How to log in | About Online | Bank of Scotland

Log into Internet Banking

When you log in, we’ll ask for:

  • your username
  • your password
  • part of your memorable information

If you don’t know these or they aren’t working, you can reset them online.

Log in now

How to do it

How to do it

We'll take it step by step.

  1. Log in to Internet Banking and enter your username and password.
  2. Next, we’ll need three characters of your memorable information.
  3. You’ll be asked to trust your device, this is a security feature. You should do it if you’re going to log in often from here.
  4. All done, now you’re through to your accounts.

Log in now

Mobile Banking app

  • Join our 1 million app users
  • Simple and secure log in.
  • Stay up to date with notifications.


More about our app


Mobile Banking app

  • Join our 1 million app users
  • Simple and secure log in.
  • Stay up to date with notifications. 
Download our app

Ready to log in?

When you log in we'll ask for your username, your password and part of your memorable information.
 

Log in now

Online security

Biometric logon

Biometrics use your fingerprint or face recognition to make signing into our app faster and more secure.

More about biometrics

Staying safe online

We use up-to-date security systems to help you keep your money safe when you bank online.
 

How we protect you

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Forgot your log in details?

Don’t worry, you can reset your log in details or find your User ID using our app or on our website.

How to reset your details

Money worries

With the rising cost of living, it's natural to worry about your money. We’re here to help.
 

Help with your finances

Do more with our app

Find out about all the great features of our highly rated app, and how it compares to Internet Banking.

More about our app

Everyday banking

Manage your money and your details in our app or on our website.

What you can do online

Everyday banking

Manage your money and your details in our app or on our website.

What you can do online