5,400 total
The extreme flexibility accompany offers is unlike any other. I’ve made multiple changes since my original reservation And they are always met with a friendly voice and a helpful agent. They are thorough, efficient, and my items arrived exactly On time 3000 miles away. I would highly recommend!
Date of experience: May 22, 2024
Reply from PODS Moving & Storage
Thanks for putting a smile on our face, Jobee! Glad we could help!
Admittedly, I was a skeptic. Read every review. Was nervous about using PODS to move as my belongings would leave my sight. Well, I took the leap and cannot say enough great things about my experience. From delivery to pickup, it could not have gone better. Each of the 4 people I dealt with dropping off or picking up were so incredibly skilled, friendly, and helpful. My new residence was tricky in terms of space. They nailed it! They were so careful and I was truly impressed with their expertise. I’ll never use anything different from here on out. Thank you, PODS, for your outstanding service every step of the way.
Date of experience: May 25, 2024
Reply from PODS Moving & Storage
Hi, Karen! Moving isn't the easiest thing to do, so we're excited to hear we helped make the transition to your new home as simple as possible. Thank you for choosing PODS!
It was great to be able to pack a box and put it directly on the pod. It freed up space to pack and completes the task room by room. It is also great at the new place to not have to unload the pod immediately. To arrange the furniture and clean the new place before you bring in the "stuff". Downside was that it more expensive than I thought when I ordered it. Overall it was worth it and I would use PODS Moving and Storage again.
Date of experience: May 03, 2024
Reply from PODS Moving & Storage
We’re happy that you're pleased with your service from PODS, Wendy, and look forward to supporting your moving and storage needs again in the future. Thanks for the great review.
My pod got rescheduled at the last minute, meaning we had nowhere to sleep that same night. With an elderly mom, a son with special needs and 3 pets, we may be sleeping in the car at this late notice. There was no effort made to rectify the situation and no effort to refund anything. I even have to pay cancellation fees for the movers. Never again.
Date of experience: May 24, 2024
Reply from PODS Moving & Storage
Hi, Anna! We’re disappointed to see this. We encourage you to send us an email at socialmedia@pods.com with your customer ID and additional details so we may best assist.
Accomplished what I wanted by storing my items in the POD in my driveway. Drop off and pick up were great. Thank you for the excellent job by CARLOS T. !!
Date of experience: May 23, 2024
Reply from PODS Moving & Storage
Teamwork makes the dream work! Thanks for the shout-out, Penny!
Guy that dropped it off was nice, helpful when you just dropped your husband off at the hospital.
Guy that picked it up was efficient and knew what he was doing. 16' was just the right size. Thank you.
Date of experience: May 13, 2024
Reply from PODS Moving & Storage
We appreciate you taking the time to spread the word about your awesome experience, Mary. We have your back when you need us again!
Everything went wrong totally lied about several charges was not notified the company is a complete sham and fraudulent
Date of experience: May 31, 2024
Reply from PODS Moving & Storage
Hi, Kenneth! We strive to be transparent with our pricing by outlining all charges in your order confirmation. To view that document, please visit MyPODS.com and log in to your account. If you'd like us to help walk you through your order confirmation, please give us a call at (888) 314-5136.
Top service followed by quick, punctual and efficient delivery/pick up..
First time trying it and I will highly recommend PODs..
Date of experience: May 24, 2024
Reply from PODS Moving & Storage
Thanks for the awesome review, Carlo! We work hard to meet expectations such as yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Awful customer service here at the Phoenix office. No one answer the phone, no return calls, can’t understand the recordings.
Date of experience: May 23, 2024
Reply from PODS Moving & Storage
We appreciate you taking the time to share your feedback, Russell. We certainly don’t like to see this. If you’d like to chat, please email socialmedia@pods.com with your customer ID and additional details.
Moved from Phoenix area to N. CA. Experience from booking through delivery and POD pick up was professional and easy. Kept us well informed. Not the cheapest but definitely worth the value provided.
Date of experience: May 23, 2024
Reply from PODS Moving & Storage
Hi, Roger! We’re happy that you're pleased with your service from PODS and look forward to doing business with you in the future. Thanks for the great review.
Excellent, highly-detailed initial quotation. Superb communication throughout the process. Frequent email and text communications throughout. Met every commitment and deadline throughout the process. Always available if I had questions or issues. This was my first experience using a PODS-type move -- it was vastly superior to all my previous "conventional mover" type experiences. Great job, PODS!!
Date of experience: May 17, 2024
Reply from PODS Moving & Storage
We just love working with customers like you, Steven! Thank you so much for the great feedback and super review.
Not sure why I’m being charged for 30 days of storage when I only had the pod for 3 days. Your operation is misleading. This was a local move. 40 miles down the road. $900.
Date of experience: May 20, 2024
Reply from PODS Moving & Storage
Hi, Chloe! We strive to be transparent with our pricing by outlining all charges in your order confirmation. To view that document, please visit MyPODS.com and log in to your account. If you'd like us to help walk you through your order confirmation, please give us a call at (888) 314-5136.
Interaction with Customer Service online was a joke. Only understand most of the representatives and they did not understand what I was trying to ask. Simple questions could not get answered.
Date of experience: May 26, 2024
Reply from PODS Moving & Storage
We appreciate you taking the time to share your feedback, Vinny. We certainly don’t like to see this. If you’d like to chat, please email socialmedia@pods.com with your customer ID and additional details.
Delivery & pick up at both locations were great! Easy & simple for our west coast to east coast locations. Made things so easy for us to move. Highly recommend using a POD. Our experience started with delivery of the POD on April 23, then they picked up POD ON APRIL 30 in Nevada. Delivery of the POD IN Rhode Island on May 20 & the pick up of the POD IS May 21. Well satisfied!
Date of experience: April 23, 2024
Reply from PODS Moving & Storage
We appreciate you taking the time to share your experience and feedback, Rita! There are so many moving parts when it comes to a cross-country move. We're glad we were able to help along the way!
The drop off was top notch. The driver said he always makes sure the customer can open the Pod. Sure enough, the door caught on the plastic foothold for the rowing machine. He worked on it for 5-10 minutes and freed it up!
Date of experience: May 29, 2024
Reply from PODS Moving & Storage
Teamwork makes the dream work! Thanks for the shout-out, William!
Everything went very smoothly considering we had no idea where or even what state we were going to move to when we ordered the PODs.
I did not like that content insurance was not discussed, their website is slow if it works at all, and that your credit card is billed sometimes days before you see an invoice.
Date of experience: May 20, 2024
Reply from PODS Moving & Storage
We appreciate you taking the time to spread the word about your satisfaction with the level of service PODS provided, Davis. Thank you!
Everything was fine, going smoothly, until the delivery of the POD to 2000 Tolman creek rd. The driver/delivery man was very rude, argumental and would not position the POD door facing towards the homes front door. For the money spent on this, his customer service was very unprofessional.
Date of experience: May 21, 2024
Reply from PODS Moving & Storage
Hi, Kelly! We strive to provide the best possible customer care, and if you feel that you have not received that, then we certainly want to look into this further. Can you please send us an email to socialmedia@pods.com with your customer ID so we can get started?
I have been given the wrong information consistently. Communication on all areas of your business need to be improved.
The container that got dropped off had a broken door. I told the driver and he said it wasn't broken. There was a space of 1.5-2 inches open on the right bottom. Flies and ants were in the container before I could even use. It was hard to open and the lock tabs took forever to line up. The door was dented and visibly slanted at the bottom. I got a call that you were picking it up early. It was a different driver, but I could hear the original driver YELLING in the background about me. The new other driver picked up the pod and confirmed that the door was broken. I started receiving emails and texts that my time for pod pick up for the next morning was confirmed. I called to confirm that you already picked up the container 2 hours before. I was on the phone with your rep to find the container and who picked it up. I got charged right away for the new container, which the rep said would just be credited! I just hung up with another rep because there were multiple confusing transactions on my bank account today. There was NO communication to tell me what the charges or deposits were. I have been on the phone with your reps almost the entirety of yesterday and now multiple calls today. I have the new pod being delivered Tuesday. I have a complicated move and it was supposed to be easy to use you. This has literally caused multiple anxiety attacks! This should not be this hard! I pray that Tuesday goes smoothly, as well as the rest of my experience with you.
Date of experience: May 30, 2024
Reply from PODS Moving & Storage
Donna, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email socialmedia@pods.com with your customer ID so we may best assist.
Everyone was professional and very helpful. From ordering the pod and choosing the correct size to delivery, pick up and travel across the country. Jason was very helpful with drop off and making suggestions that helped secure our items and have them travel safely. Communication was constant at every different step of the way. Thank you PODS
Date of experience: May 14, 2024
Reply from PODS Moving & Storage
Hi, Chris! Moving isn't the easiest thing to do, so we're excited to hear we helped make the transition to your new home as simple as possible. Thank you for choosing PODS!
Super convenient! The staff we worked with were all friendly and professional. Help move the pod into a hard location on the property and they didn’t even damage the soft gravel parking pad.
Date of experience: May 10, 2024
Reply from PODS Moving & Storage
Teamwork makes the dream work! Thanks for the shout-out!
