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AC HOTEL BY MARRIOTT NEW ORLEANS FRENCH QUARTER - Updated 2024 Prices & Reviews (LA)
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Experience boutique comfort at AC Hotel by Marriott New Orleans French Quarter, our contemporary hotel in downtown New Orleans, conveniently located near popular attractions, including Caesars Superdome, Smoothie King Arena, and the French Quarter. Start your day with a delicious European-style breakfast at AC Kitchen, then immerse yourself in the city's history, festivals, music, and nightlife. After a day of exploration, unwind at our family-friendly hotel with handcrafted cocktails at the AC Lounge.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
This summary was created by AI, based on recent reviews.
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Nestled in the heart of the French Quarter, the AC Hotel by Marriott New Orleans delights many guests with its prime location and overall cleanliness, boasting well-kept rooms and efficient housekeeping. Travelers enjoy the comfort of the clean rooms but some feel the decor could use an update and better lighting.
While the friendly staff receives accolades for their service, issues with valet and customer care have been noted. Despite the hotel offering a variety of amenities, the additional charges have led some guests to question the value.
Location
Convenient
Atmosphere
Uninviting
Rooms
Basic
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Comfortable room, good breakfast. Good location, near to French Quarter. Friendly front desk, very helpful. Great experience in New Orleans. Valet parking was full, so we parked behind the hotel, Hilton Parking $20 per day.
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Date of stay: March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rita Buie, Guest Services / Front Office at Ac Hotel By Marriott New Orleans French Quarter
Responded Mar 18, 2021
Dear Trip794678, thank you for the great feedback you have provided. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We love our fantastic location too, and are happy our dedicated team took such good care of you during your stay. Thank you for your review, and we look forward to welcoming you back in the future! ¡Salud!
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I loved the location! We were only a short walk to Bourban St., local bars and restaurants, casino and novelty stores. For the price I hated the customer service of the front desk. They were not welcoming at all even the manager Stacey and unsuccessful with assisting with the mobile key.
The room was smaller than expected with an old fashioned coffee maker, mini fridge and a safe. Our bathroom was poorly cleaned and the shower had strings of hair everywhere as well as the linen on the bed. It looked like someone had spit toothpaste on the doors of the bathroom interior which still didn’t get cleaned when I requested they remove the hair. And the bed was hard as a brick.
The bar tender was very nice and helpful and told us stories of the history of the area, as well as, the valet driver who provided us with food recommendation. I disagreed with the parking but opted to just do the $42/daily valet because self parking was two city blocks away and still $25/daily with no on the street parking which I would not recommend anyway.
The site manager was nice when we voiced our concerns. His staff still fumbled the experience even after he addressed them about our stay. They really grew cold and unwelcoming.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Greg Hoover, General Manager at Ac Hotel By Marriott New Orleans French Quarter
Responded Feb 1, 2023
Thank you for choosing the AC Hotel New Orleans and for providing feedback about your experience. I truly apologize for the cleanliness and service issues that you experienced during your stay with us. I have addressed your concerns with our leadership team to serve as a learning experience. Please feel free to contact me directly if I can be of any further assistance.
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Stayed at this hotel for four nights while attending a wedding in NOLA. It is very conveniently located across Canal from the French Quarter & near the trolley car stop. You can sleep as late as you want because the rooms have blackout curtains. The rooms are dark but who wants to be in their room in NOLA? The rate here is very reasonable for such a great location. Luckily I had read another review re the shower head. You need to turn it towards the wall when turning on or you will get dosed with cold water. The rooms have a mini frig & 2 bottles of water. Also you can make coffee or hot water for tea. The bed was comfortable. Val at the front desk was very friendly and helpful. We spent a lot of time at the bar with Terrance💕💕💕 He is a wonderful bartender with a great personality. We closed the bar down with Terrance every night. The other bartender Mark was not as friendly. Small canteen in the lobby where you can purchase chips or drinks from the front desk. Would definitely stay here again.
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Velda Argeyo, Guest Services / Front Office at Ac Hotel By Marriott New Orleans French Quarter
Responded Apr 4, 2022
Hi Mrs. Yorke, Thanks for your respond, we are happy to hear that you had a great stay with us. It was great to have you with us, I will pass the kinds words on to Terrance. We look forward to seeing you in the future.
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This location was ideal! Not only did we book this reservation at an excellent value and price point, but it was literally located on a street that turned into Bourbon Street, meaning that it was IMPOSSIBLE to get lost in the mix of the buzzing scenery of New Awlins! My cousin and I took a girls trip for Valentines day, and we only stayed for one night, which was wonderful. The staff and managers at this location were so kind and helpful, and thoughtful. From our check-in (which we were accommodated and gifted an opportunity to check-in earlier), to the direct support with our room and amenities by the lovely Lenora; from the restaurant staff helping me to find a quiet space to take my zoom meetings, to our bags being safely held by darling Kaylyn while we enjoyed the city after checking out! This staff reflected the hospitality that New Orleans is known for, and the stay was one to remember. Grab a cup of citrus infused water at the front desk, and stay hydrated!
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Greg Hoover, General Manager at Ac Hotel By Marriott New Orleans French Quarter
Responded Feb 19, 2023
Thank you for choosing the AC Hotel New Orleans and for providing such great feedback about your stay!! Thank you for taking the time to recognize Kaylyn and Lenora; I will certainly pass along your kind words to them! We look forward to welcoming you back soon!
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Our stay was OK. Excellent location. Both rooms we stayed in were clean but our first room was very small/cramped and dark (two small half windows). Beds were very narrow - adequate for a single adult but definitely not suitable for 2 people - even kids. After 36h the bathroom door stopped closing. We had to wait all day for the issue to be addressed. Finally in the evening the repairman showed up but failed to fix it. Then we were offered a much larger room with a bathtub and a window which was much more suitable for 2 adults with 2 kids. We didn’t eat or drink at the hotel. Staff was friendly but not always helpful.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deon Danna, Guest Services / Front Office at Ac Hotel By Marriott New Orleans French Quarter
Responded Jan 9, 2023
Dear Ms. Zolan, On behalf of the entire hotel team, I want to thank you for your feedback . We are happy you enjoyed your overall stay but I am sorry to learn we fell short of your expectations. Your feedback has been shared with our General Manager, Greg Hoover, as a way of accountability and re-training guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, DEON DANNA JR. FRONT OFFICE deon.danna@achotelnola.com
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Adam was extremely helpful and responsive when trying to get more information about an upcoming reservation. He offered his email to make sure we were taken care of.
Best customer service and a great way to start a trip!
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rita Buie, Guest Services / Front Office at Ac Hotel By Marriott New Orleans French Quarter
Responded Aug 14, 2021
Dear V1444Bhannahg, thank you for sharing your positive experience with us and with your fellow travelers. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. I’m delighted to hear that Adam exceeded your expectations . We are lucky to have him as part of our team. Adam, will be so happy to hear your comments. We look forward to welcoming you back to the AC Hotel New Orleans French Quarter soon! ¡Salud!
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The overall experience was OK. I’m pretty laid back and it takes a lot to get me to the point of a negative review but it needs to be pointed out. We checked in 4/20/2024 and the next day we did a cooking class at the New Orleans School of Cooking. After the class we brought back a large bag of items we had purchased at the Cooking Class. When we got back to the Hotel neither of our Key Cards worked in the door nor the phone App Key. We went to the front desk to resolve and were told we had De-magnetized our cards. The cards were in two separate persons and the phone key App didn’t work either. The front desk personnel was very dismissive and it turned out to be how they linked the INITIAL deposit with the room keys. This was all was resolved. Come Monday we had been out early and came back in the evening to find that our bag from New Orleans School of Cooking was gone, nowhere in sight. In that bag was this inventory. ( Reg chili mix, white chili mix, Grits, Bengeit Mix. Pound Cake Mix, asst. spices, 2 aprons and recipes from the class. A total of about $65 worth of merchandise. Once we brought this up to the front desk they didn’t seem overly concerned. Eventually they comped one night which was 3x the value of the lost/stolen merchandise but that isn’t the point. The bag items were in was heavy and not trash and should never have been removed from the room to begin with. The experience was at least very irritating as we did not have time to replace the items while we were in town and the staff gave the impression that they couldn’t have cared less about the situation. My rating is a no for this establishment.
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Date of stay: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taylor McInerney, General Manager at Ac Hotel By Marriott New Orleans French Quarter
Responded 1 week ago
Dear 551dallasl, Thank you for taking the time to review the hotel. I apologize that your items were thrown away as I am sure this was an honest mistake. I do see that we made an attempt to rectify this by refunding you for more than the cost of the items. I will review with my housekeeping team to ensure this won't happen again. Warm Regards, Taylor McInerney General Manager
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This is touted as the first AC hotel in America and it shows. I love the AC brand, but I would not return here. The staff was fantastic, and the public space was nice, but the room was tired. The shower design is terrible and makes it impossible to turn it on without getting doused with cold water.
It’s an old building that was redone, but encasing old windows is gross. Full of bugs and spider webs.
One slow elevator.
Only decaf in room when I arrived, and I only discovered in the morning that the coffee condiment packet was open and missing most items. The coffee cup lids provided in the room were not the right size for the cups.
The bright spot was Terrance at the lobby bar. He is a great asset.
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Velda Argeyo, Guest Services / Front Office at Ac Hotel By Marriott New Orleans French Quarter
Responded Mar 13, 2022
Dear GWM160, Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to hear that we were not able to meet your expectations. It is regrettable that your stay with us did not meet the expectations that previous Marriott have provided for you. We take great pride in our ability to react and correct any service issues like you experienced, and our sincere apologies. I'm so sorry for the shortcomings mentioned. We will absolutely review them as we work to improve. We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests.
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Thermostat clicked on and off every 3 minutes. Rooms were small, shower door would not shut, house keeping did not service our room but the cart was in the hallway for the duration of our stay, Sheetrock dust all over the walls, especially from the top of the door to the high ceiling. Room 307 Front desk attendants spoke every time we entered the building, Lobby was neat and clean and decorated nicely
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Review collected in partnership with this hotel
Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rita Buie, Guest Services / Front Office at Ac Hotel By Marriott New Orleans French Quarter
Responded Nov 13, 2020
Thank you for taking a moment to share your experience. We are sorry we were not able to provide you with the quality of services you deserve. We sincerely apologize for the inconvenience. We treat every situation as an opportunity to learn from, and this is certainly one of those times. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit.
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This is a cool hotel across Canal Street from the French Quarter. It is housed in the old Cotton Exchange Building. The rooms are very unique based off the conversion from the original Cotton Exchange design. The staff was very welcoming. The bar is well stocked with a variety of different beers, wines and spirits. It is an easy walk to all the restaurants and bars in the area. The only thing missing is a M Club!
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Greg Hoover, General Manager at Ac Hotel By Marriott New Orleans French Quarter
Responded Jul 25, 2022
Thank you for choosing the AC Hotel and for providing feedback about your stay. We really appreciate it!!
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There is a non-refundable pet cleaning fee of $75.- We have a pet policy form that will need to be signed at checkin.
We offer Valet parking for $39 plus tax, and $20 for self-parking.
We do offer hot breakfast a la carte menu which is to go due to Covid-19.
Our pet fee is $75.- and is a one-time non-refundable fee. Thank you for contacting us.
There are more places to choose from in the New Orleans area.
PRICE RANGE
$120 - $209 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Cotton ExchanAC Hotel by Marriott New Orleans Bourbonge Hotel
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
216
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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