Terminix Reviews

My technician comes and sprays, and we chit-chat a little bit because I've known him so long. And if I can't do it that day, he'll make arrangements to spray the outside on the scheduled day, and then I will call him where he can come and spray the inside and when I will be here, so he's really accommodating. I was trying to get rid of roaches mainly, and I now don't have any. The spraying works. Back in the last year, my regular guy I've used for 40 years wasn’t able to come, and they gave us another guy to spray the house. What happened was he came in with a spray can. The other guy always had a little pump sprayer, and he would spray all around the house. I told this temporary guy, “Look. If that's what you're gonna use, I don’t want you to spray it.” He said, “Well, that's what they tell us to use.” But he left the house and came back a few minutes later with a pump sprayer and sprayed that way. That was what I wanted.

Scheduling that service was frustrating. When I signed up, they gave me their numbers and said to call them whenever, and they would get somebody out within 24 hours with no problem. But all the times that I've asked for them to come out, it's been a hassle. It's been, "I think I can come. I'll see what I can do" or the supervisor guy didn't even answer. Then I reached out to the guy who's supposed to come to my house, and he told me that he wasn't working that day. He'd come the next day. I was like, "Okay, fine. I'm not touching it because it's poison. I'm just gonna take my kids away from it."

Then he didn't call. He didn't show up. I was like, "Hey, just checking. Are you still coming today?" He said, "Oh, my work truck broke down. I'll be there tomorrow." So, that was 48 hours and my husband ended up taking care of it. I told him, "You gotta get rid of this. This is ridiculous." I think the mice are gone. I just wish that the tech would have listened to me more from the beginning. I might not know how to get rid of them, but I knew what I was seeing. It was frustrating to be told that it could be this but probably not.

Most recently, I had a maintenance and treatment that Terminix does for outdoors and areas of concern. Vance told me the month that I'll be due again and to let him know ahead of time if there were any issues or if anything came up in between. If he was not the technician doing the work and providing the service, I would seriously consider going someplace else because my mother and my dog are familiar with him. There's a certain amount of trust you have to have with a person if they're coming in your house if you might not be there. But the nice thing is that Terminix has consistent service representatives that regularly come out. That's an asset when you're looking for pest control service, because then you know exactly who to contact when there is an issue and they've always been very quick to respond if, for some reason, there was something that’s pest-related that needed to be dealt with.

Terminix does not call back. And when they do, they act snippy. I thought I was talking to a guy that was in the Terminix office here in Atlanta and he made an appointment for me. But he didn't put it in the system. It was a screw-up and it took forever to get the techs to call me before they came. Because my house is big and I live in the back part of my bedroom. So, when somebody knocks on the front door out there, I wouldn't hear it. I had to call the 800 number and that didn't get me to somebody in Atlanta. I would think that's who would control appointments. Call this 800 number, it's Terminix. But it was always somebody working offshore.

I called several times and would talk to them. But the guy that came out that first day to confirm I had bed bugs and Sundar, the quarterly guy, the one that told me, I told them some kind of little black bug keeps attacking me and I showed him my arms were eaten up. And he said, "Good Lord." He came back, looked in the bed and said, "Yeah, it's bed bugs."

He said, "Anything you want. Here's my card. Here's my cell number." I had a question the next day after I signed the contract and I called and left a couple of messages. He never called me back once. In January, I'm gonna find out what my contract is with them for quarterly and I'm thinking about changing after all these years. I hate it. Because Sundar does such a good job. But if Sundar didn't call and tell me when he's coming, I wouldn't know. Nobody in appointments calls and says, "Hey, it's time for Sundar to come to do your quarterly." It has been many times for me.

My house is partially wood. There is some brick, but there's a lot of wood. We were concerned about that as well, so we have a service for not only the pests, but also the termites. Terminix comes out once a year to inspect, and as long as there are no termites, I keep paying. No termites is great, but the way that they pay the claims is a lot different than insurance. We're hopeful that we never have the issue, but I feel comforted knowing that if we do have an issue, we have that additional coverage with Terminix as well.

The service has gotten a lot more expensive in the last few years, but the technician comes out once every three months, and we're really happy with the service. If we've got an issue, we can call him in between and he'll come out, and there's no additional charge. We love the technician that comes out here. He's very knowledgeable on all the different things that we've approached him with. We've had the same technician for a long time, and that also has an impact on our staying with the service.

There are times that they come out and I'm not home because it's only time for outside treatment. But once they're inside the house, when I talk to them and they're very friendly. When I have issues or I need to ask them questions, they're very knowledgeable when it comes to what they do. For other people that are looking for pest companies, they should try Terminix. Because I tried other companies and they were good but sometimes it takes time for them to do stuff. But with Terminix, they are able to resolve the issues immediately.