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TherapyNotes, LLC
Online mental health EMR and practice management software.
(44)
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Value for money rating
4.6
/5
916
Price starts from
49
/user
Per month
What users say
Price starts from
149
Pricing model
Free trial
Price starts from
49
/user
Per month
Pricing model
Free trial
Price starts from
12
Pricing model
Free trial
Price starts from
120
/user
Per month
Pricing model
Free trial
Price starts from
35
Per month
Pricing model
Free trial
Madison (Madi) M.
Mental Health Care, self-employed
Used daily for 6-12 months
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Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!
+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback
-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)
Thanks for the glowing review! There actually is client self scheduling. Call us and we will wall you through setting it up. Thank you!
Mostafa E.
Medical Practice, 11-50 employees
Used daily for 2+ years
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None as of lately. They have changed everything that they started with.
Absolute garbage! 2 days the eRx doesn't work. Waiting in a queue will easily take 45-60 mins. Website has been glitching for months. No compensation or sincere apologies for wasting our time. It used to be good when it started now they just seem greedy for cash and up charge for everything with no customer service. We are moving to another platform. SO disappointed. You will be wasting your time which is money so don't just judge them by price.
Deborah S.
Mental Health Care, self-employed
Used daily for 6-12 months
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Everything is great with TherapyNotes.
TherapyNotes provides everything I need for EHR management, billing, and telehealth. Their customer service is excellent. You may have to wait a bit on the phone, but the wait time has been short and the customer service/provider services representatives are knowledgeable, patient, understandable, and will remain on the call for as long as you need. The monthly price is very reasonable and lower than some other EHR services i researched.
There is no provision for couples, families, or groups using different devices for telehealth. I have to use another telehealth provider for these sessions.
Monique M.
Mental Health Care, 1-10 employees
Used daily for less than 6 months
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I feel so supported by their customer care team! They are almost always available and help me with difficult questions. But the software itself is so intuitive you could figure most features out on your own...and trust me, I am not that great at technology.
The software is incredibly intuitive! The documentation options are current and has everything I need. The customer service is second to none! I am doing my own billing after never having billed on my own before, saving me $1,000's of dollars per year! I can sync my calendar with my personal calendar. The price is perfect for me!
I have not yet found any features that I do not like, other than wishing I could add my own "to do" items on my calendar. Maybe I can, and I just haven't discovered how to yet.
Jennifer L.
Mental Health Care, 1-10 employees
Used weekly for 2+ years
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As a therapist, sometimes I feel like being with TN is akin to staying in a bad relationship. They don't actually promise anything but I keep staying because I keep hoping/believing they're going to come through one day and offer these features (i.e. fillable client intake forms that transfer the data into my intake note, a mobile app, and a two-way calendar). TN is also charging the same amount...
The good: First, TherapyNotes has outstanding customer service. The staff is friendly, knowledgeable, and able to troubleshoot issues within minutes after I've wrestled for hours trying to figure out what I'm doing wrong. Secondly, ease of billing. I have been with this service since 2015 and I've tried about four other EHR products, but I keep coming back to TN because of the ease of billing....
The bad: They consistently refuse to provide the simplest of features requested by their users. I am intentionally using the word "refuse" because it is clearly a choice made by TN. I asked TN in September 2016 if they would EVER implement an electronic intake form. TN told me they were "working on it" and gave me an estimate of December 2016. It actually didn't happen until several months later,...
Thank you for the review, Jennifer. We have a team of full-time developers working on TherapyNotes, and we are adding new features and improvements as quickly as we can, and the portal has been of significant priority. In addition to the Patient Information Form, we recently released the Patient Contact Form, and more forms and portal features are in development now. It is certainly not a matter of us refusing to add features, it's just a matter of getting to everything we want to accomplish.
George F.
Mental Health Care, self-employed
Used daily for 2+ years
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All in all, I am extremely satisfied with the software and believe that the issues mentioned will eventually also be ironed out.
This software is excellently priced for what you get, and they are constantly adding new features. The more I use it, the more I replace other platforms and my practice becomes more integrated. Additionally, their customer service professionals have never failed to answer my questions efficiently, professionally, and honestly (in the cases when a requested feature is not available).
While most of the software is intuitive and simple, as with all software there is a learning curve for some of the more intermediate and advanced features. There are aspects of the software that I wish were more customizable (specifically intake documentation). Their telehealth interface is fairly new and seems to take more bandwidth than other platforms, sometimes resulting in grainy pictures or dropped calls if both parties have a less than strong internet service. Lastly, a practice-wide email function would be helpful, especially in recent times when messaging about safety protocols have been so dynamic.
Melissa F.
Mental Health Care, self-employed
Used daily for 2+ years
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My overall experience has been amazing. I feel very competent in using this platform. When I make a mistake, I am able to reach out to customer service and get a response within a few hours, or faster!
Coming from community mental health, where EPIC was our EHR, getting to use Therapy Notes when I moved into private practice was a god send! I love that it's so simple and easy to use. I am not good navigating technology so this was PERFECT for me. I had done a trial with Simple Practice prior, but there was just too much going on for me, and it left me very overwhelmed. Therapy Notes also has THE BEST customer service. They are available 24/7 and they provide VERY quick responses. Their responses are not scripts, they personalize each responses (if you contact via email), and their customer service reps are very knowledgeable and actually know and understand their software! Their help is actually helpful!
I can't find a single thing that I don't like about Therapy Notes! Maybe having more color options for the calendar. Lol.
Mary Kate S.
Hospital & Health Care, 1-10 employees
Used daily for 1-2 years
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I chose this product for the value and the reputation for outstanding support. I've been pleasantly surprised over and over again as they continue to improve on what was already a clean, intuitive program.
Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features. Updates are never disruptive and always ultimately improve our workflow.
Enrollment for ERAs, EFTs, and EDI could be smoother- the clearinghouse is a separate entity, and the instructions they provide through Therapy Notes aren't always clear or complete.
Bethany C.
Mental Health Care, 1-10 employees
Used daily for 6-12 months
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Submitting claims for the entire day of work takes anywhere between 10 seconds to 4 minutes tops depending on if anything needs changed before it is submitted. The scheduling calendar is a breeze with the ability to see multiple locations and multiple providers at the same time, or restrict it to one provider at all locations, all providers at one location, or any configuration of that you can think...
The price charged, along with what you get is incomparable, this software is head and shoulders above the competition. TherapyNotes has solved 99% of our Billing and EHR issues. When issues do arise, we are able to get a representative on the phone within 1 minute flat, (this is record time, EVERY time.) and they are always extremely helpful, knowledgeable, and can SOLVE any problem. The one and only problem I still have, is already in the works for the next update to solve, and TherapyNotes staff has provided such an easy workaround in the meantime, that it has become nearly a non-issue. It is an extremely user friendly interface, and we have come to find that any mistake made within the system (Billing/health records/you name it) can be reversed, without any issues.
The Doctors had a hard time, when the office first transitioned to TherapyNotes, getting the notes completed. (All notes regarding a patient's visit on that date of service need to be completed before that DOS claim can be sent out. There is no deadline to complete them, you just can't send the claim until they are completed) Once the clinicians adjusted to writing their notes in a timely fashion, they too have concluded that they much prefer TherapyNotes over our old software (NueMD) which was MUCH more costly, for extensively less features that are beneficial to a behavioral health practice.
Brian T.
Mental Health Care, 1-10 employees
Used daily for 2+ years
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Overall a really pleasant experience with TN. Highly recommended!
- Comprehensive and robust charting system - Pre-populated progress notes from dx and treatment goals from intake / 1st treatment plan making completing half of the note a breeze! - Pre-populated interventions list, or create your own - Fantastic ability to submit claims electronically with ease making the billing process a breeze! ERA’s (EOB’s in electronic format) come straight from the clearinghouse...
- Sometimes the billing can get confusing due to the complexity of the process of billing with insurance in general. - No telehealth module yet! Once HIPAA complaint video confrerencing comes, TN will truly be an ideal fully comprehensive easy to use platform! Looking forward to it!
Jinnifer D.
Mental Health Care, 1-10 employees
Used daily for less than 6 months
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TherapyNotes has been a win/win/win move!
I changed to this software mostly because they had an actual number you could call for tech support. I am a therapist and I have little time between clients, am not a tech savvy person, and have lots to think about, so it was very difficult to ask a question by chat and wait 2 or 3 days for an answer that might or might not apply. Also the software we were using kept upping the cost and this was...
Payor set up was a little challenging. We needed more explanation.
Thank you for your kind words!
Heidi S.
Mental Health Care, 1-10 employees
Used daily for 2+ years
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The platform has been relatively easy to use and cost effective. They do have glitches at times where the telehealth platform doesn’t work. I know it’s their platform because I am able to leave and use zoom or Psych Today with ease when this happens.
TherapyNotes has not handled the situation with Change Healthcare in a way that makes business sustainable for providers. They have waited to change clearinghouses when other EHR’s have been able to do it all due to their ancient coding and inability to pivot as every other EHR in the country did in days or just a week or so following the attack. When voicing our opinion about how they continue to...
Lynn O.
Mental Health Care, self-employed
Used daily for 2+ years
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They have the nicest, most helpful customer service of any company with which I have ever interacted. I'm serious. They pick up the phone, they actually help you, and they are exceeding pleasant the whole time. They even send you articles, You Tube videos, and email summaries (w/o you asking) so that you have something to further illuminate what they have told you and serve as a reference in the future.
The framework for the notes look like they are designed by a medical malpractice attorney or your malpractice insurance carrier (former attorney here). They cover every base and I love it, kidding aside, because it ensures that I am providing the top level of care to my patients (Did I check whether Pt had SI? What did Pt say vs. my perception of them?) Plus, I can customize the notes and carry over portions of former notes to make note writing more efficient for me.
I haven't found any mental health EHR that is doing this (only the really large, expensive medical programs), but I would pay more if TN could add a patient direct payment system to the Portal. I'm thinking that, with time, this is something that they will offer.
Thank you for the glowing review! You can actually accept credit cards on the portal with the Payment Authorization Form. You may also be happy to know that an upcoming feature will also patients to actually make payments.
Verified reviewer
Mental Health Care, 11-50 employees
Used daily for 2+ years
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Overall Therapy Notes is great and my office is sticking with it! I can't wait to see the updates in the future to see how they improve. The price is great as well and they are always helpful!
This software is super easy to use and has a lot of great features! Their customer service is amazing and they take feedback from their users to make improvements! I love that that it has everything all in one and it makes scheduling, billing, and note taking extremely simple and conveniently fast! There is a client portal included which makes it easy for clients to schedule and submit documents that you have requested. The note templates are helpful and make it easy to make sure you have all the information you are needing in the note. Updates come out all the time with improvements which shows they are using the feedback! They also include a telehealth platform which makes online appointments easy to access and they just added a share screen option!
Therapy Notes is great but it is missing some features that other programs have. There is no app or client messaging like other popular programs which would make it easier to see scheduling or client messages on the go or when out of the office. Also the telehealth platform is improving but it does not allow multiple participants and the share screen only allows you to share your entire desktop instead of specific windows which can be a little annoying.
David B.
Individual & Family Services, 1-10 employees
Used daily for less than 6 months
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Overall, I've enjoyed using the product, and look forward to continue using it. The pricing is competitive, especially for a non-profit, this has been a great selling point when compared to other companies.
I like that the software has a lot of built in features that are handy when starting to use the software. The company has also release a lot of great videos on youtube to help you navigate through the different options and features included in the software. I've used these videos to help find answers to questions. Next, it has been really easy for my clients to use as well. Their portal allows for easy transfer of paperwork and allows for clients to sign things electronically, so clients don't always have to download and sign the document then reupload it.
At this time, the telehealth feature doesn't have all the bells and whistles that Zoom or Microsoft Teams (MT) has. This is, from my understanding, a new feature so I hope they continue to work on this. Screen share or screen flipping would be helpful as I used these a lot during sessions when I used MT. It would also be useful if when you entered into the telehealth feature, it would open into a separate window so that you could still access the client's file or library.
Greg I.
Self-employed
Used daily for 2+ years
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I highly recommend this software.
The program is extremely easy to use with a very small learning curve. The automated task list is fantastic. I am able to keep on top of all that I need to do to be successful! Insurance claims and payments are a snap. All you have to do is write the note and click to submit a claim! Treatment planning template is quite useful and easy to populate Notes are organized in a really great format. I am confident I could succeed if ever audited. Customer support is AMAZING and LIVE any time you need them. They are a phone call away!
I would like a scheduling app that is directly tied to the Notes scheduling calendar. It is annoying to have to open a browser on my smartphone and input a password every time. Some screens are not able to be enlarged and therefore I am not able to schedule with ease. There is no way to create forms online and send them to clients to fill out online. I am currently sending paper, having clients fill them out with pen, and then scanning and uploading. A secure overlay email function (like hushmail?) directly incorporated into the software would be useful. When I click on the client's email address this would automatically open and be so useful and safe. A video conferencing option might be nice, depending on the overall cost.
Elaine J.
Mental Health Care, 1-10 employees
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I am in the promotional period and so far I am impressed by the delivery of service. The ability to import treatment plan information right into the notes saves time, because they do it for you. They are always available to support you every step of the way.
What I like most is the ease of use or adding patients, payers, and notes. I am able to set reminders for these features, create my own templates and add them to my library for myself or organizations use. Sending documents though the client portal is amazing, there is no need for print, fax or encrypted emails to get authorizations signed it is done electronically. Telehealth is included free! CUSTOMER SUPPORT IS THE BEST.
For special cases ie. Minor clients requiring multiple caregiver access to the client portal would need two account for the same client. It is not hard to do, however developing a portal link for such cases would be great! The pricing is reasonable, I don't like the individual charges in addition to the subscription cost. Such as submitting the billing claim to insurance is charged as additional cost per client. This can add up if bulk claims are not authorized by some payors. A portal link for Child welfare cases would be great! accepting credit cards is also an add on feature charge per transaction.
Katie M.
Mental Health Care, 1-10 employees
Used daily for less than 6 months
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Therapy Notes is the most Outstanding clinical documentation & billing software system I have ever used. It's "Ease of Use" is exceptional. But during times it may be difficult to solve your problem on your own, TN has a Rapid Customer Service Response Time (typically 24 or less via email), in addition to a vast array of Tutorials to access that are clearly written and easy to follow on just about...
No pros were added to this review
No cons were added to this review
Diana C.
Mental Health Care, self-employed
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It took several days until I was familiar enough with the software to get necessary forms filled to electrically submit and to learn how to upload necessary information. Then it took another 2 weeks for me to load in all information so I was able to submit forms. The support staff is super and the pod casts and information given is very helpful. The staff have a lot of patience as I had some questions that I asked over again and they had to continue to give me same answers as it took time to learn enough of the program to be on my own. Now, although not an expert I feel I am very pleased to stay with this program and believe that overall it is a big improvement over my previous biller. Keeping up with submitting forms, with progress notes and all necessary paper work is much easier.
I could use it anytime. could fit it into my irregular work hours The cost seemed reasonable The support is fantastic. I find the system is complete for a psychotherapist. All records in one place plus electronic billing
Feeding Patient information could be easier such as from hand written intake forms to system. A very old but no longer existing software "Therapist Helper." Had a face sheet fill in per patient and all info was in and fed into the other areas of the system. The time it took to learn and to put in all info from my 18 or so patients to the system. Needing to fill out forms for NGS medicare and one other insurance company and then wait a week to several weeks to get approved to have forms sent electronically,
Sherry H.
Mental Health Care, self-employed
Used daily for 2+ years
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Very smooth. Reliable comprehensive software that is affordable for a mental health practice.
I use the software for everything - scheduling, clinical notes, video sessions, credit card payments, billing of insurance and clients. There is no perfectly working software 100% of the time, but it's pretty close and customer care is available when there is a problem. It is also pretty intuitive and fairly pleasing to the eye. (I have seen others that have a really bland, programmer look to them.
Would like to see a couple features that I believe they are working on. I do have to use an outside secure mail service or fax if I want a client or other professional to send me a document that is not in my forms list. Other minor things that don't make or break my relationship with them but I feel confident that I can make a suggestion and they will likely work on it.
Charles H.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Move to TherapyNotes from another EHR was a great decision. Particularly for the customer support we receive.
Software is easy to use, moderately customizable and customer service is very responsive and helpful. Makes good use of drop-down boxes and check boxes to streamline note writing. Their online credit card processing has made things much easier and is cheaper than using Square.
There is no option for multiple copay options for shared clients within a practice. The pre-formatted progress notes are cumbersome at times.
Luis M.
Health, Wellness and Fitness, self-employed
Used weekly for less than 6 months
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Despite my detailed list of "cons," I'm pretty happy with the software. It gets the job done, and is very affordable.
I am grateful to the TherapyNotes team for making this software available to me at a discount. I provide pro bono services 1x/week, through Give an Hour, to a military family. This software allows me to do all my clinical documentation. Setup was simple, and the support team checked in frequently to make sure I wasn't having any problems.
There are a couple of areas for improvement. First, compared to software such as SimplePractice, the ability to format notes is very, very limited. Also along those lines, the documents you need (e.g., informed consents, intake forms, etc.), you generally have to go and find or make. SimplePractice gives you tons of forms and powerful abilities to change your forms to your needs. That being said, the...
Katie M.
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Therapy Notes is the most Outstanding clinical documentation & billing software system I have ever used. It's "Ease of Use" is exceptional. But during times it may be difficult to solve your problem on your own, TN has a Rapid Customer Service Response Time (typically 24 or less via email), in addition to a vast array of Tutorials to access that are clearly written and easy to follow on just about...
No pros were added to this review
No cons were added to this review
Kim C.
Mental Health Care, 1-10 employees
Used daily for less than 6 months
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I like the price point. It is pretty user friendly. The live customer support has been AMAZING.
The forms & notes library is not as robust as we were led to believe. As silly as it may sound, I wish the design was "prettier". It is pretty stripped down, but the price point & customer care makes up for these downsides.
Wesley L.
Mental Health Care, self-employed
Used daily for less than 6 months
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TherapyNotes is one of the most critical software tools I use as a therapist. I rely on it heavily, and it has been proving very reliable. I plan to stick with this company for the foreseeable future.
Does everything I need it to do as a psychotherapist and practice manager, and does it very intuitively. Besides being fully featured and easy to use, their customer support is truly exemplary, leading to an overall experience with minimal headaches
There were a couple of features that I found challenging to learn when I was first getting started. Also, I wish they offered: A built-in, HIPAA-compliant therapist-vlieny communications feature and that they offered an app for the therapy portal. While these would be nice to have, I appreciate that what the company does, they do very well.