How to do factory reset without losing any data - HP Support Community - 7029606
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‎02-23-2019 11:49 PM

HP Recommended
Product: HP Spectre 360
Operating System: Microsoft Windows 10 (64-bit)

Hi

I recenlty tried to update few things , now I have lost my taskbar search capability, lot of issues with running other softwares.

even excel and word documents are having problem,  lost my outlook as well, I want to do factory reset without losing many things.

 

I have saved my documents, download files folders, pictures, videos folder to external harddrive.
ran the Belarc advisor to have the license keys to some installed programs like microsoft suite. Saved my internet favourites in to a file.

 

please advise whats the best option to do factory reset without losing much.

 

thanks

TK

4 REPLIES 4

‎02-24-2019 03:13 AM

HP Recommended

@TK251 

 

Factory Reset means you bring your machine back to the time you bought your machine, NO user data/files. Since your machine previously ran Windows 10, you can do a clean install W10 for free and keep your data/files/programs by using the media creation tool at the link below.


   https://www.microsoft.com/en-us/software-download/windows10


The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box. You also need to tick a box to keep all user files/data.

 

W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.


Then you can install the drivers and available software you need from your PC's support page.

Regards.

BH
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‎03-02-2019 09:16 PM

HP Recommended

Hi 

  • i tried to use recovery manager , it goes through the whole process for 03 hrs and after that message comes up that restoration process is in complete. 

Three options 

 

1 . Save log

2. Details

3 retry

 

So after 3 hrs , hp recovery process didn't work , why is that, please advise,

 

now i I am stuck with this brick ,,, please advise what do do now

 

 

 

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‎03-03-2019 01:43 AM - edited ‎03-03-2019 01:45 AM

HP Recommended

have you run any hardware Diagnostics? Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run some tests.

If everything passes you  can try doing another System Recovery by using Esc, F11 and follow this Guide:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb&language...

OR-use the Media Creation tool mentioned by banhien.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎03-09-2019 03:18 AM

HP Recommended

Hi 

 

I tried the diagnostics , all clear,  hp recovery couldn't Reset the system, so I used media creation tool from friends pic and made this usb bootable disk. Reinstall clean with Windows 10, so the system is back up now, please advise how do I access all the pre installed programs that they came from hp., is three any link to download them,

thanks 

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