1. Asking sellers questions
You can send us questions that you want to ask sellers, and we will translate not only your question but also the response of the seller. Translators from English to Japanese (and vice versa) can be very expensive, but we offer this service for free. We give you the convenience of buying from Japan without having to understand the language.
2. Japan auctions in real-time
Our service is not only limited to buying from Japanese online stores, but you can also bid on auctions. In Japan, there are fines for getting rid of things you don't need. Usually, you have to call a recycling company that will charge money for taking the items. Besides, the items may be sentimental or have value, so they feel that throwing them away would be a waste. This is why many Japanese choose to sell their possessions via internet auctions at reduced prices.
3. Multilingual customer support
Some other Japanese proxy services have their website in other languages, but they do not offer customer support in those languages. ZenMarket does. For example, if you want to shop in Spanish or French, we have native Spanish and French speakers ready to help you at no extra cost.
4. Special orders
If you want us to assemble your parcel for shipment in a specific way, we are more than happy to help you. Inform us of your specifications, and we will assemble it for you. For example, we can help you get rid of some of the item's packaging and/or put more bubble wrap in your parcel. Unlike other companies, we respond directly to our customers' needs.