WW in 2019. I lost weight and I've kept it off because back then they provided a lot of motivation and support. They have completely gutted everything that made WW a great program. No more motivational e-mails, no more WW food products, no more reward program. On top of that, they closed so many meeting locations, that I am forced to travel almost 40 miles in the dark this time of year. I'm a lifetime member and more than 20 pounds under the top of my goal weight. I couldn't possibly put on 20 pounds in a month. I asked if they would allow me to attend once every three months instead, but they told me I'd be charged $12.00 a month to use the app if I did that. WW is no longer the great company it once was that cared about its members.

I signed up for 6 month promo $10/mo. I set my calendar to remind me to cancel. I tried to cancel online but WW billed me $26. I tried to email and call with great difficulty because THEY DON'T MAKE IT EASY to get to the correct customer service. Finally spoke to a rep and complained. They refused to refund. She assured me that my account was cancelled. A month later, CHARGED ME AGAIN!!!! I called and complained - rep said she would reverse that charge. Haven’t seen any confirmation of this happening. This has got to be ILLEGAL!!!! Do not sign up for WW!!!! BUYER BEWARE.

WW takes your money and gives you no grace period. The app does not work well, the program cannot even look up easy words. When I spoke to someone about canceling, they pretty much told too bad, it is going to deduct until January of 2024. I will never use WW again. 20 years ago they were much better but now they are just money hungry and steal money out of your account for a service that they don't provide.

I signed up for WW not realizing I was committing to 6 months. Life got in the way, and I am not able to attend any meetings. I never once used any service, and WW refuses to stop charging me. Their argument is, "You should have paid attention when you signed up, we can legally take your money, so we will." What a disgusting, self-serving organization. They are supposed to be helping people who obviously have eating issues, yet they don’t care at all. They just want your money. Every month I see that charge, I get a little sickened. Shame on you, WW.