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Claim letter
Please credit my account at 013-2-345678 to correct an erroneous charge of HKD 300.
Letter of complaint (traditional)
I'm writing to inform you that your store has overcharged me for the dress I bought on 10 Jun, 2016.
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Exercise
Please revise the following opening to make it more direct.
On 3 June, we ordered 100 (model no AZ3, invoice no: 1234) computers from you firm. The consignment arrived this morning but it contained 100 BZ3 computers instead.
Answer
Please resend the 100 AZ3 computers (invoice no:1234) to my company to replace the wrong shipment you sent us this morning.
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