Submit your request for compensation for any delay of more than 30 minutes and find out about each carrier's guarantees.

Has your train been cancelled or have you experienced problems during your journey? Make a complaint to our customer service.

For all your questions, we can answer you by phone, on social networks or by chat. Find all our contact points here.

Find all the  information you need to pay your fine in complete safety.

Would you like to exchange, change or cancel your ticket or request a refund? Here's how.