Help Center
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What can we help you with today?
We’re here to help however we can
Accessibility and assistance
What to know when you're traveling with a wheelchair, a service dog or need extra assistance with your trip.
- Wheelchair assistance
How to request and info on checking yours - Accessible travel
See how we help travelers who need extra assistance - Service dogs
Guidelines, policies, how to add a service dog to your profile - Social story
View every step of the flying process so you know what to expect - Accessibility
See our policy and commitment to accessibility - Accessible seating
Request accessible seats for travelers with disabilities - Oxygen
What to do if you need to bring oxygen on board
Baggage
Answers to your questions about checking, carrying on, paying for and tracking your bags.
- Baggage fee calculatorlink opens in new window
See what it will cost to check your bags - Carry-on bagslink opens in new window
See which bags can join you on board - Damaged or delayed bagslink opens in new window
Submit a claim or trace baggage - Claim statuslink opens in new window
See the status of a baggage claim you filed - Baggage FAQslink opens in new window
Answers to common questions about bags - Lost itemslink opens in new window
How to report and follow up on missing items
Booking a trip
Find out everything you need to know, from booking a flight to using travel credits.
- Book a flightlink opens in new window
Let's get started with a new trip - Flexible booking optionslink opens in new window
Answers to common questions about booking flights - Sustainable travellink opens in new window
Learn about United's carbon offset program and how you can participate - Insurancelink opens in new window
Learn more about travel insurance - Travel credits
Learn more about the different types and how to use them - FareLocklink opens in new window
See how to reserve your trip now and pay later
Children and infants
Tips and information if you'll be traveling with little ones.
- Traveling with childrenlink opens in new window
Tips for travel with little ones - Traveling while pregnantlink opens in new window
Safe travel tips with a baby on the way - Minors traveling alonelink opens in new window
Policies and procedures for young children traveling on their own - Baggage for infantslink opens in new window
What you can bring on board for free and what you need to check
COVID-19
All the latest updates on testing, vaccination and other COVID-19 policies.
- What to expectlink opens in new window
Learn what to expect when you get to the airport - Change upcoming travellink opens in new window
Make any changes to trip COVID-19 may have caused - Travel guidelineslink opens in new window
Find the latest on COVID-19 travel policies and restrictions
Help with trips
See how to check in for flights, watch your flight's status, register for TSA PreCheck and more.
- TSA PreChecklink opens in new window
Get through security faster with a Known Traveler Numbers - Global Entrylink opens in new window
Make international travel easier - Changing or canceling a triplink opens in new window
What to do when your plans change - Missed, delayed and canceled flightslink opens in new window
What to do if there's a change to your flight's schedule - Flight statuslink opens in new window
Check your flight time, standby list position and more - Check-inlink opens in new window
What you need, and when and how to do it - Travel alertslink opens in new window
Check for any travel-related alerts or waivers
Hotels, Cars, Cruises and Vacation packages
Support with everything you'll need and want to do once you're off the plane.
- United Packageslink opens in new window
Information and booking - Car rentalslink opens in new window
Information and reservations - United Hotelslink opens in new window
Book a room or see your reservation - United Cruiseslink opens in new window
Information and tickets
International travel
What you need to bring if you're traveling abroad.
- Travel requirementslink opens in new window
Helpful links and destination information for your international trip - International travel documentslink opens in new window
Learn what documents you need for your trip
My MileagePlus account
Update your account info, check on your award miles balance, help accessing your account and more.
- TravelBanklink opens in new window
What you need to know and how to use it - Forgot MileagePlus numberlink opens in new window
Help locating your account info - Name changelink opens in new window
How to change the name in your account - Locked accountlink opens in new window
Help getting back into your account - Join MileagePluslink opens in new window
See how to sign up and start earning when you fly - Premierlink opens in new window
See how close you are to qualifying - Missing mileslink opens in new window
Request to add credits to your account - Buy or transfer mileslink opens in new window
Get more miles for you or a friend whenever you want - MileagePlus Service Centerlink opens in new window
Your one-stop shop for all account support - Contact infolink opens in new window
Get additional help
Refunds and Customer Care
Request or check the status of a refund or get in touch with customer care.
- Refundslink opens in new window
See our refund policies - Refunds in progresslink opens in new window
Request a refund or check the status - Customer Carelink opens in new window
Share your feedback with us - Receiptslink opens in new window
Look up and request copies
Seats and upgrades
We're here to help you find your favorite seat and fly in comfort.
- Seat optionslink opens in new window
See all our seat types and cabin options - Change seatslink opens in new window
How to pick a different one - Basic Economylink opens in new window
See more about your ticket - Economy Pluslink opens in new window
See what this fare gives you - Upgradeslink opens in new window
Everything you need to know - Upgrade with mileslink opens in new window
How to redeem your award miles
Specialty desks
Information for traveling with groups, for business meetings or using United PerksPlus.
- Traveling with groupslink opens in new window
Services, pricing and other information on United Groups - Traveling for meetingslink opens in new window
Services, pricing and other information on United Meetings - United PerksPluslink opens in new window
See how your company can earn points and rewards with us
Traveling with pets
Everything you need to know before you bring your four-legged friend on board.
- In-cabin petslink opens in new window
See how and if you can fly with your pet
United Club and lounges
See how to check in for flights, watch your flight's status, register for TSA PreCheck and more.
- Hourslink opens in new window
See when United Club locations are lounges are open - Accesslink opens in new window
How you can get into a United Club location or enjoy the lounge - Visiting United Club and lounge locationslink opens in new window
How to buy memberships and one-time passes
Refunds and receipts
Request a refund, check the status of one or search for a receipt.
- Refund policylink opens in new window
Find out if you qualify for a refund - Refund requestslink opens in new window
Request a refund or check the status of one - Reimbursementslink opens in new window
Request reimbursement for expenses caused by delayed or canceled flights - Reimbursementslink opens in new window
Request reimbursements for delayed or lost bags - Search receiptslink opens in new window
Get a copy of your receipt
Not finding what you’re looking for? Contact us!
Text us
Need help and don’t want to be tied to your desktop or wait on hold? Text “UNITED” to 32050Text “UNITED” to 32050 for United Customer Service on the go!
