Overview
3.517,919 reviews
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
Onboard Experience
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About WestJet
Headquarters: 22 Aerial Place N.E., Calgary, Alberta Canada T2E 3J1
Airline Summary
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).
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17919Reviews
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100Tips
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Popular mentions
Toronto - Vancouver
Domestic
We were travelling to Toronto to Vancouver and then onto Maui,Hawaii . Unfortunately we received an email in middle of the night saying our morning flight was cancelled. They had automatically rebooked us on a later flight which missed our connecting flight which seems odd since connecting flight was also Westjet. We tried over an hour to reschedule to an earlier flight, but of course earlier flights had also been cancelled. In summary, we had to stay one night near Vancouver airport & we lost one day at our Maui, Hawaii destination which was very disappointing. To add insult to injury, when we arrived in Vancouver they asked us all to stay seated to rush out the people connecting to Honolulu. But the people going to Maui, sorry for your luck.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dublin - Toronto
International
Great flight! Food was good and snacks were delicious. Enjoyed the McD’s coffee as well. Pleasant flight attendants and was grateful for the blanket provided to each traveller. Enjoyed the movie and series selection by logging into the WestJet site - great selection.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Liberia - Toronto
International
I have never been lied to by a airlines' except West jet. The pilot lied to us two times while we sat on the plane for over two hours. They off loaded selected suitcases that suited their savings and left the rest on. They never told us while we sat waiting ( like fools) in Toronto at the bag terminal our luggage was NOT coming only the selected group which conveniently was whisked away. My luggage days later is still NOT back to me, My luggage had my car keys and business schedule in it which meant I had to rent a car and deal with clients that I had no idea who or when they were coming and still have too. This was seriously selfish of WEST JET NOT to give us a heads up and lie to us.... This will be the last time I ever fly with this company...…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tokyo - Edmonton
International
I received an email a day prior to my departure date that my first flight was being delayed, and the system had automatically cancelled and rescheduled my second flight, which I was not satisfied with. They rescheduled me to fly two more flights to a different province with only 20 mins layover. I went into the app hoping to change my flight but was given with no option, and I was unable to call a representative agent due to being oversea. I expressed my concern at the check in counter and was told that they were not able to reschedule my flight as there is no office located in Tokyo (NRT), and they ascertained me that an agent will assist me with flight rescheduling when I land in Calgary (YYC). When I landed in Calgary, I was told that they were unable to reschedule my flight as my baggage had already been checked in. Had I known of this policy, I would have reinforced my concern to the staff at the counter to connect me to the office in YYC prior to checking my baggage. The staff at the check in counter failed to disclose this policy. I arrived at my destination 6 hours later than the scheduled arrival time, and the company rejected my claim for compensation...…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Halifax - Calgary
Domestic
The seats are so small and uncomfortable that I'd seriously consider driving the 4800km next time. You can barely move your legs or adjust your position and you're a physical wreck on arrival after a WestJet flight. If you're over 5 feet tall fly Air Canada. They have stuffed so many seats in these 737s that it is literally a human sardine can. Not for the faint of heart or the claustrophobic.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Window seat flying over NYC
123456…
George A wrote a tip Yesterday
"Lower your expectations. In our case, our flight did not have any charging ports at your seats not to mention any infotainment options."
Flyer20000138709 wrote a tip Yesterday
"Choose your seats ahead of time. Paid a little extra but worth it. "
Scott f wrote a tip Yesterday
"Dont fly with this company.. Terrible service NO extras and the paid food was not edible"
Peter H wrote a tip May 2024
"Photograph your luggage before its loaded and make sure you have purchased baggage when booking."
123456…
Baggage fees
Canada to United States
Carry-on bag: Included
1st checked bag: $22 - $26
2th checked bag: $37 - $43
3th checked bag: $73 - $87
4th checked bag: $73 - $87
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: $30 - $35
2th checked bag: $50 - $59
3th checked bag: $100 - $118
4th checked bag: $100 - $118
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Depart
Sun, 6/16
Return
Sun, 6/23
Travelers
1, Economy