We all seem to have stories about how hard it is to get into contact with a human when connecting with a company's customer service. Fortunately for Verizon customers, getting an actual human rather than pre-recorded messages or chatbots is very simple.
You can talk to a Verizon customer service representative over the phone, in an online chat, or through the My Verizon app. Keep reading to learn how Verizon makes it fairly easy to get directly in touch with a human.
Frustrated with Verizon? Get the same coverage for half the price (and complaints!)
If your Verizon plan—or its premium price tag—is giving you grief, consider switching to an MVNO carrier. Many people don't realize that you can get the exact same coverage as you would from a Verizon plan by going with a much cheaper carrier that operates on the same towers.
For Verizon coverage, we highly recommend Visible. It offers unlimited everything with Big Red's 4G and 5G coverage starting at just $25/month. We especially love that you can opt for 50GB of the fastest 5G speeds on Verizon's ultra-wideband 5G network, plus spam-blocking and global calling benefits, for just a few bucks more.
Contacting a human at Verizon via phone
There is no way to call Verizon's customer service without getting a pre-recorded message. However, you can take these steps to get on the line with a human very fast.
- Call Verizon customer service at 800-922-0204 between 8 a.m. and 7 p.m.
- When prompted to state why you are calling, press "0."
- After being asked again to state the reason for your call, press "0" again.
- Wait for the system to connect you to a Verizon representative.
For the fastest service, it's best to call from your Verizon phone. The system will recognize your number and have your information ready. However, customer service reps will still ask you to verify your identity.
Schedule a call
If you do not want to risk waiting on hold with Verizon, you can schedule a call from Verizon instead. Visit Verizon's online call scheduler, fill out the form, and select a date and time. This way, you are free to do whatever you want until you get the call.
Chatting with a human online
Verizon claims that its online chat is the quickest way to get help.
Upon visiting the Verizon website, you may get a chat popup at the bottom right corner of the page. You can start the chat by clicking on the popup. If you do not get that option, you can go to the Verizon "Contact us" page and select the chat option. You may be required to sign in first.
All chats start with a chatbot; however, once you have a chat window open, just type "human" into the chat, and the system will connect you to a human rep.
Chatting with a human on the My Verizon app
Starting a chat through the My Verizon app is another simple way to get in touch with a human. To do so, take these steps:
- Log in to the My Verizon app.
- Tap on the wheel above More.
- Select Contact us.
- Choose Chat with us.
- Select Or tap here to type a question.
- Type in "Human" in the chat that opens.
- Wait to be connected.
Visiting a Verizon store
Believe it or not, Verizon retail stores are not run by robots. By visiting a store, you can speak face-to-face with an actual human Verizon associate. These Verizon representatives can help you with nearly anything regarding your account. If they can't help you directly, they tend to have a more direct line to someone who can then you might find calling customer service.
Verizon has around 1,500 retail stores spread throughout the country. Unless you live in a very remote area, there's a good chance you have a Verizon store somewhere near you. If you need help finding a local Verizon store, check out our store locater.
Looking for a Verizon plan?
If you are trying to get in touch with a Verizon human representative to go over their plans, we might be able to help you skip the wait! We have details on all the Verizon plans available right now. One of the best Verizon plans is the Unlimited Plus plan which comes with unlimited data, a 30GB mobile hotspot, and add-on perks like Apple Music, the Disney Bundle (Disney+, ESPN+, and Hulu), and much more for just $10/month for each.
Verizon Unlimited Plus
| Carrier | Verizon |
|---|---|
| Data | Unlimited Data |
| Type | No Contract |
| Current Deal | Get a FREE 6 months of Disney bundle on Unlimited Plus or Unlimited Ultimate Plan |
| Total Price |
$80 per month
with Auto-Pay & paperless discount
+ $35 Upfront
|
| View Plan |
You should also consider signing up with a Verizon MVNO. These carriers will get you on the big Verizon network for a much smaller price.
|
#1
|
Visible
$25 Visible Plan
$25/mo
|
|
#2
|
US Mobile
Unlimited Premium Plan
$45/mo
|
|
#3
|
Spectrum Mobile
Unlimited Data
$29.99/mo
+ $20 Upfront
|
|
#4
|
XFINITY Mobile
Unlimited Plan
$40/mo
|
|
#5
|
Total by Verizon (previously Total Wireless)
Unlimited Plan
$25/mo
+ $0.99 Upfront
|
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.jpg?w=280&h=280&usm=20&usmrad=0.8&fit=crop "Best Verizon Plans for 2 Lines")
