Costa de Oro Beach Hotel
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About
If you’re looking for a family-friendly hotel in Mazatlan, look no further than Costa de Oro Beach Hotel.
For those interested in checking out Pacific-Food Truck Park & Golf (1.3 mi) while visiting Mazatlan, Costa De Oro is a short distance away.
The rooms offer a kitchenette, and getting online is possible, as free internet access is available, allowing you to rest and refresh with ease.
Costa de Oro Beach Hotel features a 24 hour front desk, room service, and a concierge. In addition, as a valued Costa Del Oro guest, you can enjoy a pool and a poolside bar that are available on-site. Guests arriving by vehicle have access to free parking.
If you like Asian restaurants, Costa Del Oro is conveniently located near Zab Thai and Hashiru Sushi - Bar.
During your visit, be sure to check out Baluarte Bridge (1.0 mi), which is a popular attraction within walking distance of the hotel.
The staff at Costa de Oro Beach Hotel looks forward to serving you during your upcoming visit.
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Covid precautions: upon entering the hotel for the first time I was tested with a thermometer and given hand sanitizer. Thereafter I wore the wristband that was placed on me at registration and I never was tested for temperature again upon entering the hotel. Staff was good about wearing masks. At pool side guests did not wear masks which did not concern me. Friday through Sunday the hotel and pool were busy with many guests and children that came from other parts of Mexico. There is an ATM booth almost completed with direct street access that will be convenient. I enjoyed my stay and would enjoy returning to this property.
The room however was a different story. It was SO damp that there was condensation literally dripping from the ceiling. When we called housekeeping and maintenance, they mopped the floor and changed the settings on the A/C, but we wanted the room warmer. The only way there was no moisture was to run the A/C colder than we wanted, a crappy choice. There was mold on the walls it was so damp. It would have been a nice room. The bed was comfy, the layout was nice, the kitchen burners worked well. But the dampness and slick floor as a result made for an uncomfortable week. In retrospect, we should have gone somewhere else.
Now about the room. Although we stayed here last year and everything was ok the room we had this time was run down and not very well maintained. Our room had black splotches on the wall which I hope wasn't mold. The toilet was broken and we had to manually operate it when we wanted to flush it. The worse part for me was that the air conditioner thermostat was locked on a certain temperature and fan speed and could not be changed. The room was actually too cold at night. To make matters worse the one and only elevator broke down that day and we had to climb four flights of stairs to get to our room. On the plus side I did sleep well in their beds. I would like to give Costa de Oro the benefit of the doubt and attribute some of their troubles to the Covid pandemic. We also booked a room on Saturday night which is their busiest day and maybe the room we had was the only one they had left. A better choice would be to book the one bedroom suite which is in a different section with it's own elevator. Those rooms are very nice and have a balcony and ocean view. My advice is to book your stay starting before Friday and you're likely to get a much better accommodation.
The air-conditioner fan was like a jet engine. We contacted maintenance, they came to the room and were unable to turn the fan down. Unacceptable!
The door lock and or frame was all messed up. We were unable to engage EITHER deadbolt lock. Completely unacceptable!
The hotel was super noisy, with people yelling and screaming until well after Midnight.
They wanted to brand me with a wrist band in order to come/go from the hotel. If the security guard can't see your wrist band, he chases you down like a stray dog. Unacceptable!
This property needs a lot of work to be competitive in it's class of hotels. I would NEVER stay here again.
Eduardo, Jesus and Raul were excellent and very friendly.
Claudine in housekeeping was friendly, efficient and very good at her job.
Pool deck needs to be refinished, pool was warm, and they do have activities throughout the day.
Alejandro the bellhop was very welcoming and helpful as well.
Enjoyed our 3 week stay.
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