Account Reset Password Issue - Microsoft Community

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Account Reset Password Issue

I can't reset the password for my Microsoft account. And I have the email address I'm logged into it but it's not sending a code to reset password to my email the same as the Microsoft acc email it's telling me to put in an alternative email but why if I have access to the email why can't it just send it to me directly pls help I need an agent or an expert to help

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Dear Jose Henriquez1，

Welcome to the Microsoft Community.

According to your description, your problem is that you are not receiving an email with a code to reset your password.

We understand very well what you are going through right now and we will do our best to help you to solve this problem together:

You may be experiencing the following:

1. First of all, your verification account is normal, but you can not receive the verification code, you can try to change the environment to receive the verification code.

For example:

  • Change your login device: use the browser on your cell phone to login to account.microsoft.com and then try to send the verification code again.

  • Turn off your VPN proxy or change your WiFi network.

  • Change your browser: e.g. change to firefox , a three-way browser.

2.You can also try to turn on edge privacy mode to receive the code again.

Browse in Microsoft Edge in InPrivate mode

Finally, if you really can't receive the verification code, we suggest you try to change the time to try.

Please let me know if you have any questions and I will be happy to help you further.

Best regards

Michael | Microsoft Community Technical Support Specialist

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Question Info

Last updated May 13, 2024 Views 34 Applies to: