Prime Video
Get help using and troubleshooting common issues with Prime Video.
Spotlight
- Need to Cancel a Prime Video Channel Subscription?
- Find out how to easily cancel a Prime Video Channel subscription online.
- Cancel Your Prime Video Channel Subscription
Included with Prime Video
How Do I Watch Prime Video?
Ads in Prime Video
Billing and Payments
- Cancel My Prime Video Subscription
- Cancel Your Prime Video Channel Subscription
- Unknown Charges on Prime Video
- Cancel an Accidental Purchase
- Why Do I Have to Pay Extra for Prime Video Channels?
- Paying for Prime Video Channels Subscriptions with Gift Cards
- Paying for Prime Video Rentals or Purchases
- Issues with Prime Video Payment and Order Errors
- Issues with Prime Video Promotional Codes and Gift Cards
What Are Prime Video Channels?
How Do I Watch Live Events on Prime Video?
- Pay-Per-View Support
- Thursday Night Football Help Hub
- ONE Championship Support
- How Do I Find and Watch Live Events on Prime Video?
- What Devices Can I Watch Live Sports and Events On?
- How Many Streams Can I Watch With My Account?
- Can I Get Stats for Live Sports?
- What Alternate Stream or Audio Options Are Available, and How Do I Find Them?
- I Don’t See the Live Event on My Mobile Device or Tablet
- Why Can't I Record, Fast Forward or Rewind My Event?
How To Watch Prime Video When Traveling
How Do I Rent and Buy From Prime Video?
- What Can I Watch on Prime Video?
- Rent and Buy Prime Video Titles
- Purchasing Prime Video Bundles
- How Do I View Titles I've Purchased in a Prime Video Bundle?
- Paying for Prime Video Rentals or Purchases
- Prime Video Accepted Payment Methods
- What Is a Season Pass?
- Issues with Prime Video Payment and Order Errors
- Issues with Prime Video Promotional Codes and Gift Cards
Wi-Fi & Signing-In Issues
How Do I Solve Prime Video Issues?
- Issues with Live Streams on Prime Video
- Issues While Playing Prime Video Titles
- Can't Stream Prime Video on Your Fire TV
- Issues with Prime Video from External Provider
- Force Stop the Prime Video App on an Android Device
- Force Stop the Prime Video App on an iOS Device
- Issues Watching a Prime Video Channel on My Comcast Xfinity, Cox Contour or Dish Network Device