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Blackberry KEY one User Manual
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Blackberry KEY one User Manual

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  • Page 1 BBB100-1 BBB100-2...

  • Page 2: Table Of Contents

    Contents Setup and basics ......................4 Your device at a glance ..........................4 Insert the SIM card ............................5 Insert a media card ............................6 Turn your device on or off ..........................7 Move between home screens ........................7 Get around with navigation buttons .......................7 Touch screen gestures ..........................8 Apps, widgets, and shortcuts ........................11 Personalizing your device ...........................13 Phone and voice......................14...
  • Page 3 About the Google™ app and Now on Tap ......................27 Clock ................................28 BlackBerry Device Search ..........................31 Location services and Google Maps ......................33 Google Chrome™ and Downloads ........................34 Printing ..............................35 Settings ..........................37 Change your device settings ........................37 Customize the quick settings menu ......................37 Notifications ...............................37...

  • Page 4: Setup And Basics

    Setup and basics User guide Setup and basics Your device at a glance Front camera Notification LED Power key Volume up/down key Convenience key Home key Back key Recents key Fingerprint sensor USB Type-C...

  • Page 5: Insert The Sim Card

    Setup and basics User guide Insert the SIM card Your device uses a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider. CAUTION: Do not use a larger SIM card that was cut to a smaller size. Your device might not recognize the SIM card, or the SIM card might get stuck because it is thicker than a nano SIM card.

  • Page 6: Insert A Media Card

    Setup and basics User guide Insert a media card If you want more storage for pictures, videos, music, and documents, you can insert a media card (microSD card). 1. Release the tray by pushing the tip of the tool (provided in the box) into the hole on the right side of your device. If you don't have the tool that came with your device, you can also use a paper clip.

  • Page 7: Turn Your Device On Or Off

    Setup and basics User guide Turn your device on or off Press and hold the Power on/off key (on the left side of your device). To turn off your device, tap Power off. To turn your device off and then on again, tap Restart. Turn off the screen Press the Power on/off key (on the left side of your device).

  • Page 8: Touch Screen Gestures

    Setup and basics User guide Touch screen gestures Take a moment to learn the common gestures that you can use on the touch screen. Wake up your device Tap the screen twice. Select items Do any of the following: To select an item, tap it. If the item can be opened, it opens. To select multiple items, such as photos that you want to share or email messages that you want to delete, touch and hold one item.
  • Page 9 Setup and basics User guide Scroll or move between items Slide your finger to scroll through a list or move between items, such as photos. Check your notifications You can check your latest notifications (for example, email messages and text messages) at any time. Swipe down from the top of the screen.
  • Page 10 Setup and basics User guide Use a slider If a slider appears on your screen, you can progress through a file, such as a song or video, or adjust a setting, such as the screen brightness. Drag the slider handle to the right or left. Zoom in to or zoom out from the screen If you want to see something in more detail, such as a photo or part of a map, you can magnify the image.

  • Page 11: Apps, Widgets, And Shortcuts

    Setup and basics User guide Apps, widgets, and shortcuts About apps, widgets, and shortcuts When you tap on your home screen, a tray opens where you can access installed apps and widgets and set up shortcuts. The Apps tab includes a complete list of the apps installed on your device, including apps that you download on Google Play™.
  • Page 12 You can use a swipe gesture to access up to three shortcuts from anywhere on your device. You can swipe to open an app, speed dial a number, send a message, and more. By default, you can swipe to open the BlackBerry Device Search app, the...

  • Page 13: Personalizing Your Device

    Setup and basics User guide Change the shortcuts that you access with the swipe gesture You can change the shortcuts that you access with the swipe gesture. For example, you can set up the gesture to start an action, such as composing a message. 1.

  • Page 14: Phone And Voice

    Phone and voice User guide Phone and voice Phone icons During a call Icon Description Show the dial pad Mute your microphone Tip: You can also press the Convenience key to mute your microphone. Put a call on hold Make another call Turn on the speakerphone Merge calls to start a conference call Split a conference call into multiple calls...

  • Page 15: Making Calls

    Phone and voice User guide Tip: To use a song or a custom sound as your ringtone, move the .mp3 file you want to use to the Ringtones folder on your device. You might need to install a file manager app from the Google Play™ store first. Making calls Make a call 1.

  • Page 16: Receiving Calls

    Phone and voice User guide View your call history You can view past outgoing, incoming, and missed calls on the History screen. 1. In the Phone app, in the upper-right corner of the screen, tap > Call History. 2. Do any of the following: To see the details of a specific call, tap a name or phone number, and then tap To view missed calls, tap Missed.

  • Page 17: Blocking Calls

    Phone and voice User guide 4. Tap OK. To reset to the default quick responses, on the Edit quick responses screen, tap > Reset default app. Silence the ringtone when you receive a call If you receive a call while your sound or vibration notifications are turned on, you can quickly silence your ringtone and stop your device from vibrating.
  • Page 18 Phone and voice User guide 1. In the Phone app, in the upper-right corner of the screen, tap > Settings > Call blocking. 2. tap Add a number, enter a blocking phone number, tap Block. 3. tap > Unblock to remove the blocked number. Block a caller Verify that the number you want to block is listed as a number for a contact in your Contacts app.

  • Page 19: Add A Contact Or Number To Your Speed Dial List

    Phone and voice User guide Add a contact or number to your speed dial list Contacts that you add to your speed dial list appear in the tab in the Phone app. 1. In the Phone app, tap 2. Tap the picture or letter beside a contact's name. 3.

  • Page 20: Start A Conference Call

    Phone and voice User guide Start a conference call 1. While on a call, make or answer another call. 2. To merge the calls, tap Answer a second call while already on a call Verify that call waiting is turned on. 1.

  • Page 21: Lte Calling

    Phone and voice User guide LTE calling Turn on Voice over LTE and LTE video calling Voice over LTE and LTE video calling provide high-definition voice and video calling using 4G LTE connections. To use LTE video calling, you must turn on Voice over LTE. Depending on your service provider, this feature might not be supported.

  • Page 22: Wi-Fi Calling

    Phone and voice User guide Put a video call on hold During a video call, do one of the following: Hold call. Share video one way During a voice call, you can share video with the contact you're talking to, if they also have the LTE video calling feature, but the contact doesn't have to share video with you.

  • Page 23: Voicemail

    Phone and voice User guide Make a Wi-Fi call Make sure that appears at the top of your screen. 1. In the Phone app, tap 2. Enter the number. 3. Tap Voicemail Set up your voicemail Depending on your service provider, this feature might not be supported. Contact your service provider for more info. 1.

  • Page 24: Applications And Features

    Applications and features User guide Applications and features Download an app on Google Play™ 1. Open the Google Play™ store app. 2. If necessary, sign in with your Google™ account. 3. Browse or search for an app that you want to download. 4.
  • Page 25 Applications and features User guide Change the default home screen Change the home screen that is displayed when you turn on your device or when you tap Note: You might have to tap twice to open your default home screen. 1.

  • Page 26: Messenger

    Applications and features User guide 1. Touch and hold an app, a widget, or a shortcut. 2. Drag the app, widget, or shortcut toward the top of the screen. To uninstall an app, drag the app toward Uninstall. To turn off an app, drag the app toward Disable. To remove an app, a widget, or a shortcut from the home screen, drag the app toward Remove.

  • Page 27: About The Google™ App And Now On Tap

    Applications and features User guide 5. Tap Note: If you close the screen while composing a message, it is saved as a draft. You can tap on the conversation to resume typing the message. Delete a message 1. In the Messenger app, touch and hold the message. 2.

  • Page 28: Clock

    Applications and features User guide Clock Setting the alarm clock Set an alarm 1. In the Clock app, tap To set an existing alarm, tap the time shown on the alarm. To create a new alarm, tap 2. To adjust the alarm time, tap the hour or minute. Touch and hold the dial, and then slide the dial to your desired time. 3.
  • Page 29 Applications and features User guide Set the snooze length By default, the alarm snoozes for ten minutes. 1. In the Clock app, tap > Settings > Snooze length. 2. Slide your finger up or down over the numbers. 3. When the number you want appears between the lines, tap OK. Set the silence time By default, the alarm is silenced after ten minutes.
  • Page 30 Applications and features User guide Set your home time zone 1. In the Clock app, tap > Settings. 2. Tap Home time zone. 3. Tap a time zone. Tip: If you would like the clock to update automatically to your current location's time zone when you're traveling, turn on the Automatic home clock switch.

  • Page 31: Blackberry Device Search

    BlackBerry Device Search Search your device With the BlackBerry Device Search app, you can search your device for files, apps, help, and more. You can also type an Instant Actions command in the search field to perform a task quickly.
  • Page 32 Applications and features User guide Perform tasks quickly with Instant Actions Instant Actions are shortcuts that allow you to perform tasks quickly. Note: Instant Actions use the input language that is set on your device. 1. In the search field, type a command. 2.

  • Page 33: Location Services And Google Maps

    Troubleshooting: BlackBerry Device Search I can't find an email using the BlackBerry Device Search app The BlackBerry Device Search app only searches email that is in the BlackBerry Hub. To learn how to add email accounts to the BlackBerry Hub, read the Help for the BlackBerry Hub.

  • Page 34: Google Chrome™ And Downloads

    Applications and features User guide 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap > Location > Mode. 3. Tap an option. Turn Location History on or off Location History is a Google™ service that creates a private map of where you go with your device, and uses the map to give you useful information, such as commute predictions and more relevant search results.

  • Page 35: Printing

    Applications and features User guide Downloads icons Icon Description Delete a downloaded file Share a downloaded file View downloads as a list or as thumbnails Sort files by name, date, or file size Printing Print from your device You can print webpages, photos, documents, and more from your device using compatible Wi-Fi or Bluetooth enabled printers and printers connected to your computer.
  • Page 36 Applications and features User guide Add a printer In most cases, after you install a printer service, your device finds your printer automatically. If your device can't find your printer, you might be able to add it manually. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2.

  • Page 37: Settings

    Settings User guide Settings Change your device settings 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap a setting or, to see more settings, tap Tip: To find a setting quickly, tap , and then type the setting that you're looking for.
  • Page 38 Note: To change notification sounds and vibration settings for a specific app, look in the Settings screen inside the app. For example, if you want to turn off notification sounds for new emails, open BlackBerry Hub, open the Settings screen, and change the notification settings for your email account.
  • Page 39 Settings User guide Flip to mute If this feature is turned on, when you receive a call and it isn’t a convenient time to respond, you can turn your device facedown on a flat surface to silence the ringtone or vibration. You still receive a notification of the missed call. 1.
  • Page 40 To change notification sounds and vibration settings for a specific app, look in the Settings screen inside the app. For example, if you want to turn off notification sounds for new emails, open BlackBerry Hub, open the Settings screen, and change the notification settings for your email account.
  • Page 41 To see more details about an item, tap the notification. To open the app associated with the notification, tap More or Open. You can return to the BlackBerry Productivity Tab screen from an app when you swipe on the tab again.

  • Page 42: Storage Space And Media Cards

    User guide Create an item using the BlackBerry Productivity Tab You can add new items, such as calendar events or email messages, right from the BlackBerry Productivity Tab without opening your calendar or email apps. 1. Swipe on the tab toward the center of the screen.
  • Page 43 To use a media card with a capacity greater than 32 GB, you must download Microsoft exFAT Technology for BlackBerry to install the driver. A notification appears when you insert the media card into your device. Make sure that you are connected to the Internet, and then tap the notification to download the driver.
  • Page 44 Settings User guide Delete the data from your media card To help protect your privacy, you can format your media card to permanently delete all of the data. Depending on the amount of data, this process might take some time. CAUTION: When you format your media card, you can't recover any of the deleted data.
  • Page 45 Settings User guide 4. To see more details about an item in the list, tap the item. For example, to see which apps are using the most storage space, tap Apps. Free up storage space You may notice slower performance on your device if your device's internal storage space is full or almost full. You can try removing unnecessary files and clearing cached data to free up space and improve your device's performance.

  • Page 46: Connections

    Settings User guide Connections Wireless connection icons The following icons might appear at the top of your screen to indicate the wireless coverage level that your device currently has. Icon Description The amount of solid color indicates the strength of the mobile signal. If the signal is weak, your device might use more power to try to maintain the connection.
  • Page 47 Settings User guide Icon Description Mobile hotspot mode is turned on. Bluetooth technology is turned on. If this icon is inside a box, your device is connected to another device using Bluetooth tethering. Your device is connected to another device using a USB cable. If this icon is inside a box, your device is connected to another device using USB tethering.
  • Page 48 Settings User guide Set a preferred network type 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap > More > Cellular networks > Preferred network type. 3. Tap the type of network you prefer. Switch mobile networks manually If you can't connect to a mobile network or if the network signal is weak, you can try switching networks manually.
  • Page 49 Settings User guide Change the APN settings for your default Internet connection Your device uses Access Point Name (APN) settings to open a data connection with your service provider's wireless network. You might need to change your APN settings if you change your wireless service plan or if the default settings don't apply to your service provider.
  • Page 50 Settings User guide Your device can be connected to the mobile network and a Wi-Fi network at the same time. For basic data functions, such as using the Internet or downloading apps, your device is designed to try to use a saved Wi-Fi network before it tries to use the mobile network.
  • Page 51 Settings User guide 6. Tap Advanced options. You might need to slide your finger up to see this option. 7. In the Proxy drop-down list, do one of the following: To set up a proxy, tap Manual, and then enter the proxy settings. To use a proxy already set up for the network, tap Proxy Auto-Config, and then confirm the proxy settings.
  • Page 52 Settings User guide 4. Tap or tap > Advanced. Advanced Wi-Fi connection settings Setting Description Saved networks Tap to set the frequency band. When you set the band to 5 GHz, your device connects to access points on the 5-GHz band only. When set to 2.4 GHz, your device connects to access points on the 2.4-GHz band only.
  • Page 53 Settings User guide Try connecting your device to another Wi-Fi network at another location. If you can connect to another Wi-Fi network, the problem might be specific to the Wi-Fi network at the original location. Try more advanced troubleshooting options: Try choosing a different authentication type.
  • Page 54 Settings User guide Change the name of your device for Bluetooth connections If you turn on Bluetooth technology, the name of your device is visible to other Bluetooth enabled devices nearby. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2.
  • Page 55 Settings User guide Profile Description Advanced Audio Distribution Profile This profile allows your device to stream audio files to Bluetooth enabled (A2DP) devices that support stereo audio, such as stereo headsets, speakers, and car kits. Audio/Video Remote Control Profile This profile allows you to use the buttons on a Bluetooth enabled device, (AVRCP) such as a headset, to perform actions such as adjusting the volume or playing the next or previous media file on your device.
  • Page 56 Settings User guide Troubleshooting: Bluetooth connections I can't pair my device with a Bluetooth enabled device Check that your device and the device that you want to connect to have Bluetooth technology turned on. To scan again for nearby Bluetooth enabled devices, on the Bluetooth screen, tap >...
  • Page 57 Internet tethering allows another device, such as a laptop or tablet, to share your device's connection to the mobile network. You can connect the other device to your BlackBerry device using a USB cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead.
  • Page 58 Settings User guide Mobile hotspot When you use the mobile hotspot feature, your device becomes a wireless access point for other Wi-Fi enabled devices to connect to and access the Internet. For the best performance, plug your device into a battery charger and connect it to a power source.
  • Page 59 If you set up a mobile hotspot, you must enter the mobile hotspot password on the device that is trying to connect to your mobile hotspot. To find your password, on your BlackBerry device, swipe down from the top of the screen once using two fingers, or twice using one finger. Tap >...
  • Page 60 Settings User guide Add a VPN profile Before you can add a VPN profile, you must set a screen lock for your device. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2.
  • Page 61 Settings User guide Emergency broadcast messages Depending on your region, service provider, and wireless network, you might receive text messages (SMS or MMS) about possible threats to safety in your area. For example, you might receive messages with information about severe weather, a missing child, or a national emergency.
  • Page 62 Settings User guide Change when you get notified about data usage Your wireless service plan must include data services. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap > Data usage. 3.

  • Page 63: Battery And Power

    > Battery. Charge your device CAUTION: Use the charging accessory that came with your device, or a charger specifically approved by BlackBerry for use with your device. Other chargers might not provide adequate power and might damage your device. 1. Insert the cable into the port on your device.
  • Page 64 Settings User guide Icon Description The battery is charging. The battery is fully charged and still connected to a power source. The battery is getting low on power. Battery saver mode is turned on, or you can turn it on from your list of notifications. The battery is at 5% power or less.
  • Page 65 2. On the Media volume, Alarm volume, or Ring volume sliders, drag the slider handle to the left. Turn off key press feedback 1. In the device settings, tap Languages & input > Keyboard Settings > BlackBerry Keyboard Settings > Key press feedback.
  • Page 66 4. Select the Optimize option, and then tap DONE. Device and battery safety You should use only the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use any other battery, you might invalidate any warranty provided with your device.

  • Page 67: Display

    3. Tap the text size that you want to use. Change your display language The language that you selected during the initial setup of your device is your display language. The home screen, BlackBerry Hub, and supported applications display content in this language.
  • Page 68 Settings User guide 3. Tap Add a language to select a preference language. 4. Tap and swipe up to the top of the list. Turn on or turn off screen rotation Choose whether or not your screen rotates when you turn your device. 1.

  • Page 69: Convenience Key

    Settings User guide Tip: After you set up devices that you want to share your screen on, you can access them in the Quick Settings menu by tapping To stop casting your screen, swipe down from the top of the screen once with two fingers or twice with one finger. Tap then tap the device you're casting to and tap Disconnect.

  • Page 70: Accessibility

    Settings User guide If you added an email account to your device, you can send and respond to messages using the BlackBerry Hub. To add an email account to the BlackBerry Hub, in the BlackBerry Hub, tap > Add account. Complete the instructions on the screen.
  • Page 71 Teletypewriter (TTY) support allows you to connect to a TTY device to make and receive calls from TTY devices. Hearing aid compatibility is available for certain BlackBerry smartphone models. The BlackBerry Keyboard lets you type more efficiently with contextual autocorrection, next-word prediction, and personalized learning that gets to know the way you type.

  • Page 72: Users

    User guide The TTY device that you want to connect to your BlackBerry device must operate at 45.45 bps. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your device.
  • Page 73 Settings User guide User While the guest profile allows you to let someone borrow your device occasionally, you can create a user profile for someone that you share your device with frequently. A user profile creates a separate space on the device where another person can use device features and customize the device to their liking.

  • Page 74: Backup And Reset

    Settings User guide 2. Tap > Users. 3. Turn on Add users switch. Allow a user to make calls and send text messages You can set whether a guest or user can make or receive calls when they use the guest profile or a user profile on your device.
  • Page 75 You can connect your device to your computer using a USB cable, view your device's files in your computer's file manager, and copy the files (such as pictures and documents) to your computer. This is a manual process. BlackBerry does not provide desktop software for Android™ devices. Use a third-party backup service The Google Play™...
  • Page 76 Settings User guide Change the Google™ account that you use to back up device data If you have more than one Google™ account, or if you start using a new Google™ account, you can change the account that you use to back up your data. 1.

  • Page 77: Update Your Device Software

    Settings User guide I can't get out of safe mode To get out of safe mode, press and hold the Power on/off key (on the left side of your device). Tap Restart. Update your device software Updating your device software to the latest version can help your device stay secure and run as expected. Do one of the following: To update your device software when a notification appears, swipe down from the top of the screen using one finger.

  • Page 78: Security

    Security User guide Security Locks, passwords, and protecting your data There are several types of locks, PINs, and security features that you can use to help protect the data on your device. If you use your device for work, your organization might have security rules in place. The organization might require you to enter a password to unlock your device or might prevent you from using the Smart Lock feature.
  • Page 79 Security User guide SIM card PIN You can set up a PIN for your SIM card, which you can use to help prevent unauthorized use of your SIM card in another device. For example, if you lose your SIM card and someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly.
  • Page 80 Security User guide > Security > 2. Tap besides of Screen lock. 3. Do any of the following: To lock your device automatically after a certain amount of inactive time, tap Automatically lock, and then tap an interval. To lock your device when you press the Power on/off key, turn on the Power button instantly locks switch. To delete your device data automatically after ten unsuccessful attempts to unlock the device, turn on the Automatically wipe switch.
  • Page 81 Security User guide About Smart Lock The Smart Lock feature makes it easy for you to unlock your device. You can set up your device to remain unlocked in the following situations: When your device is connected to a trusted Bluetooth enabled device or NFC-enabled device When your device is in a familiar location, such as your home or workplace When your device recognizes your face or voice When you carry your device in your hand, pocket, or bag...
  • Page 82 Security User guide 4. Do any of the following: Tap Trusted devices. Tap a device, and then tap Remove trusted device. Tap Trusted places. Tap a location, and then tap Turn off this location. Tap Trusted face. Tap Remove trusted face, and then tap Remove. Tap Trusted voice.
  • Page 83 > Security > Smart Lock > Trusted face > Improve face matching. Adjust the distance between your BlackBerry device and a trusted Bluetooth enabled device. The distance of a Bluetooth connection can vary depending on your BlackBerry device model and the Bluetooth enabled device.

  • Page 84: Finding And Protecting A Lost Device

    Security User guide If your device remains unlocked when it is close to a trusted location instead of when you are at the trusted location, try improving the accuracy of the trusted location. Delete the trusted location. Tap > Location > Mode. Tap High accuracy or Battery saving, and then add the trusted location again.

  • Page 85: Security Settings

    When you use the app, the app prompts you for permission to access certain data or features on your device before it completes an action. For example, if the BlackBerry Hub wants to access your contacts, you can allow or deny the permission request.
  • Page 86 Security User guide Turn a permission on or off for an app You can turn a permission on or off to control what features or personal information an app or an Android™ OS system service can access. When you turn off a permission, depending on the app, the app might continue working, but some features of the app might not be available.
  • Page 87 Security User guide About screen pinning Screen pinning lets you pin one app into the foreground on your device. The feature disables the buttons on your device so that the only way to close a pinned app is to unpin the screen. You can set up screen pinning so that you must enter your screen lock to unpin the screen.
  • Page 88 Improving your security settings using DTEK The DTEK by BlackBerry app is designed to help you monitor and control the level of security on your BlackBerry device. DTEK is preloaded on your device, and updates are available from the Google Play™ store.
  • Page 89 Security User guide DTEK assigns an overall security rating to your device along with a rating for each of the security features that it monitors. If a security feature receives a poor or fair rating, DTEK recommends how you can improve your security settings to achieve a better rating.

  • Page 90: Legal Notice

    User guide Legal notice Trademarks, including but not limited to BLACKBERRY and EMBLEM Design, are the trademarks or registered trademarks of BlackBerry Limited and used under license by TCL Communication Ltd.. Bluetooth is a trademark of Bluetooth SIG. Call2Recycle is a trademark of Call2Recycle, Inc. CTIA - The Wireless Association is a trademark of CTIA - The Wireless Association.

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