Measuring Marketing: 110+ Key Metrics Every Marketer Needs

Front Cover
John Wiley & Sons, Nov 19, 2012 - Business & Economics - 320 pages
Evaluating marketing performance and decision making more fairly

Marketing has long been considered an art and not a science, but that perception is beginning to change as increasingly sophisticated methods of quantifying marketing success are developed. In Measuring Marketing: 103 Key Metrics Every Marketer Needs, Second Edition, one of the world's leading experts in the field presents the key marketing ratios and metrics. Applying these metrics will enable marketers to make better decisions and increase their accountability for their strategies and activities.

This fully revised and updated new edition discusses the key marketing metrics needed for successfully measuring the performance of an organization's marketing investments. CEOs and CFOs regularly ask for one simple way to assess the efficacy of marketing campaigns, but the fact is that there isn't one single measure of performance. Measuring Marketing helps marketers figure out what they can and should be measuring and when.

  • Marketers are increasingly being held accountable for the corporate bottom line, and this book helps both marketers, as well as the business leaders who employ them, to measure performance fairly and accurately
  • Measuring marketing success is difficult, but this book shows what and when to assess
  • Designed to increase accountability and improve everyday decisions, the book includes ratios illustrated with actual marketing cases from leading companies

The first book to address growing demands that marketers be accountable for their strategies and decisions, Measuring Marketing explains how to assess marketing success in more meaningful ways.

Contents

Introduction
Corporate Financial Metrics
Impact on Decision Making
EarningsBased Value
Note
ProgramPayroll Ratio
Reference
Net Profit
Customer Brand Value
Markup Price
Return on Assets
Note
Marketing Cost per Unit
TimeSeries Analysis
Additional Sources
ProgramNonProgram Ratio

Source
Causal Forecast
Return on CustomerSM
Retention Rate
Return on Sales
Consumer Franchise
New Customer Gains
Additional Sources
Brand Scorecards
Price
Price Metrics
Average Sales per Call
Copyright

Common terms and phrases

About the author (2012)

John Davis is a Practice Associate Professor of Marketing at Singapore Management University where he is also Director of the Center for Marketing Excellence.He is the author of Magic Numbers for Consumer Marketing, and is founder of Brand New View, a global tr5aning and consulting company.
John teaches and consults with companies around the world, and is a feature speaker at conferences. he has founded two award winning companies and let marketing teams at Nike, Informix and Transamerica.
He earned his MBA from Columbia University and his BA from Stanford University.

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