Fan Wei Enterprise

Are you experiencing the following challenges?

Lack of 24/7, 365 full-time human resource service support?

Fan Wei provides you 24/7, year-round customer service solution, allowing maximum business performance for you without the limitations of manpower.

Are you experiencing highly turnover customer service rate, making it difficult to retain highly skilled personnel? Process of training also becoming a significant burden?

Fan Wei customer service training program enables your team to grow under the guidance of professional customer service instructors.

Not only having basic problem-solving customer service skills, but also proactive and able to transform service into business performance?

From customer service to customer developing. Fan Wei professionalized customer service program transform your customer service attitude from passive to proactive, making it a performance unit comparable to marketing and sales.

Still relying on FB, IG messages or online messages as your main customer contact channel? Uncertain on how to obtain customer satisfaction and service effectiveness analysis details?

In Fan Wei, the one-stop shop that provides you a CS training program and service data analysis as a whole, that allows you to retain your own First-Party Data, contact channels without any restriction and the need to rely on any plug-ins.

As an international business entrepreneur, are you experiencing lack of professional Chinese CS personnel to support your expanding Chinese business market.

We, Fan Wei provides the most professionalized customer support outsourcing solutions that serves your Chinese clients. Contact now or more details!

Online Customer Support Outsourcing

Live customer support on different verities of social media platforms for better conveniency and efficient service.

Immediate resolve any inquiries regarding the product or service while customer browsing the site.
Providing efficient service, establishes trust between customers and the company
Understanding customer’s needs and requirement, recommending suitable products through online live chat interaction increasing the rate of deal
Building trust, raising customer’s returning rate by providing precise product details and company’s vision targeting their need.
With the help of multi-tasking skills from your Online customer support, company expensed and human resources cost will be reduce enormously and visible for evaluation.

Worldwide usage, additional service free of charge, exculding value-added services . A Customer Service System that provides rich statistical analysis functions and supports multi-site management Online customer service.
How to embed this system on all my sites? How to set up accounts for my customer service team? How to review backstage data? How to use value-added services to set up auto replies?

Customer Service System Implementation

We heard your concerns! Let Fan Wei assist you step by step according to your needs, customizing and the embedding configuration of your customer service system setup for you

Fan Wei outsourcing customer service are complimentary for clients (additional fees may apply for value-added services).

＊For non- Fan Wei customer service outsourcing clients, please leave down your customer service system inquiries, and we will contact shortly regarding to your need and provide suitable suggestion and quotation base on your requirement.

Desperately long waited for suitable applicants? Still reaching out to headhunting agencies for help?

Customer Service Development Consulting Center

Customized your training programs to build a powerful and professional customer service team

Company resource pre-assessment analysis before training
Comprehensive training program planning
Professional Training Team
24/7 consulting service support

Privacy Policy

Welcome to Fan Wei Corporation (hereinafter referred to as the website). In order to protect your rights and interests for any use of our content or services, please read the following content carefully:

Application of Privacy Protection Policy

The content of the privacy protection policy includes the right and usage of any personal information that had been collected from the use of our website. The privacy protection policy is not applicable to any out linked websites, nor any personnel or out sourcing channels.

Collection, Processing, and Use of Personal Data

1.Requesting relevant personal information and right of usage based on the nature of the service would be necessary while visiting or requiring the use of any functional services provided by this website. Without written consent of approval, any personal data collected will not be used for any unrelated purpose.
2.Information will be retained while interactive features such as service mailboxes and surveys had been used while visiting the website, including name, email address, contact information, and usage time.
3.While browsing, the server will record relevant behaviors, including IP address of device, usage time, browser used, and information browsed. Such records are for internal usage and will not be disclosed externally.
4.Statistical analyze will be perform in order to provide accurate services to our customers via the use of content collected. Statistical data and result may be published base on company need, though personal information or data by any form will not be released.

Data Protection

Our host servers of this website are equipped with firewalls, antivirus systems, information security devices and necessary security protection measures to protect the website and your personal data. Strict protection measures are adopted, with only authorized personnel are granted with access to your personal data. All relevant processing personnel are required to sign confidentiality agreements, breach of confidentiality obligation will be subjected to legal sanctions.
There may be occasions while services are conducted by other units due to business needs. Privacy Protection Policy will also be strictly implemented and required to comply with confidentiality obligations in all time and inspections under the process of Privacy Protection Policy

Outside Links Provided

There may be links provided in our web pages link to outside websites. Please feel free to visit and browse through.

However, Privacy Protection Policy listed from our website will not be applicable to the outside links. Please do refer to the Privacy Protection Policy provided from the individual’s website.

However, such limits are not applicable if under any obligation by law, contract or as following,

With your written consent.
As required by law.
To avoid endangering your life, body, freedom, or property.
Cooperating with government agencies or academic research institutions for statistics or academic research based on public interest and necessity. Data will be processed by the provider or collected anonymously without ability to identify the individuals .involved
By any behavior on the website violates the terms of service or may damage, breach the rights and interests of the website and other users or cause harm to others, disclosing your personal information on the website would be taken in place for identification use, also contacting, or legal action may apply.
Beneficial to your rights and interests.
Supervision and management on responsibility of information used will be applies if by any circumstance website entrust vendors to assist in collecting, processing, or using your personal information.

Use of Cookies

If you do not wish to accept the access of Cookies in any form, please set the privacy level in the function options of your browser to be high. Such action will refuse the writing of Cookies but may cause certain malfunction function effect.

Reserve of Privacy Protection Policy Right

The website reserve the sole and only right to for all modification and revise of Privacy Protection Policy at all time, and any revised terms will be released on the website once modified.