I have had minecraft (xbox bedrock editon) since the original xb1 version was discontinued, as of two days ago it tells me that I need game pass to play it again or buy the game despite me owning the new version.
I've talked to support this morning and they are telling me I do not have a copy if Xbox bedrock editon despite me telling them I have it (I had the game way before it was on gamepass). They were able to find my copies of doungens, story mode and the orginal XB1 editon. Also that I should buy gamepass to play again or purchase it again.
When I go to the store page it tells me I can install/buy it again even if it's on my system already. How can this issue be fixed asap. I've already reset/restart my xbox twice and it still happens and if I re download it it tells me I need to update and after it finishes I still can't play.
Attached below are some photos of the annoying issue.)