Air India Flights and Reviews (with photos) - Tripadvisor
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Air India

9,699 reviews
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001
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3.09,699 reviews
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About Air India

Airline Alliance

Star Alliance
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001

Airline Summary

Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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Jaya S wrote a review Yesterday
1 contribution
Tampa - Amritsar
International
THis was the fiest time i flew in Air India and the last one. WOrst experience ever. On my way to India they lost all my checked in bags. I received then 4 days later with one of them completely damaged and bunch of items missing from the bag. The customer service refused to conpensate me for either of them. I was ready to look the other way. However on my way back my flight from amritsar to delhi got delayed due to which i was missing my connecting flight. They refused to check me in, i requested that the staff in Delhi will put in in next available flight but they brought my checked in bags back and said Delhi staff has asked not to send me to Delhi. I have never see anything like this. When i called the customer service they canceled my entire travel and i had to pay 2000 for nother airlines that was leaving 8 hrs later. Worst management and worst customer service. I will never ever ever fly or recommend this airlines to anyone.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tara L wrote a review May 29
Hastings on Hudson, New York5 contributions2 helpful votes
Washington DC - New Delhi
International
I would say one quarter of the video watching screens in the plane did not work at all as well as the phone chargers at our seats. I have talked to others who have flown Air India and this seems to be the case in flight after flight. Are they not fixing anything on the planes anymore? The flight attendants seemed rather callused to the complaining of the customers for things not working because I am sure part of their job is having to hear such complaints all the time since these problems with the planes are not being fixed. I can't help but wonder what other corners they are cutting that we are not able to see... At this time, I could not recommend this company to a friend. I also heard from friends they are not very nice or helpful if flights are delayed or canceled.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Animesh K wrote a review May 29
Northampton, United Kingdom2 contributions
London - Mumbai
International
Worst Airline ever. They just cancelled the flight and did not even bother to inform me about it. I had a connecting flight from Mumbai to Nagpur which also got cancelled. Despite calling and talking to their customer care, No one is able to provide any satisfactory answer. On other occasion, The in flight entertainment system never worked and the entire journey of 9 hours we had to just sit with nothing to watch. Also the worst part is that they had shared my personal details to outside world and I started getting marketing and sales calls on my number. I won't recommend anyone to use AirIndia if you really want to travel with peace and comfortably.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Safari33436501580 wrote a review May 28
1 contribution
London - Goa
International
I travel for London Heathrow to goa for the last 4 years with air india but services r not good enough 1st TV r not working the the food not great and also break my luggage
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kim T wrote a review May 28
Melbourne, Australia1 contribution
Melbourne - Mumbai
International
Bought tickets on line through trip.com. We input names incorrectly due to wrong spelling. Air India forced us to cancel our tickets, charged cancellation fees and pay extra to buy new tickets as the tickets price for their airlines gone up. It would cost us $1000 extra all due to name spelled wrong one letter. All they want to do is making more money not helping customers. The worst airlines I’ve ever dealt with.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Every week I email
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Tara L wrote a tip May 29
"Unless they seriously improve their handling of in-cabin maintenance issues I would suggest another airline. "
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Animesh K wrote a tip May 29
"Worst Airline "
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Safari33436501580 wrote a tip May 28
"Carry u own extra food .TV not working put some songs or movie on u phone "
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rajsuv wrote a tip May 26
"Expect delays and be grateful if you are on time. "
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Maagi wrote a tip May 24
"Call n ask if everything works in and during your flight "
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Round TripOne-wayMulti-city
Depart
Fri, 6/14
Return
Fri, 6/21
Travelers
1, Economy