Fix Frozen or Looping Screen on Fire Tablet - Amazon Customer Service

Resolve Startup Issues on Your Fire Tablet

Restart your device to fix a frozen or looping screen during startup.

Before restarting, charge your device for at least 30 minutes with an Amazon-branded power adapter.

  1. Hold the power button down for 40 seconds or until your device shuts off. If a pop-up appears with the option to restart, keep holding down the power button until it shuts off.
  2. After your device is powered off, press the power button for two seconds to turn it back on.

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