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ring Video Doorbell Pro Manual
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ring Video Doorbell Pro Manual

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Summary of Contents for ring Video Doorbell Pro

  • Page 1 Video Doorbell...
  • Page 2 Home Security Begins at the Front Door Your new Ring Video Doorbell Pro is the start of a Ring of Security around your entire property. Now, you’re always connected, so you can watch over your home and answer the door from anywhere, all from your phone, tablet, or PC.
  • Page 3 Set Up your Ring Chime Using your Ring Video Doorbell Pro Troubleshooting Prefer Video? Open the Ring app, tap Set Up Device, then select Ring Video Doorbell Pro and follow the in-app prompts to see these instructions in video form.
  • Page 4 1. Install the Ring Doorbell Transformer For your Ring Video Doorbell Pro to get enough power, you’ll need to replace your existing doorbell transformer with the provided 24VAC transformer. If you need help with this process or live in an area where it’s illegal to work inside your fusebox or consumer unit, hire a qualified electrician.
  • Page 5 Shut off power at the fusebox Since you’ll be working with high-voltage electricity, first shut off the main power switch on your fusebox or consumer unit.
  • Page 6 Locate your existing doorbell transformer Your transformer is most likely in your fusebox or consumer unit. If not, look in other places where electrical components are installed. It may also be inside your existing doorbell. You can often get a clue to the location of the transformer by looking under the cover of your internal doorbell.
  • Page 7 Disconnect the 4 wires from your existing transformer, and remove it from your fusebox or other install location. Connect these 4 wires to your new transformer, To your Ring Pro (1, 4) making sure not to swap the mains and secondary wires. Insert the wire ends...
  • Page 8 2. Bypass your Internal Doorbell Locate your internal doorbell, and remove the cover. Study the connections on your doorbell. The trick here is to identify the wires that are powering your doorbell. If your doorbell is different than the one pictured here, consult your doorbell’s instruction manual for guidance.
  • Page 9 Identify your doorbell’s power source In this example. the wires on the left (0 and 3) are the wires that power the doorbell’s physical mechanism (or in electrical terms, its solenoid or coil), making it produce sound. If you look closely, you can see thin wires, running from terminals 0 and 3 to the hidden solenoid.
  • Page 10 Connect the Pro Power Kit Remove the wires that run through your doorbell’s solenoid (again, 0 and 3 in this example), and straighten the ends. Then, firmly insert the wires into the Bypass Mode holes on Pro Power Kit. It doesn’t matter which wire goes to each hole.
  • Page 11 Replace the cover Congratulations! You’ve now replaced your transformer and bypassed your existing doorbell. A successful bypass should look something like the image below. Now you’re ready to install your Ring Video Doorbell Pro!
  • Page 12 To replace this type of transformer, make sure that your main power switch is off, then install the Ring Transformer in your fusebox. Door Next, connect mains power to its 240 volt Transfo inputs.
  • Page 13 24 VAC Doorbell 24 VAC Ring Doorbell Transformer Integrated Doorbell Transformer 240 VAC...
  • Page 14 Drill Bit and Anchors - Use the drill bit with a power drill to drill holes for the (optional) anchors if installing on concrete, stucco, or brick. Mounting Screws - Use two to mount your Ring Doorbell. Use the longer screws if you’re installing with the optional Retrofit Kit.
  • Page 15 Uninstall your Existing Doorbell Unscrew your existing doorbell from the wall and disconnect its wires. Don’t have an existing doorbell? You can also wire Ring Pro directly to a Ring Plug-in Adapter. Visit ring.com/accessories to learn more.
  • Page 16 Mark the Holes Using your Ring Doorbell as a template, mark the location of the two mounting holes on your wall. Removing the Faceplate To access the mounting holes, first remove the faceplate, like this:...
  • Page 17 Install Anchors (Optional) If you’re installing on a hard surface such as concrete, stucco, or brick, use the provided bit to drill two holes in your wall, and push the provided anchors into these holes. If you’re installing on wood or siding, you can skip this step.
  • Page 18 Connect the Wires Attach your existing doorbell wires to the terminals on the rear of your Ring Doorbell, and tighten the terminal screws with the Ring screwdriver. If your doorbell wires are too short, use the Wire Extenders and Wire Nuts to...
  • Page 19 Feed the wiring back into the wall, and mount your Ring Doorbell with the included mounting screws. Restore Power at the Breaker You’re almost there! After turning power back on, it’s time to set up your Ring Doorbell in the Ring App.
  • Page 20 Android, making sure you’re always home. Download from Windows Store Search for “Ring” in one of the app stores above, or to automatically find the correct app, visit ring.com/app. Follow the In-app Setup Process...
  • Page 21 Install the Faceplate Now, it’s time for the finishing touch. Attach one of the faceplates to your Ring Doorbell. Then secure it with a security screw, using the star- shaped end of the provided screwdriver bit.
  • Page 22 Ring notifications. Set Up your Chime in the Ring App Open the Ring App, then tap Set Up a Device to start the setup process. Select Chime Pro from the list and follow the in-app instructions.
  • Page 23 6. Using your Ring Doorbell Pro In the Ring app, tap your Ring Video Doorbell Pro to view its settings screen. Here, you can configure your Ring Doorbell to meet your needs.
  • Page 24 Ring Doorbell. Motion Alerts – Enable to receive notifications when movement is detected within your Motion Zones. Tap to see live video from your Ring Doorbell Pro. From here you can see, hear, and speak to visitors.
  • Page 25 Select Motion Settings to enable and customize your motion detection settings. Device Health Visit Device Health to diagnose any problems you run into with your Ring Doorbell. Event History View a log of all the events captured by your Ring Doorbell in Event History.
  • Page 26 Answering your Door When someone is at your door, you can access these features: Two-way Talk – Speak to visitors and hear what they have to say. Microphone – Mute or unmute your mic. Speaker – Mute or unmute audio in the app.
  • Page 27 Ring app, or by logging into your account at: ring.com/activity Learn more at: ring.com/protect-plans Your Ring Doorbell includes a free 30-day trial of Ring Protect for you to enjoy. Watch your email inbox for important announcements about this service.
  • Page 28 Motion Detection To receive Motion Alerts, set up one or more Motion Zones. These are customizable areas of the camera view that you select for motion detection. If motion occurs in one of your Motion Zones, you’re sent a Motion Alert. To set up a Motion Zone, select Motion Settings.
  • Page 29 Notifications If your phone is locked when someone rings your Doorbell or triggers a Motion Alert, you receive a notification on your home screen. If your phone has a passcode, you’ll need to enter it to see live video.
  • Page 30 Your Ring Doorbell requires AC power to function. Video or Audio Quality is Poor In the Ring app, tap your Ring Pro. Then tap *Device Health*, and tap the “?” button next to Signal Strength. If your Wi-Fi signal seems strong, tap *Test Your Wi-Fi* and follow the in-app instructions to test your network.
  • Page 31 Wi-Fi connection, wait 30 seconds and turn it back on. If the Ring network still fails to appear, ensure that your Ring Doorbell is connected to your doorbell wires and that your doorbell system meets the necessary power requirements (16 volts AC at ~30 VA).
  • Page 32 I’m Having Trouble Completing In-app Setup If the setup fails in the Ring app, the light on the front of your Ring Doorbell indicates the issue: Top Flashing White – Your Wi-Fi password was entered incorrectly. Select your Wi-Fi network in your phone settings, choose the option to forget it, then connect to it again to confirm that you’re using the...
  • Page 33 On” in this section. I’m not Receiving Motion Alerts Make sure you’ve created at least one Motion Zone and turned on Motion Alerts. To further troubleshoot notification issues, navigate to Device Health in the Ring app and select Troubleshoot Notifications.
  • Page 34 Visitors Can’t Hear me When I Talk Through the Ring App If you’re on an iPhone or iPad, open the Settings app and tap Ring. Make sure the Microphone option is set to on. If you’re on an Android device, go to Settings >...
  • Page 35 Android Devices: 1. Go to Settings > Apps or Application Manager > Ring and tap Uninstall. 2. Restart your device. 3. Reinstall the Ring app from the Google Play store.
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