Staples UK Reviews

10,298  Excellent
TrustScore 4.5 out of 5

4.3

In the Office supplies shop category

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Rated 5 out of 5 stars

The Elite chair is very comfortable and…

The Elite chair is very comfortable and I really enjoy my purchase very much. One thing I noticed while assembling the parts of the chair. The seat backside had four visible holes but they had nothing to do when fixing the seat plate. I thought the item was faulty. However, the trick was the relevant four holes for the screws were hidden by the black fabric of the seat. So I hope this info will be helpful in case you will make the same purchase decision like me. Enjoy the comfort!!!

Date of experience: 07 May 2024

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples


Rated 5 out of 5 stars

Recently I purchased some printer ink…

Recently I purchased some printer ink cartridges from Staples as surprisingly the price was very competitive to some other dedicated cartridge sellers. The value of the cartridges was enough to be granted free delivery and low and behold they were delivered the next day. All together exceptional service

Date of experience: 06 May 2024

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples Team


Rated 1 out of 5 stars

- [x] Staples advertises sugar…

- [x] Staples advertises sugar free fruit mentos on google search and I used the link to buy a box for the kids party. They are both diabetic and some of their friends are diabetic as well. When it arrived at my house we immediately checked the box to be sure that it is sugar free and on the box says ,VEGAN, not sugar free! This is a terrible mistake. Kids got frustrated as they were waiting for their free sugar treats. Order number ; 1431577/00

Date of experience: 13 May 2024

Reply from Staples UK

Hello, thank you for your review. We're sorry to hear you are unhappy with your order. I have sent you an email to resolve this. Kind regards, Staples


Rated 5 out of 5 stars

Prompt delivery, nicely packaged, good price.

Consignment (Pukka Teabags) delivered promptly, nicely packaged, at best reliable price on Net. Thankyou. Courier left parcel at front gates instead of delivering to door, despite large 'Deliveries' notice on gates. Not Staples' fault, so haven't adjusted rating, but irritating just the same.

Date of experience: 30 April 2024

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples


Rated 5 out of 5 stars

Great service

Great service, quickly found what I wanted, ordering easy, fast delivery. Also pleased to get the Topcashback points very quickly, without me having to raise a claim.

Date of experience: 03 May 2024

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples


Rated 5 out of 5 stars

Easy to order

Easy to order, got exactly what I wanted - delivered quickly and easily.

Date of experience: 13 April 2024

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples


Rated 5 out of 5 stars

Impressive service

Staples stocked the exact item I was looking for. The ordering process was easy and the delivery of the item was prompt.
Very impressive service received.

Date of experience: 02 May 2024

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples


Rated 5 out of 5 stars

Excellent quality & fast delivery

Excellent, speedy delivery & just what I was looking for, unable to find this product in high street shops, thank goodness for online services! Good quality too plus the files came with more than sufficient labels.

Date of experience: 23 April 2024

Reply from Staples UK


Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples


Rated 5 out of 5 stars

Great service

Very easy to order.
Competitive pricing/cheaper than Amazon.
Quick delivery.
Will order again.

Date of experience: 06 May 2024

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples Team


Rated 1 out of 5 stars

Definitely need to improve

Ordered ink cartridges. Order came on time, problem being it was not my order. Rang Customer Services. Told my order would immediately be sent out. Didn't arrive. Rang Customer Services again. Told first person I had spoken too had omitted to resend the order. Order eventually arrived but much later than promised on website.

Date of experience: 06 May 2024

Reply from Staples UK

Hello, thank you for your feedback, With regards to the delivery/replacement we're sorry for your experience. This has been raised with the according personnel. However we are pleased to hear you have received your replacement. Kind Regards, Staples Team


Rated 4 out of 5 stars

I ordered 4 ink cartridges but only 3…

I ordered 4 ink cartridges but only 3 arrived. I contacted Staples and they sent out the missing cartridge straight away. Overall I am pleased with the service

Date of experience: 02 May 2024

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples


Rated 5 out of 5 stars

I ordered 9 Galons. Staples delivered 6

I ordered 9 Galons of mineral water . Staples delivered 6 Galons and I emailed to complain but staples just keep my rest of money and didn't answered why delivery only 6 of 9 gallons. Lost money . Staples got my money and didn't delivery all ammount

Date of experience: 25 April 2024

Reply from Staples UK

Hello, thank you for your review. We're sorry to hear you have not received your full order. I have sent you an email to resolve this. Kind regards, Staples


Rated 5 out of 5 stars

Great service

Great service, kept me updated on out of stock item and then delivered speedily once back in stock.

Date of experience: 30 April 2024

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples


Rated 2 out of 5 stars

Order chair then told it was not available …

Ordered chair that stated on your website was in stock, only to be told after 9 days that it was not available and I would have to wait until the manufacturer could make more.

Date of experience: 09 May 2024

Reply from Staples UK

Hello, thank you for your feedback. Please accept our sincere apologies for your items not being in stock. I can see that my colleague has emailed you directly in regards to this. Apologies again for any inconvenience caused.Kind Regards, Staples.


Rated 3 out of 5 stars

There is a reason you can find things cheap

Bought Really Useful boxes for what seemed like a really good price - including postage. Often postage for these large but light items can be a killer so was quite happy. Goods arrived a day earlier than expected and everything seemed fine. It was only when we were cutting the box up that we realised that it had lots of little shards of plastic in the bottom amongst the (very thin) bubble wrap. It was the that we realised one of the lids was damaged. Was it worth trying arrange returns for a broken lid? No. Should slightly better quality bubble wrap or cardboard have been used. Probably. Still a bargain. I guess.

Date of experience: 25 April 2024

Reply from Staples UK

Good morning, thank you for your feedback. We're sorry to hear you received the item in this condition. Please forward a photo of your damages to csd@staples-online.co.uk and one of our advisors will be happy to look into this for you- Kind Regards Staples


Rated 5 out of 5 stars

The SImplex-D books both arrived before…

The SImplex-D books both arrived before their expected delivery date, well-packed and in perfect condition. Thanks.
I am not using them personally, but I have not had any negative feedback on using the books from my clients.

Date of experience: 08 April 2024

Reply from Staples UK


Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples


Rated 4 out of 5 stars

Problem sorted promptly without hassle

Address labels accidentally swapped so received wrong order, while someone else received mine. Staples swiftly sent out the correct items to the correct customers without any hassle or fuss.

Date of experience: 19 April 2024

Reply from Staples UK


Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples


Rated 5 out of 5 stars

Quick delivery Love it !

Great service, however previously you had more variety in stock.

Date of experience: 07 May 2024

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples Team


Rated 5 out of 5 stars

Good quality products at good price

Good quality products at good price. Easy to navigate website. Quick delivery.

Date of experience: 05 May 2024

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples Team


Rated 5 out of 5 stars

Didn't ask for it but came next day

Didn't ask for it but came next day, However the box files are OK but they tend to lean a bit to the left - could be better quality control.

Date of experience: 25 April 2024

Reply from Staples UK


Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples