Help / Customer Care | NV Energy
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Complete Power Outage
Dim light or partial power
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Help / Customer Care

MyAccount

We've redesigned MyAccount from the ground up. Read all about it here.

Understand Your Bill

Learn more about the information that appears on your bill each month, so you'll know exactly how your energy use is calculated and other charges that appear.

The New nvenergy.com

Don’t adjust your screen - you're in the right place! The all new nvenergy.com features enhanced tools and info to help you save time, energy and money.

Customer Information Guide

Get important information related to energy safety, billing and payment programs, and other customer-related services.

Bill Inserts

View an archive of the important information we place in your monthly bills.

Brochures

Looking for information but can't remember where you saw it? We have an archive of all of our brochures available in one convenient location.

Frequently Asked Questions

We're here to help answer your questions about billing, payment policies, special services and more.

Cool Share Support

If you have a legacy Cool Share thermostat, resources are available should you need support.

How to Read Your Analog Meter

Customers who meet certain requirements have the option to request a non-standard (analog) meter. Learn to read your own meter to help keep track of usage.

Consumer Bill of Rights

The Public Utilities Commission of Nevada has outlined our obligations under the law in providing vital services to everyone.

Holidays

General Information