About Face Review for June 2024 | Best Mystery Shopping Companies

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About Face Review

Tuesday, June 11th

2024 Mystery Shopping Company Reviews

Top Consumer Reviews Best-In-Class Blue Ribbon Award About Face Review 5 Star Rating

About Face

5 Star Rating
  • Over 200,000 mystery shoppers and panelists
  • Jobs available for both mystery shopping and shop editing/scheduling
  • Payment made via PayPal 30-45 days after shop is submitted
  • "A+" rated and accredited by the BBB
  • In business for over 20 years
Top Consumer Reviews Best-In-Class Blue Ribbon Award

AboutFace is proud of its 20-plus years as a female-led mystery shopping company. Some of the brands you may encounter as you mystery shop with AboutFace include Bass Pro Shops, Centex Homes, and Shiseido.

Mystery shopping and more

A really good reason to choose AboutFace is the fact that they offer multiple ways to participate. Not only can you be a mystery shopper here, but you can consider opportunities as a field researcher, survey panelist, product demonstrator or focus group participant - or apply to work with mystery shoppers as an editor or scheduler.

Check out social media for current jobs

AboutFace does a terrific job of keeping their social media channels active. In fact, their Facebook page is one of the best ways to see what kinds of jobs they're currently assigning, even before you jump on board as a secret shopper. During this review, some of the opportunities included hotel audits, pest control, even court-ordered drug test scenarios.

Lots of info before you sign up

Another great pre-application resource is AboutFace's FAQ section. Want to know how much you can expect to make, how you're paid (psst... it's via PayPal within 30-45 days after you've completed a shop), or how many mystery shops might be available? You guessed it: just read up on the FAQ.

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Simple online application

Ready to apply? You'll enter your name, birthdate, address, phone number and email to create an account. Next, read through AboutFace's contractor agreement and sign it digitally. Once you've confirmed your account through the verification email you'll receive, you're good to go.

Mystery shopping jobs

Some of the mystery shopping opportunities offered by About Face include Women's Lifestyle (Beauty, Health, Goods, Services), Retail (Boutique, Big Box, Grocery), Trades (Home Improvement, Commercial), Oil/Gas/Convenience, Technology, Education, Automotive (Dealers, Service), Real Estate, Health/Pharma, Food & Beverage, Transportation, Telecom, Residential (Home Services/Electronics), and Luxury (Goods, Services, Retail).

High praise from mystery shoppers

Whether you choose to be a mystery shopper, evaluator, or editor, you can expect a professional, reliable experience with AboutFace. We really respect their transparency: on some reviews when shoppers left complaints about late payments, AboutFace reps responded apologetically and took responsibility for the delay. Those kinds of complaints are few and far between, though: most of this company's contractors - including those who have been part of the team for years - say that this is the best choice out there, with ample support, generous payments, and easy scheduling.

#1 among mystery shopping companies

We agree. The best mystery shopping companies make it super-clear what you can expect before you sign up, make it easy to apply, and even easier to find assignments and (most importantly) get paid. AboutFace has a top-notch reputation in all of those regards, and we're pleased to give them yet another first-place finish among today's most popular mystery shopping services. There's nothing saying you can't sign up for all of the top companies in our review, but we definitely recommend starting with AboutFace.

Where Should You Sign Up as a Mystery Shopper?

In today's economy, everyone's got a side hustle, from making crafts to sell on Etsy to delivering people's takeout meals. What if you could get paid to eat at your favorite restaurant, get your oil changed, or scope out the newest coffee shop in town? That's what hundreds of thousands of mystery shoppers have been doing - for decades.

This is no "here today, gone tomorrow" gig: companies have relied on the intel gathered by mystery shoppers to get first-hand perspective on their signage, customer service experience, product quality and more. What does it take to be a "secret shopper" ? Attention to detail is crucial: some evaluations may have just a few aspects to track (like cleanliness of an entryway and a particular ad's signage), but others require more.

The Best Mystery Shopping Companies Compare Mystery Shopping Companies Compare Mystery Shopping Company Reviews What are the best Mystery Shopping Companies Best Mystery Shopping Company Reviews

Mystery Shopping Company FAQ

Mystery shopping, sometimes referred to as "secret shopping" , is the way that many businesses get information about how their stores, offices or locations are doing with respect to customer service. Are the employees friendly? Are the proper signs displayed for a holiday promotion? Companies contract with mystery shopping providers that send in "secret shoppers" , who pretend to be there as a regular customer but are actually taking notes on their experience. Does that sound like fun? It is!
There's really no limit to the types of "mystery shops" you might have the chance to complete. You could visit a restaurant and place a specific order, go to a movie theater and see how clean the restrooms are, or even ship a package at the post office. Some mystery shops require you to buy a product and return it later, to evaluate how well the employee handles the transaction on both ends.
You'll get a lengthy series of instructions for each mystery shop assigned to you. In order to get paid, you'll need to follow those details to the letter. Common requirements are noting the time it takes to be approached by a salesperson, how long you wait in line to ring up your purchase, or the number of customers present at a particular time of day. You might also be asked to take photos or video (as surreptitiously as possible!).
It shouldn't! Reputable mystery shopping services allow you to register as an independent contractor at no cost to you. If you see a website that asks you to pay to become a secret shopper, you'll know it's not on the up-and-up. In fact, they're probably just going to give you a list of the real mystery shopping companies that you could have signed up for without their help!
That varies widely. Some shops only pay you a small amount of money, because you get to keep the product (or eat the meal, or see the movie, etc.). If a shop is high-priority - because it's time-sensitive, or maybe another shopper cancelled at the last minute - you could get a bonus payment. It's unlikely you'll make a living as a mystery shopper, but it could put some spending money in your pockets, give you a free date night, or provide you with some fun merchandise at no cost.
Yes, most of the time. Mystery shopping is always done on a 1099 (independent contractor) basis, and most providers understand that their secret shoppers will be working with more than one service at a time. But, during the sign-up process, be sure to read all of the requirements of the company where you're applying, just to make sure there aren't any non-compete clauses that would prohibit you from working for a rival service.
You want to avoid that happening at all costs! Think of mystery shopping as an acting role: you're not really "you" , but rather someone that could be an everyday customer at the store. If you're outed as a mystery shopper before you've finished gathering the required information, it could invalidate the entire job - and you won't get paid.
While there are absolutely some scammy services and sites out there, who just want to get your money in exchange for a list of mystery shopping opportunities, the industry itself is absolutely legitimate - and used by most of the big-name corporations you know to gather insights on their many locations nationwide. There's even a certification process you can participate in, which may boost your chances of being accepted by a mystery shopping provider and then landing more shops. Check to see if a mystery shopping company is a member of the MSPA (Mystery Shopping Professionals Association) before you register: it's a good sign that you've chosen a trustworthy, established service to start your adventure as a secret shopper!
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Continued from above...

For example, some mystery shopping programs require you to keep track of specific times and names of salespeople while discreetly snapping photos and not blowing your cover as an everyday customer. And yes, a little bit of acting skills can go a long way when doing a mystery shop, since you may have to pretend to be very interested in that new cell phone plan, hot menu item, or fancy new construction home. Other than that, as long as you look at mystery shopping as a fun way to make some money and not as a career, you should have no trouble succeeding as an evaluator.

A word of caution: mystery shopping companies' names are often used to target victims in money laundering scams. Most of today's secret shopping platforms make payments via PayPal, and never in advance of doing a shop; you won't be "invited" to be a mystery shopper with a $1900 cashier's check in the mail. If you receive anything like that, you should contact the company through the toll-free number on their website and ask how they would like you to go about reporting it to the authorities (such as the Federal Trade Commission or the police department). And, whatever you do, DON'T CASH THAT CHECK.

It's also important to realize that you should never be asked to pay to be a mystery shopper. In the past, some less-than-reputable websites have offered to "unlock the secrets" of mystery shopping for a membership fee or one-time payment - when in reality, all you get is a list of secret shopper companies (like the ones we've evaluated here, for free).

Enough about the tricky stuff: let's move on to choosing a mystery shopping company to get you started. Here are several factors to help you pick where to begin:

  • Upfront Information: How much does the company tell you before you fill out an application? The best mystery shopping services give you a lot of information to consider first, usually through FAQs, videos, or even screenshots of their shopper apps.
  • Ability to See Available Shops: How much personal information do you have to give the company before you can see what shops they have in your area? Some applications require everything from your Social Security Number to your height and weight, while others will let you in with just a name, address, and email (though you'll have to complete your profile before you can be assigned to a shop). We appreciate mystery shopping companies who post some of their current shop openings on social media as well.
  • Shops Near You: the most amazing mystery shopping companies around won't be of any use to you if they don't have assignments where you live (or work, or travel, or - you get the idea).
  • Payment: how often will you get paid and in what way? Most companies today use PayPal, so if you're unwilling or unable to create an account there, you'll have to look for a service that also offers direct deposit or traditional paper checks. The usual payment timeframe is the middle of the month following your completed shops; a small number of mystery shopping companies pay more quickly (within two weeks) and more frequently (twice a month).
  • Reputation: the most reputable mystery shopping companies are part of the Mystery Shopping Providers Association (MSPA) and will proudly display that membership badge on their site. Also check to see if they've been rated by the Better Business Bureau, how long they've been in

TopConsumerReviews.com has sorted through today's most popular mystery shopping programs, to give you the information you need to get started on your new side gig. We hope this helps you choose a company that's the right fit for you. Have fun being a "secret shopper" !

Compare Mystery Shopping Companies

Select any 2 Mystery Shopping Companies to compare them head to head

best-mystery-shopping-services
  • About Face
  • Market Force
  • IntelliShop
  • Second To None
  • Elite CXS
  • Secret Shopper
  • Shopper's View
  • Sinclair Customer Metrics
  • Mystery Shopping Service
  • Service Evaluation Concepts
  • BestMark
About Face vs Market Force About Face vs IntelliShop About Face vs Second To None About Face vs Elite CXS About Face vs Secret Shopper About Face vs Shopper's View About Face vs Sinclair Customer Metrics About Face vs Mystery Shopping Service About Face vs Service Evaluation Concepts About Face vs BestMark Market Force vs IntelliShop Market Force vs Second To None Market Force vs Elite CXS Market Force vs Secret Shopper Market Force vs Shopper's View Market Force vs Sinclair Customer Metrics Market Force vs Mystery Shopping Service Market Force vs Service Evaluation Concepts Market Force vs BestMark IntelliShop vs Second To None IntelliShop vs Elite CXS IntelliShop vs Secret Shopper IntelliShop vs Shopper's View IntelliShop vs Sinclair Customer Metrics IntelliShop vs Mystery Shopping Service IntelliShop vs Service Evaluation Concepts IntelliShop vs BestMark Second To None vs Elite CXS Second To None vs Secret Shopper Second To None vs Shopper's View Second To None vs Sinclair Customer Metrics Second To None vs Mystery Shopping Service Second To None vs Service Evaluation Concepts Second To None vs BestMark Elite CXS vs Secret Shopper Elite CXS vs Shopper's View Elite CXS vs Sinclair Customer Metrics Elite CXS vs Mystery Shopping Service Elite CXS vs Service Evaluation Concepts Elite CXS vs BestMark Secret Shopper vs Shopper's View Secret Shopper vs Sinclair Customer Metrics Secret Shopper vs Mystery Shopping Service Secret Shopper vs Service Evaluation Concepts Secret Shopper vs BestMark Shopper's View vs Sinclair Customer Metrics Shopper's View vs Mystery Shopping Service Shopper's View vs Service Evaluation Concepts Shopper's View vs BestMark Sinclair Customer Metrics vs Mystery Shopping Service Sinclair Customer Metrics vs Service Evaluation Concepts Sinclair Customer Metrics vs BestMark Mystery Shopping Service vs Service Evaluation Concepts Mystery Shopping Service vs BestMark Service Evaluation Concepts vs BestMark
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