Buffering issues can be caused due to multiple reasons like inconsistent internet speed or network issues.

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We recommend that you check your internet connection. Please click here to check the minimum bandwidth that is recommended. You can check your speed at speedtest.net to see if your bandwidth is adequate to watch videos.

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For the best viewing experience, update your app to the latest version and then take the steps below:

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iPhone / iPad

Update the app / OS version on the iPhone / iPad

Ensure that the app is updated to the latest version. To check for a Disney+ Hotstar update, go to the App Store and select Updates. If there are any updates available for Disney+ Hotstar, select Update next to the app.

To check for a software update, open the Settings app and go General > Software Update. If there are any updates, select Update and Install.

Uninstall or reinstall Disney+ Hotstar App

From your Home screen, tap and hold the Disney+ Hotstar app until it starts wiggling and a small X appears in its upper corner. Tap the app again and press Delete

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Power-cycle your device by turning it off for 1 minute

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Search for Disney+ Hotstar in the App Store and click on the cloud icon to re-download. Once the download is complete, tap Open to reopen the app

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Apple TV 4th Gen

Update the app / OS version on Apple TV

For Disney+ Hotstar updates, head to the Apple Store and check for Disney+ Hotstar under the Purchased section.

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For system updates, go to Settings > System > Software Updates and select Update Software. If there's an update, select Download and Install. Don't disconnect or unplug your Apple TV until the update completes.

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Uninstall or reinstall Disney+ Hotstar App

On the home menu, highlight the Disney+ Hotstar app > click and hold the Touch surface to enter wiggle mode

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Press the Play/Pause button on your Apple TV remote > highlight the Delete option, and click the Touch surface to uninstall. 

Head to the Apple Store, reinstall the app and try again.

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If you still face the issue, please try accessing the content on an alternate network to rule out network based issues.

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If the issue persists, please contact us using the option at the bottom of this page. ​