Dear Nitara L. Felton
Welcome to the Microsoft community!
I recommend that you delete the old security info and add a new one so that you can successfully receive the verification email.
1、log in http://account.live.com/ - Security and Passwords
2. Select I no longer have this information in the drop-down box - Next - No;
3. The page will tell you to delete your old information after 30 days - the next step;
4. Enter a valid email address to add new security information - next step;
5. The system will send the code to your newly added mailbox, please fill in the received verification code - next - finish.
6. The page will require you to log in to your account again, and after logging in, select Yes, it is me - next - next step.
In addition, since support has been closed in the Microsoft Account section, if you still have questions about your Microsoft account, please submit your questions to the Contacting support for a Microsoft Account - Microsoft Support page.
Thank you for your understanding and cooperation.
I wish you all the best
Carmid.C-MSFT | Microsoft Community Support Specialist
