- North America
- Central America
GOLDCAR SPAIN CUSTOMER REVIEWS
- 6.1
- 5.8
- 7.2
- 7.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GOLDCAR SPAIN Car Rental Reviews
Average Rating for Goldcar :
VALENCIA, ES - Reviewed by RICHARD - 22 May 2024
" Hassle free and speedy delivery of car. A positive experience "
" Extremely clean car with a low mileage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANDREJ - 12 May 2024
" No response on my email to your support department regarding GoldCar. "
" I have a complaint regarding GoldCar's service in Palma de Mallorca. I have presented my voucher number 20997263 on Saturday at 23:00 at GoldCar desk and I was informed by the staff (lady) that I had to pay additional taxes and a deposit totaling 314 EUR. Despite showing proof that all fees were already paid on my Autoeurope voucher, I was told these were extra airport taxes, etc. To avoid further dispute as the office was closing and other customers were waiting, I paid the amount. However, upon receiving the written contract, I have noticed that you I was charged an additional 138.69 EUR for vehicle insurance and other taxes that i was not consulted about. This was in addition to the rental that already included "full damage protection" costing approximately 150 EUR, effectively doubling the cost with these "add-ons." It seems that GoldCar employees may have the task of misleading customers to generate extra revenue. I have traveled almost the entire world and switched several car rental companies, and this has never happened to mebefore. I hope that something can be done in this case to demand a refund from GoldCar or to stop these unauthorized business practices! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by PIERANGELO - 21 April 2024
" Normal "
" The price was superior respect the one showed in your site. you must be clearer "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by YAVOR - 03 April 2024
" The car pick-up process desperately needs optimisation!! It is incomprehensible why a pick-up should take 20+ min per customer in the age of digital technologies!! Please note that the problem is definitely NOT with the counter employees - they are polite and efficient, but with the procedure as such!! Why is paperwork not available for filling in online? Why is it not drafted and prepared in advance for expedient review and completion as soon as one arrives at the counter? This is my only real complaint from GoldCar! "
" The car pick-up process desperately needs optimisation!! It is incomprehensible why a pick-up should take 20+ min per customer in the age of digital technologies!! Please note that the problem is definitely NOT with the counter employees - they are polite and efficient, but with the procedure as such!! Why is paperwork not available for filling in online? Why is it not drafted and prepared in advance for expedient review and completion as soon as one arrives at the counter? This is my only real complaint from GoldCar! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by LÁSZLÓ - 27 February 2024
" The booking procedure was OK, but the Goldcar I wouldn1t recommend. "
" There were more damages on the car than on the check list at pick up. The front bumper was broken! Interior upholstery was very dirty. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by SHAOHONG - 01 January 2024
" quick and easy. "
" very quick and easy process to pick up and return the car. Staff didn't try hard to sell extra insurance to me (sometime this happens at other places, which I don't like) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADRID, ES - Reviewed by DANIEL - 30 November 2023
" Please share feedback from other drivers or rating of the rental companies aside the offers you are showing. "
" I used to choose Goldcar in other EU countries, however I had a bad experience in Spain: the car provided was fine in terms of size and rental fee for 5 days. However, when I picked up the car, I observed that it had scratches and many spots where the paint was affected (white spots on the black paint). When I asked about all these small damages, the colleague told me Goldcar application have all of them marked and I shouldn't get worried. I counted about 18-20 spots/areas where the paint was affected and the app on the tablet showed as well many parts of the car body being marked. My fault is that I didn't spend time checking each and every spot against the info on the tablet and didn't do 360degree photos. When I returned the car, it was somebody else who checked the car vs. Goldcar application, saying a scratch out of the 20 can't be found in his app, so he must write down as it's my fault. He told me that the car has many scratches indeed and I was supposed to take many pictures when I picked up the car... The scratch added by the colleague in the app was close to white spot area which was already in the system, so it was difficult to judge if it was really a new damage. Good to mention that in 5days I've done only 600Km and I kept the car only in underground parking (hotel or public)... paying more ~200Euro, just to protect the car! My conclusion is that Goldcar wants to get these damage fees (like 160Euro in my case) to cover all these small spots where paint is affected and soon to repair the car at no additional cost for Goldcar. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 2
BARCELONA, ES - Reviewed by EDITHS - 22 November 2023
" Always good experience with Auto Europe, although this cooperation between you and Golccar does not seem to work. "
" My encounter with Goldcar staff was more than terrible. I booked full coverage at Auto Europe, so Goldcat had to make a reservation of 1500 euro on my credit cards. No problem, I am a very experienced customer of Auto Europe and it always works fine. I am aware the staff of the rental companies do get provincian on extra insurance . On the 11 the november at 15.30 I went to the Gold car desk and the guy refused to accept my credit card because it was named: E.S. Schouten instead of Editha Schouten. He was very rude and did not want to make the reservation on my card. He told me I had to pay 371,79 for insurance, but that would be given back after successful drop off. Well, no return or refund of the insurance money has taken place. I would call this a scam, robbery. I will never ever return to Gold car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADRID, ES - Reviewed by VICTOR - 19 November 2023
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by DROR - 01 October 2023
" Very good experience "
" The only drawback was that the gasoline tank wasn't full "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by ILAN - 25 September 2023
" Gold car in Ibiza is under staffed and cannot meet the number of clients at their counter. "
" Long wait time -1hour for checking. Car was not available - they had no cars; true I appeared at 3.15pm rather than the res time of 4pm. REALLY?! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by FERNANDO - 11 September 2023
" Auto Europe experience was fine! "
" Few personal for the demands taking in consideration this is a service connected with an airport. Significant queues for pick-up and drop-off. Also felt excessive pressure to subscribe an insurance at pick-up, even saying that if car stops working it won't be replaced with a new one, no road assistance service, etc... (these are minimum services). "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ALBERT - 06 September 2023
" Friendly staff! "
" Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by BARBARA - 13 August 2023
" all good with auro europe "
" conditions of insurance were not transparent on website "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by PAUL - 24 July 2023
" Easy xperience "
" Easy experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by THOMAS - 03 July 2023
" Very good experience "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by BRIE - 02 July 2023
" I've had positive experiences with Auto Europe in the past, but after my recent experience with Goldcar I won't use this company again. "
" My experience with Goldcar was terrible. I found the service dishonest and manipulative. I've been waiting for over two months to receive the refund of my security deposit not to mention extra fees that I was charged when I picked up the car. I will never rent from them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by ROBERTO - 25 June 2023
" Bad experience "
" No One to get to the rent Place, no car rented "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by ARNAR GEIR - 30 May 2023
" The car was missing fuel-diesel, I was told I would receive the car with a full tank and was recommended to deliver it back with a full tank which I did. So I guess you owe me the depositum 140 euro wich I would have bein charged for if it was the other way around ? See picture. There was vibration in the front wheel at 100-120 kmh. The back seat was not clean or it was stained (white stripes in the seat) see picture. The car needed adBlue fill when I got it. "
" The car was missing fuel-diesel, I was told I would receive the car with a full tank and was recommended to deliver it back with a full tank which I did. So I guess you owe me the depositum 140 euro wich I would have bein charged for if it was the other way around ? There was vibration in the front wheel at 100-120 kmh. The back seat was not clean or it was stained (white stripes in the seat) The car needed adBlue fill when I got it. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by JAN - 05 May 2023
" n/a "
" After several rentals with Goldcar in Faro, this time in Alicante the experience was very dissapointing to say the least. First, we did not get the car we booked & paid for 4 months earlier ! The counter staff was quite arrogant and in the end we were given smaller car with very high mileage ! (Fiat Tipo is definitely not the same category as Citroen Berlingo). Afterwards in the parking lot we saw several same-class vehicles we asked for but were refused ! In addition there was apre-existing damage not registered in the car's records which we had to ask to be added before driving away. I will think again before using Goldcar on our next trip. Suggestion for improvement: Get the exact car reserved at a small extra fee at the time of booking.. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by THOMAS - 02 May 2023
" AutoEurope is great - this rental car company is exceptionally bad. "
" They take a large deposit for petrol - much more than the cost - and when the car is returned full they do not refund the deposit, or at leat not yet, nor have they provided an invoice. When requesting an invoice from their website it says no invoice exists. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SEVILLA, ES - Reviewed by ALFRED - 30 April 2023
" When we purchase your insurance every car rental would insists that the purchase we did was not good enough. "
" Dear Sirs, On the 19 February 2023 I rented a car with Auto Europe online being the sub agent of GoldCar for a holiday in Sevilla, Spain from the 16 to the 27 April, 2023. The total price with AutoEurope Euro 398.45 which covered the Rental, includes Collision Damage coverage and Theft Protection for the vehicle. Rental limits potential vehicle damage or loss liability consisted of an excess of approx Euro 1,100.00. When on the 16 April 2023, I went to pick up the car from GoldCar Sevilla Airport, the salesperson insisted to pay their insurance. Initially I refused, and explained to the salesperson in question that I was already fully insured by AutoEurope against the payment I mentioned in the first paragraph that is 398.45. The Salesperson looking unconvinced tried to pass the deposit payment of Euro 145 as deposit for car and fuel. After the first attempt to pass the card for payment of the said deposit, the salesperson stated that the Visa card was not functioning. She later insisted that I ought to take her company's insurance and that if I wont take the insurance I would not be covered by the company should any accident or loss happens. I felt I had no other option than to pay for another insurance with GoldCar Euro 238.08. Amazingly enough payment had gone through now that the Salesperson was satisfied with what she was after! Since I feel that I was under pressure to take this unnecessary extra Insurance (otherwise I would have ruined mine and my family's holiday), I am requesting the reimbursement of the said money that is 239.08 I paid for no valid reason. The Car was already insured! While thanking you in anticipation, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by JAN CHRISTIAAN - 25 April 2023
" The price is good, but the service could be improved. "
" The man that served us at the counter was not very friendly and the car was almost not to find as it was parked outside in the dark and not in the parking garage. the car also smelded of tobaco smoke. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by LUBOMIR - 18 April 2023
" Good ecperience "
" Good overall experience, I did not get the car I ordered, but same class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADRID, ES - Reviewed by PAVLOS - 08 March 2023
" My experience with this particular office and the staff that served me was truly tragic, the worst I have ever had in the tens of years that I have been renting cars even from the same company that until today I had no complaints and rated them positively. My driver's license and money were stolen a few days before I arrived in Madrid and at the counter to pick up the car. I understand that they could not complete a rental without the license even when I showed them that I had already reissued it and had it in photocopy and digital form in my wallet. I simply asked that they add a driver with a charge since my group had a license and they not only showed no interest but instead mocked me that time is money and that I had to make a reservation from the beginning and while many times they had added a driver in the past with the corresponding reasonable burden that I accepted. They told me they didn't have a car and the booking would be almost 500% increase from the original price. Of course, if I had a license and asked for an additional driver, they would obviously add him and accept the additional fee! They let me pay a reservation for services I didn't receive and showed absolutely no understanding to just charge me the extra driver and pay at that time. Totally unprofessional behavior!!! I will also share this reference with autoeurope.eu so that he can deal with the matter and not accept this practice of the specific office of the company. "
" My experience with this particular office and the staff that served me was truly tragic, the worst I have ever had in the tens of years that I have been renting cars even from the same company that until today I had no complaints and rated them positively. My driver's license and money were stolen a few days before I arrived in Madrid and at the counter to pick up the car. I understand that they could not complete a rental without the license even when I showed them that I had already reissued it and had it in photocopy and digital form in my wallet. I simply asked that they add a driver with a charge since my group had a license and they not only showed no interest but instead mocked me that time is money and that I had to make a reservation from the beginning and while many times they had added a driver in the past with the corresponding reasonable burden that I accepted. They told me they didn't have a car and the booking would be almost 500% increase from the original price. Of course, if I had a license and asked for an additional driver, they would obviously add him and accept the additional fee! They let me pay a reservation for services I didn't receive and showed absolutely no understanding to just charge me the extra driver and pay at that time. Totally unprofessional behavior!!! I will also share this reference with autoeurope.eu so that he can deal with the matter and not accept this practice of the specific office of the company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by KSENJA - 20 February 2023
" Auto Europe only trust to their partner Goldcar and not to a costumer! "
" The worst car rental ever. I could not take over the car. Extortionate insurance prices or extremely high deposit. Aditionally they do not take Revolut card wich is also debit card! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by FIONA - 27 January 2023
" Good price and easy to book "
" All fine except we arrived half an hour early for rental and were told we'd have to take their extra insurance to get the car ahead of time. So we just waited. Not a big problem but flight times not always accurate so a little flexibility is needed. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by MARGARET - 24 January 2023
" Efficient, professional, and easy. "
" Good experience, apart from having to exchange the car in the middle of our stay as it was due back in for " buy back". "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by LADISLAV - 07 January 2023
" Easy booking, very competitive price. I have been booking through them for years..... "
" Quick check in, slower check out but very friendly and efficient staff for both "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by TANJA - 29 November 2022
" Overall worth the money and recommended for a short trip "
" Cheap and you pay what you get for "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MADRID, ES - Reviewed by GÜNTHER - 11 November 2022
" Great prices, great customer support. "
" Only if price is only criteria, otherwise cars not great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MICHAL - 08 November 2022
" Everything was as expected perfect! "
" Everything was as expected perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SERGE - 20 September 2022
" Auto Europe is good. I rented a lot. But Goldar is really a bad choice! "
" At the counter I had to pay a deposit of 1500+ euro. They did not accept my Amex card... My other credit cards have a limit of 1250 euro.... They would not do it in 2 times, nor accept a card of my husband. I had to pay 150 euro extra and then the would not ask a deposit.... TOTAL SCAM goldcar!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SEVILLA, ES - Reviewed by MIKAEL OLIVIER - 13 September 2022
" vos prix varient tres souvent et leur montant aussi!!!! "
" des professionnels efficace et rapide. Pas de mauvaise surprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEVILLA, ES - Reviewed by MAURICIO - 26 May 2022
" We hope you help us with goldcar and definitely will use auto europe again. Thanks. "
" At the moment we picked up the car we requested to change the driver and goldcar was not supportive, neither being flexible offering options to solve the issue we were facing, that's why I will not use them again. Also we had to paid addituonal fees. We are still waiting for the refund of €146 in regards of the gasoline. I will appreciate your support to make sure goldcar does refund it. Thanks. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by LUIS MIGUEL - 22 May 2022
" NOTHING TO REPORT, "
" I did my reservation 8 days in advance, at 07:00 Am goldcar T4 desk informed i had no vehicle, and instead of make an upgrade he tried to downgrade my reservation for a lowest rate (MINI) with no refund possible. The employee had a very rude behavior and send me to T1 to get an alternative car. My contract mentioned the 9 EUR / day for travel to portugal, the desk wanted to charge me for 90 EUR. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by TARVO - 08 March 2022
" 10 points! "
" There were too many scratches on the car's body, and some of those were not marked on the schema in agreement. It took some extra time to examine all these scratches and to measure scratches lengths and to mark missing ones to the schema. It was not too frustrating and the Coldcar official was kind and cooperative, but I still prefer to get car in bit better condition. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
IBIZA, ES - Reviewed by FRANCOIS - 25 February 2022
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GABOR - 07 January 2022
" There was no information on additional costs. "
" I paid 35 EUR at the reservation. When I got the car Goldcar closed 215 EUR on my card, and Igot back 120 EUR , because I gave back the car with full tank. What about the 95 EUR difference? "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by AUGUSTO LUIS - 25 December 2021
" Unfriendly counter staff and I got a rather old car. "
" Below average. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
IBIZA, ES - Reviewed by MEHMET - 18 October 2021
" Good experience "
" 1. I wanted to change my drop off time from 10.00am to 20.00 (still within the same day as I picked up at 22.30) but this was not possible and had to pay 63 Euro extra (40€ fee and 1 day extra rental) 2. The car under >10 scratched and had to examine myself to come up up with over 10 identified places on the car that had some damage. If I would have trusted the paper of the condition of the car I would have been very wrongly misguided "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by ALEKSANDAR - 30 July 2021
" Everything was very smooth, from the moment I have placed the order and this is why I will continue using autoeurope as a rental service provider. "
" Very satisfied with their efficiency both during take over and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALEXANDER - 14 September 2018
" Definitely will book again "
" Super smooth pick up and easy return.excellent new car , great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ALAIN - 13 September 2018
" I used to book a car via auto europ, no problem so far. "
" hello, the vehicle was fine (some scratches which are noted on the check out form ) and we had no problem with it. however, nobody came To check the state or the car on the check in, therefore I have no confirmation from Goldcar of the good state of the vehicle, they said only throw the keys in the mailbox. As I have an all cover insurance with my Platinium Master card , I don't subscribe the Goldcar insurance. Now i'm waiting for the refund of my deposit (1013 EUR +tva). I thought Goldcar has to fill correctly the check in form with the customer on the return of the car. Regards "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANDRE - 12 September 2018
" In the past I have always been very positive about Auto Europe, I have used you a lot and have recommended you. However this latest experience and specifically your ability to answer the phone in a "crisis" does make me reconsider this. "
" I am a frequent customer of Auto Europe's and Goldcar (in Palma). My flight into Palma was delayed by 30 hours (with 2 children under the age of 4). I could not easily reach Auto Europe on the phone despite spending hours waiting. I reached Goldcar and was told they could only hold the car for 6 hours. A family member of mine who arrived in Palma before me also spoke to them in person. When I arrived to collect the vehicle they said (the representative at the counter was called Robert) that while they had the same vehicle available and could honour the booking in theory they needed me to pay for "something extra things" in order to justify my delay. Specifically they wanted me to pay an extra EUR 230 in order to reduce my excess. I said I was not interested in reducing my excess. I was then told that they would honour the contract if I paid an extra EUR 150 for an upgrade. The proposed vehicle was smaller than the one I rented and in any event I was not interested in an upgrade. I said that they could either honour the contract or I would call Auto Europe and cancel/look for alternatives. Goldcar said that was fine they did not care. I finally reached Auto Europe on the phone and you found an alternative for me with RecordGo at the same price as my original contract. The person I was speaking to asked to speak to the representative at Goldcar to make sure "the cancellation went though faster". I handed the phone to the person who I had been speaking to, he was very surprised and I think he thought I was bluffing. He spoke to you and then instead of handing back the phone he hung it up so that I could not continue the call with you. At this point after all that had happened I lost my temper with the representative and a manager came over to assist. When I explained what had happened she said that this should never have happened and that they would honour the contract. She then instructed another representative to finalise the contract with me. I finalised the contract after explicitly declining any of the usual Goldcar attempts to up sell me on extras (and after Robert warned the new representative that she should not try anything along such lines given what had just happened). I ended up renting the car and also called Auto Europe to make sure that the contract with RecordGo had not gone thought. I checked my bank statement today and see that there is an approx. EUR 100 gap between my deposit and the credit I received back from Goldcar after I returned the car on time, with a full tank and without any damages. I have contacted Auto Europe today to enquire about this and am waiting for you to get back to me. After what had happened to me with my flight and the 30 hour delay (the specific incident was actually reported in European media) to be tortured by Goldcar in this way was totally unacceptable. I have used them a lot in the past and I know they push very hard to up sell unnecessary extras but in this case to say "we will only honour the contract if you pay us an extra EUR 230, later reduced to EUR 150, for extras is criminal and inhuman in my view. I am hoping that the EUR 100 will be refunded promptly and I have contacted Auto Europe in this regard. I will not be using Goldcar again and am also very disappointed by Auto Europe's ability to answer the phone during the course of my delay (I spend literally hours waiting and sometimes the phone just went dead since your service does not allow waiting beyond a certain time), in the past you have always been very responsive. Kind regards Andre "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by NERIJUS - 11 September 2018
" Very bad because Goldcar has stolen my money without asking me. "
" I have purchased super cover insurance from your company. When arrived at their office they cheated on me, they did not ask me whenever I want to purchase additional insurance or any other extra services, instead, they put many extras along with expensive insurance and gave me to sign electronically without me seeing what I am signing for and hidden all these fees under deposit payment. This way I lost over 400 euros. I want you to fight with them about this situation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PALMA DE MALLORCA, ES - Reviewed by JAN - 10 September 2018
" I would definitely not recommend Goldcar. The reason is staff. A young man who spoke with us 28.8. at about 18:00 at a Palma airport office, he did not explain anything. Without the word, the explanation made us insure for 300 euros per week, even though he clearly saw in our reservation that we had already paid one insurance via autoeurope. Finally we paid: a car rental for a week of about 60 Eur, SUPER insurance at autoeurope about 40 Eur, covert insurance at a branch at the airport: incredible 300 Eur. Never more Goldcar! "
" I would definitely not recommend Goldcar. The reason is staff. A young man who spoke with us 28.8. at about 18:00 at a Palma airport office, he did not explain anything. Without the word, the explanation made us insure for 300 euros per week, even though he clearly saw in our reservation that we had already paid one insurance via autoeurope. Finally we paid: a car rental for a week of about 60 Eur, SUPER insurance at autoeurope about 40 Eur, covert insurance at a branch at the airport: incredible 300 Eur. Never more Goldcar! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
IBIZA, ES - Reviewed by SABKO - 24 August 2018
" AutoEurope was great so far - but I hope that they can also provide complete service to me and help me resolve my issue with GoldCar "
" We booked Goldcar services in Ibiza in August 2018. We arrived at 10:30 PM at the counter. The lady there was impolite and rash, speaking bad to no English and gesticulating as if she was going to manhandle me. I felt like she was reprimanding me for not paying the 1200 Euros and getting out of her sight. Meanwhile, she was also Watsapping while preparing the contract details. That was occasionally interrupted by her persistent and insistent encouragement for me to buy insurance. "Have you ever been to Ibiza?!" she would ask. "No? Ooooooo, then you are in so much trouble, young man, so much cost". Then she would go on telling me how another client just finished one hour conversation with her insurer in Britain for a couple hundred pounds of charges. But anyway, after repetitively and politely refusing the extra insurance, by the time we finished with the paperwork, it was already 23:10 and she charged me a late fee. My objections did not help. Next, she told me to sign a blank damage indication report and then to go find the car at the parking myself, look for damages, mark them on the template provided and get back to the counter, where, if there is anyone left by the time, they will collect the template and update it. Red lights flashing in my head, this time I was adamant that no way I am going to sign that blank report and then pray the car indeed is undamaged. Guess my face looked almost as angry as hers by that time, because she yielded this time and said okay go find the car, mark what you want, and come back for me to sign the template. Okay, finding the car was a small challenge, since the rentals parking is at least 10 minutes walk from the arrivals. Then the car itself had 9 damage marks, basically all side panels and bumpers were scratched. And this on a presumably "undamaged" vehicle?! Very angry, I went back and signed off everything with her, again fending off multiple (far from polite) encouragements to buy extra insurance. So, off we go. Car itself was fine, must admit it was a relatively new Citroen C3 Cactus that they gave us for the price of the cheaper car we had originally booked (on premises it wasn't actually available). But, with all damages on the car, I kept on thinking of the moment when I will return the car and the arguments I am gonna have with the agent then. So so much for a worry-free and pleasurable rental experience altogether already. Comes the last day, I go to refuel the car and guess what - the "full tank" trigger of the car (you know, the switch that kills the fueling stream when the tank appears full) is broken - so when I start refueling, it throws the trigger back as if the tank is full (when in fact it is half empty). Fine, I found a way to go around that and filled the car with as much as I thought would be enough to fill it and in the same time safe from overflowing. The fuel gauge showed full tank, perhaps slightly less than full. So I go a second time and fill another 4 liters of fuel, just in case, and I swear I could almost see the fuel popping out of the tank in my handle already. Next, I go to the return location, the guy comes, checks the car with half effort, switches ignition on to check fuel and mileage, and writes a big OKAY on the damage report and gives it to me. I ask - wait, is that all, no protocol? "Yeah, that is all" he said. I double check - are you sure you've marked that there is no damage and no fuel charge? "Yes, all is correct". Okay, I tell myself... Buuut, on the next day guess what - I got a "no reply" email from Goldcar telling me that they have charged me with 60 euros for fuel. And the contact forms are impossible to use without some obscure client code, so no way to contact them. Phone line is busy all the time and I am told to wait, while accumulating phone charges, too. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by KINGA - 22 July 2018
" I have no experience about it. "
" That was our first impression in Tenerife, and I'm really sad about that.. That was a long-awaited trip, but on the first day I was so angry, I couldn't enjoy it. We payed 110 euros at home, and we thought that's all. The guy at the gold car said: we have to pay + 135 euros. I asked: why? He said: this is just insurance. I said: that was NOT on your page, I didn't know it. Finally I said ok, I pay it. After that, a had to pay 60 euros extra insurance and we get it back, if it will be everything ok wit the car + 135 euros insurence + 50 euros for the full tank. That was hilarious. Really really bad memory. We came back almost 1 week ago, and we didn't get back the 60 euros yet, but if they won't, I'll call my lawyer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7