Clay's Resort Jellystone Park
Clay's Resort Jellystone Park
3.5
About
Your go-to destination in Northeast Ohio for summer fun! Splash around our 10-acre swimming lake, climb and jump around our inflatables, soar down the dualing ziplines, zoom down our water slides and so much more! Come for the day with a water park pass, or make a week out of it at one of our RV sites or cabins! Plus, Clay's Resort Jellystone Park™ can host your next event! With pavilions, full-service catering, and entertainment available, our team is ready to make your next event a success!
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
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3.5
134 reviews
Excellent
39
Very good
31
Average
19
Poor
15
Terrible
30
Maggie C
1 contribution
Aug 2020
This is our first time here and they wouldn't give us a rain date or a refund after we spent $77 there. We pulled up and not only 5 minutes in they call a safety break. With in those 5 minutes we had went on the slide one time. During the safety break we went canoeing for 10 minutes then they call a "thunder break" this lasted about over an hour we waited, then the people next to us said they got rain date tickets. We went up to the welcome gate and asked theses 2 employees can we get rain date tickets or a refund since we were there for 15 minutes. They were being rude saying "oh we cant do that they came in a little later than u did and still had their clothes on." Then we asked can we speak to the manager. They called her and told us that she wasn't there and that we can wait it out more. We spoke with the security guard which told us to go to the corporate building and when we got there we dealt with two overnight camper employees that basically couldn't help us and gave us the manager Joe's Number. Joe wasn't answering her phone when we called multiple times. Then I went to the lifeguard stand told them the situation and asked can Joe call us. Apparently Joe was in the back helping a camper. The girls at the front gate lied to us.Then finally we get to speak with Joe after an hour trying to reach her, she was rude and didn't want to give us a refund nor rain check tickets. We explained to her that before we came we spoke with one of the employees on their face book page and they told us it was all go to go. We had also checked the weather too and it said it was going to rain later in the day not that exact moment. She continued being disrespectful and wouldn't help me as a customer. I basically wasted $77 on one time down the slide and 10 minute canoe coming to Clay's Park. When it could've been more beneficial to me since I'm a single mother withe 2 children. Another thing is nobody had masks on and the rules the say they have aren't in forced due to COVID- 19. This place is unsafe and the employees (including manager) was disrespectful. WOULDN'T RECOMMEND!!!!!!!!!!
Written August 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear 572maggiec,
Thank you for your feedback. When storms are in the area, we must do what we can to keep our patrons and staff safe. We close our beach and make everyone exit the water when lightning is seen or thunder is heard and keep the beach closed for 30 minutes after the last thunder is heard. Our policy is to reopen the beach even if it is raining just as long as the storm threat has passed. Clay's Park has a no rain check or refund policy. On the weekend we experienced a couple of hours of stormy weather, but the beach reopened at 3 pm and remained open until 7 pm. A few guests were offered passes to come back because the Welcome Center did not get the message soon enough that the beach had been closed and sold them passes. These folks could have made the decision not to pay and enter had they known. I am sorry if you feel that our staff was rude or disrespectful to you, but they were only trying to explain our policies to you.
As far as masks, our staff in Concessions and Sunshine Shop wear masks as required, as are customers who enter these areas. Lifeguards are exempt from wearing masks when on duty, as are Security staff. Customers are not required to wear a mask while swimming or standing in line as long as six-foot social distancing is in place.
Written September 3, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ashleigh S
Akron, OH1 contribution
Jul 2020 • Family
Being our first time to Clay's, the staff seemed next to careless. Checking in will take atleast 15 min and thats it its not a weekend. Less than helpful or courteous. I hate to say "don't worry we won't be back" but I truly feel the people at this establishment would be glad. This is more of a regulars/permanent site type of campground. They had half the inflatables that were pictured, I understand that COVID was going on but I checked the facebook page and website everyday up to the day we left with no notifications. The food is great and prices are awesome. Hope you don't need a golf cart, esp a 6 person one, and if so it better be reserved, rental pricing is pretty pricey . We were so excited to spend time with our kids here and sure we had fun. But we felt very unwelcome.
Written July 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ars1300
Canton, OH740 contributions
Aug 2023 • Couples
There was a chance of rain we still arrived early around 2:30 with concert to begin at 4:00pm. There is no cell service here at all. And limited restrooms near parking. With rain and lightning continue sitting in vehicle till 6pm with more delays. It was not raining for an hour and half which was wasted and then began again. Disappointing we end up just leaving with lack of information and continued lightning. At 7:49pm receive an email the 1st act will not go on with condensed schedule starting almost 4hours late. Won’t be doing this ever again as there are “no refunds” and there is no covered areas here. Complete waste of money and did not get to see any acts.
Written August 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We're really sorry to hear about this! We apologize your concert experience wasn't up to standards. While we do host the Neon Nights event, we are not responsible for any of the planning, marketing, or messaging tied to it. We are simply the host venue. We are, however, responsible for the many attractions and activities available at our park, and we do hope you're willing to visit our park on a different weekend to enjoy all that we have to offer!
Written August 16, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jkzoo
Mansfield, OH873 contributions
Sep 2021
Every year we go to this we are amazed at how much smaller it has become. This year the entire "Tomorrow" field was closed down and many of the other areas were nearly empty compared to what they used to be. This used to be the gold standard of these types of festivals but now it needs to just go away. It's sad.
Written October 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback. We'll be sure to pass it along to the organizers of the event.
Written October 11, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Susan H
Wheeling, WV1 contribution
Jun 2020 • Family
We just returned from a 4 day weekend. Everything about this place was wonderful. Facilities were clean, lifeguards were plentiful, locals were kind. All activities were included with camping costs, our boys loved the water park and paddle boarding. We had pizza from JohnO’s, ice cream and drinks from the beach. We played Family Bingo and attended the drive in movie. Social distancing was present between unrelated groups. Our boys rode bikes and we took the dog for many walks, I can’t say enough about the park upkeep. The spots were spacious with lush grass (although overdue for a quick mow). Hope to make a return trip next year!
Written June 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear susanhS8284WO,
Thank you so much for your wonderful review of Clay's Park Resort. We are happy that you and your family enjoyed your stay with us especially during this time of a pandemic. We appreciate your comments and hope that we were able to provide some relief from all of the restrictions that COVID-19 has imposed on us all. We look forward to your return trip next year!
Written September 3, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Navigate828556
1 contribution
Aug 2023 • Family
If it was not for ADA discrimination I would be giving Clay's resort 5 stars. I know they are going to respond to this review and deflect blame to the Neon Nights promoter and my response to that is: do better. It is their property and there should be an agreement and plan in place.
Our family stayed here for 7 nights and part of the stay included the Neon Nights festival. If you are not familiar with the property, the camping location to the concert location is 3/4 mile one way. There is what I refer to as the 1st gate to separate regular campers from the event campers and then gate 2 which is entrance to the concert area.
We have a disabled person in our party. We had to take this person from our campground to the 1st gate on our golf cart which was not allowed in past the 1st gate. Then pay a "donation" for a golf cart taxi to ride the rest of the way to gate 2. Finally walking about 100 yards with a walker to be able to see the concert.
These "taxi's" were few and far between. When we were leaving the concert Saturday night, security would not let the taxi through the 1st gate to take our family member all the way back to our camper and then this disabled family member had to stand there and wait quite a while for us to walk all the way back to get the golf cart and pick her up. This caused tremendous stress and hardship on this family member which could have all been avoided with a proper ADA shuttle in place or by allowing the golf carts past the 1st gate and allowed to park where the event campers are.
Our family stayed here for 7 nights and part of the stay included the Neon Nights festival. If you are not familiar with the property, the camping location to the concert location is 3/4 mile one way. There is what I refer to as the 1st gate to separate regular campers from the event campers and then gate 2 which is entrance to the concert area.
We have a disabled person in our party. We had to take this person from our campground to the 1st gate on our golf cart which was not allowed in past the 1st gate. Then pay a "donation" for a golf cart taxi to ride the rest of the way to gate 2. Finally walking about 100 yards with a walker to be able to see the concert.
These "taxi's" were few and far between. When we were leaving the concert Saturday night, security would not let the taxi through the 1st gate to take our family member all the way back to our camper and then this disabled family member had to stand there and wait quite a while for us to walk all the way back to get the golf cart and pick her up. This caused tremendous stress and hardship on this family member which could have all been avoided with a proper ADA shuttle in place or by allowing the golf carts past the 1st gate and allowed to park where the event campers are.
Written August 16, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We do apologize that your stay did not meet expectations. While we do not allow golf carts past a certain point during our music festivals, this is due to safety concerns as we have festival camping happening in the area as well as the majority of our attractions so these areas are all very busy during these weekends, and guest safety is our #1 priority. That being said, there is handicap parking available at the festival entrance for commuters. If you choose to visit us again for one of our country festivals we strongly recommend this option.
The Taxi's are run by a local charity (3rd party) and all proceeds go to benefit that charity in our local community.
Written August 25, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chris F
1 contribution
Jun 2019 • Friends
Everything is overpriced.. every little thing is a charge and the park is a joke.. it's not run by people who care about the park.. its ran by lawyers trying to squeeze every cent they can out of patrons.. we used to come all the time but this place isn't worth it anymore...
Written February 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mike1mike2
Chagrin Falls, OH31 contributions
Jul 2011 • Couples
Family reunion ruined! We reserved sites for 10 travel trailers, 5 months in advance, not one was in same area. We explained that we booked way in advance, they assured us we would be together. We complained, they told us to leave if we did not like it and would not refund our deposits. The site was a death trap, 4 legs coming down the water sprayed electrical hook up. 7 wires per breaker lead. Water? Not enough pressure to brush your teeth, forget about doing dishes. Went swimming and cut my foot. The 16 year old life guard was told by her supervisor not to use too many butterfly wound closures because they were expensive. I got to cut one in half. She closed the wound full of sand. They did not even want to see the jagged concrete where I cut myself. Band aids are cheaper than concrete repair. The pool has a nice array of floating band aids and oil slicks, watch out for pink eye. Overall, nice concept but the owners are not running a resort. They are more interested in filling their pockets with your money. Stay away from Clay's park. We camped here in a Travel Trailer.
Written July 23, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BigRed6
Windermere, FL5 contributions
The 30 amp did not work on our spot. We requested to move, told no other spots available. From Friday until Sunday night when the electrician finally came to our spot we spoke with 8 people on your staff, 2 managers and 2 maintenance people. We were told repeatedly that someone would come and fix the 30 amp fuse, no one came. We were told to wait at our site, we did and no one showed. We wasted three days waiting at our site for the 30 amp to be fixed. We only had 110 and could not run anything in the RV but the refrigerator. We also asked someone to clean our spot and no one came, it was unkept, dirty and not maintained. Also Saturday night security did nothing about a group of people yelling, screaming and drinking until 4a. No one answers the office phone and communication was lacking. We were very disappointed!
****Also note after the electrician came Sunday night, he advised that NO ONE told him to come, but everyone we spoke to stated that they did speak with him and he was useless! In addition the electrician stated that the communication was horrible at Clays Park. Even the seasonal people came over to our site because they heard of all the problems we were having and they stated that the park is going down hill and the staff was cut and no one cares.
The website photos are outdated, they do not depict the current condition of the campground. It is old, falling apart and the people are not very friendly. There are a lot of young teens running around, driving golf carts illegally and the police do nothing. We do not recommend this campground!
****Also note after the electrician came Sunday night, he advised that NO ONE told him to come, but everyone we spoke to stated that they did speak with him and he was useless! In addition the electrician stated that the communication was horrible at Clays Park. Even the seasonal people came over to our site because they heard of all the problems we were having and they stated that the park is going down hill and the staff was cut and no one cares.
The website photos are outdated, they do not depict the current condition of the campground. It is old, falling apart and the people are not very friendly. There are a lot of young teens running around, driving golf carts illegally and the police do nothing. We do not recommend this campground!
Written May 29, 2007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ohio_Camper1
Ohio1 contribution
If your idea of fun is paying a high price for something sub-standard, this this is the place for you.
The park has alot of potential, but the management is more concerned about getting your money than making sure that you get what you are paying for.
The entire park is suffering from years of not having the proper upkeep.
The staff and management are apathetic to any concerns a camper may have, legitimate or not.
The park has alot of potential, but the management is more concerned about getting your money than making sure that you get what you are paying for.
The entire park is suffering from years of not having the proper upkeep.
The staff and management are apathetic to any concerns a camper may have, legitimate or not.
Written August 27, 2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Does the park have grills that can be used for visitors with just day passes or do you have to rent a pavilion
Morgan P
New Castle, PA
How much is the wifi at Clays per day?
Director of Marketing
North Lawrence, OH
Thank you for your question about our WiFi. The cost is approximately $1 per day.
Is there tent camping and how much per night
Director of Marketing
North Lawrence, OH
Yes, we have primitive camping. Please feel free to call our reservation desk at 330.854.6691 for more info and availability. Thanks!
Marcia D
Steubenville, OH
Pet friendly?
Jeannine N
Medina, OH8 contributions
Yes, but not at the waterpark.
ejimenez8279
Lorain, OH
How much are bike rentals is there any type of restaurants near or stores like Walmart are u aloud to bring projectors to watch a kid appropriate movie outside
Director of Marketing
North Lawrence, OH
We have golf carts for rent but not bicycles. We have a nice restaurant in the campground called John O's. It offers a great menu and includes a full-service bar. We are about 10 minutes away from Walmart, but we also have a Country Store in the center of the campground that carries many items you may need for your camping trip. You never need to leave the campground! You may also bring a projector to watch a child-appropriate movie as long as you do not disturb your neighbors...especially after 11 pm quiet time.
ejimenez8279
Lorain, OH
Is there an area to fish we own fishing poles can we bring them is there wifi the cabin with its own bathroom is a stand up shower n what size sheets will fit bunk beds n other bed is there a curfew n what time does water park close n do we supply our own toilet paper as well
Director of Marketing
North Lawrence, OH
Yes, we have a stocked fishing lake. Please bring your poles and tackle. Our Country Store sells bait. There is wifi with the deluxe cabins. Deluxe Cabins have bathrooms, showers and kitchens. Our primitive cabins do not. They are in close proximity to a shower house, though. You will need to bring bedding to fit a regular size and twin sized beds. Quiet time is from 11pm - 8am. Water park is open until 8pm Fri, Sat, and Sun. Toilet paper is included with our Deluxe Cabins, as well.
ejimenez8279
Lorain, OH
What about outside outlets so I can bring my own bug zapper
Director of Marketing
North Lawrence, OH
All of our rental units have electrical outlets. You may need an extension cord, though, to run the electric outside the cabin.
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