Articlesairasia Flights - How do I find my booking?

# A copy of your booking itinerary will be sent to the email address that you entered during booking. You will be able to view and print your booking, or check in from there.

Alternatively, if you need to make changes to it, you will need to have a airasia member account. Refer to the guidelines below:

 

A. If you have already signed up as a airasia member:

1. Log in with your email and proceed to “Purchases”. 
2. There, you can check a list of bookings you've made with us. Kindly note that email address in the booking has to match with your email address registered as a member

 

3. Hover your mouse on the booking you wish to link to your member ID. then click on "Manage"  

 

4. Select "Manage booking"     

5. You then will see the options on the top bar, click on "Guest and Contact details". Next, click on "Edit contact" from "Contact details". 

6. You will now see "Guest Details". You may save the member email there to link your booking under your member ID

 

B. You can also search and manage your flight bookings if you have made your booking from selected travel websites and agencies supported by AirAsia.

 

C. If you are not a airasia member:

1. On the main homepage, you will be able to locate "Purchases".



2. The page will redirect to another page where you would be required to enter all the 3 required details.


3. Once you've provided the information, proceed by selecting the "Search" option.
4. Continue following the instructions outlined under "AirAsia Member Step 2" and onwards

 

D. If you are still unable to find your booking:

Please contact your bank or retrieve an online bank statement to check if any transactions were charged, and:

1. If there were no transactions identified in 45 minutes from the time of your booking, your transaction was not successful and you will need to make a new booking.    
2. If the transaction was charged, you may have made an error in entering your email address while making your booking. You will need to chat with one of our Customer Support agents via "Chat with Bo".