Mexico City Airport Guide

As you wait for your flight at Mexico City Airport, knowing the available amenities can turn your layover from a dull wait into an enjoyable experience, potentially even allowing for a relaxing “sleepcation.”

This Mexico City Airport Guide has details to allow you to navigate both terminals and learn about sleep options, shower options, WiFi, luggage storage, lounges, inter-terminal transportation, pharmacy, ATM, baby changing rooms, and more.

Mexico City Airport Guide – Know this Before you Go:

When planning a trip that includes flying to Mexico City’s Benito Juarez Airport, there are several key things fliers should be aware of to ensure a smooth travel experience:

• Know the Airport’s Basics: Mexico City Airport (MEX) comprises two terminals: Terminal 1 (T1) and Terminal 2 (T2). T2 is the newer of the two and is dedicated primarily to AeroMexico flights. The terminals are approximately 3 km apart and are connected by a free train and a paid bus service.
  • Get more info from these sources:
    • Official Airport website: https://www.aicm.com.mx/en/
    • Wikipedia: Wiki link
    • Flights tracker: FlightAware.com
  • More helpful info to know:
    • Official Airport Name: Aeropuerto Internacional Benito Juárez (Benito Juárez International Airport)
    • Code: MEX
    • Annual passenger traffic: 48,415,693 (Check busiest airports in the world)

Below is a more clear map

• Research Transportation Options in Advance: Familiarize yourself with transportation choices from the airport, including Uber, authorized taxis, and public transportation. Knowing the pros and cons of each can save time and hassle upon arrival.
• Be Prepared for Busy Terminals: Benito Juarez Airport is known for its busy terminals, especially during peak travel times. Allow for ample time to navigate check-ins, security checks, and gate locations.
• Understand Currency Exchange Rates: Carrying local currency is essential for covering immediate costs such as transport or snacks. It’s important to familiarize yourself with the prevailing exchange rates and identify secure locations for changing your money. Normally, $1 equates to 17 Mexican Pesos, but the rate can differ when purchasing Pesos, with rates possibly reaching $8 for 100 Mexican Pesos, which translates to a 12.5 exchange rate to USD.
• Learn Basic Spanish Phrases: While many in the tourism and transportation sectors speak English, knowing basic Spanish phrases can enhance your navigation through the airport and overall experience in Mexico City.
  • Phrases such as “¿Dónde está el baño?” (Where is the bathroom?), “¿Cuánto cuesta un taxi al centro de la ciudad?” (How much is a taxi to the city center?), and “¿Dónde puedo encontrar un cajero automático?” (Where can I find an ATM?) are invaluable.
  • For those wishing to exchange currency or inquire about flight details, knowing how to ask “¿Dónde puedo cambiar dinero?” (Where can I exchange money?) and “¿Cuál es la puerta de embarque para el vuelo a [destination]?” (What is the boarding gate for the flight to [destination]?) can immensely improve the airport experience,

Here’s a detailed guide to help new fliers navigate the airport efficiently and make the most of their layover.

Guide to Mexico City Airport with 25 Tips

#1. Terminals are far apart, verify you’re in the right MEX terminal:

Since the terminals are far apart, you need to make sure you are in the right terminal so you can transfer on time if you need to.

Again, Terminal 1 handles most international flights (United, Air Canada, Lufthansa, American, KLM), while Terminal 2 is primarily for Delta Airlines and Aeromexico.

Terminal 1 (T1) at Mexico City Airport is the older terminal, offering extensive amenities, including numerous 24-hour dining options, extensive shopping, and 9 lounges.

The ground floor is for arrivals, baggage claim, public transportation, and car rentals. The upper level has check-in counters, security, and dining options.

Terminal 2 (T2) is newer and primarily serves AeroMexico flights, featuring modern facilities, 4 lounges, and a range of convenient amenities.

#2: Travel light for free & easy terminal transfer:

Utilize the free Aerotren (airtrain) shuttle service between Terminal 1 and Terminal 2 for easy transfer. This is especially useful if you need to access different amenities or hotel accommodations in either terminal.

You will need a printed boarding pass to use the free inter-terminal train and must be carrying only carry-on luggage. If you have heavy luggage to be checked in, use the paid bus service.

Where to board:

The inter-terminal train boarding zones are located at Terminal 1 in Hall D near the Pilot Bridge and at Terminal 2 in the National Departure area near Hall M. The train operates from 5:00 AM to 11:00 PM, with a travel time of under 5 minutes between terminals.

#3. Have cash to pay for bus transfer if carrying luggage

If you have luggage, use the 24-hour “Transportacion entre Terminales” bus service. It accommodates oversized or extra luggage and is available to all passengers. Boarding zones are at Terminal 1, Door 6, and Terminal 2, Gate 4. Read more on the this website.

What you’ll pay:

The fare is $16.00 per person for trips between Terminals 1 and 2, and $6.00 per person for trips from Terminal 1 to Customs and Terminal 2 to Hangares subway station, payable directly to the operator.

#4: Avoid paid lounges for showering – IzZzleep is your best option:

If you want to freshen up with a shower, note that this airport doesn’t provide public shower facilities. You’ll have to pay for shower services.

Many passengers highly recommend the izZzleep capsule hotel located in both terminals(Terminals 1 and 2). Read more about izZzleep Capsule Hotel amenities and pricing in our MEX Airport Sleep Guide

Lounges do not guarantee availability

While 4 lounges including Grand Lounge Elite, Lounge 19, Terrazza by the Grand Lounge Elite, and Aeromexico Premier Class International Lounge, none of them guarantee availability.

Showers at the Aeromexico Premier Class International Lounge, for example, are available only if you register at reception upon arrival and are placed on a waiting list. Availability is not guaranteed, and guests may encounter inconsistent information from the staff.

#5. For the best free sleep amenities, T1 has the best spots:

Terminal 1 at Mexico City Airport is recommended for the best sleep amenities, including armrest-free chairs and quieter spaces. Fliers often suggest this terminal because it offers several comfortable spots, such as the area near Gate 31 with seats lacking armrests and the third level, which is quieter and less crowded, providing a more restful environment for travelers.

Another great area is the space near Gate 19 in Terminal 1, which is known for having benches suitable for lying down. This area provides a more comfortable option for travelers looking to rest during their layover.

If you prefer quieter spots or warmer spots, check out this Guide with a List of all the Ideal Places to Sleep at Mexico City Airport.

#6. Book izZzleep Capsule Hotel inside MEX’s T1 and T2 early

The izZzleep capsule hotel in Terminal 1 and 2 offers an affordable resting option with amenities like free Wi-Fi, lockers, and bathrooms. It’s a good choice for budget-conscious travelers looking for a private and secure place to rest.

If you don’t mind paying, consider the izZzleep Capsule Hotel in both terminals. This hotel is recommended because it offers private, secure sleeping pods with amenities like free Wi-Fi, lockers, and showers, providing a comfortable and restful environment for travelers.

It is an affordable option that ensures privacy and convenience, making it ideal for both short naps and longer rest periods during layovers.

#7: Consider these hotels so you are close to the airport:

If none of the sleep options above do not impress you or do not meet your needs, there are plenty of hotels(inside and near the airport) that you can book and still be a few minutes away from the terminals.

Consider hotels connected via walkways, such as Camino Real, Courtyard Marriott, and Hilton. For budget options, Hostel Mexico DF Airport offers affordable dormitories and private rooms.

Book Hotel NH Collection for Luxury:

• For a luxurious stay, book a room at the NH Collection Mexico City Aeropuerto T2, located on Level 6 of Terminal 2. It offers comfortable rooms and full amenities, ideal for long layovers. Here are more details on Hotels Inside Mexico City Airport for Sleep.

Opt for Hilton for Convenience.

• The Hilton Mexico City Airport, located in Terminal 1 near Gate 8, provides a free shuttle to Terminal 2 and a range of services, ensuring a comfortable stay without leaving the airport.

For accessing hotels like the NH Collection in Terminal 2, use the elevators from the International Arrivals Area, ensuring a hassle-free transition from flight to hotel.

#8: Utilize Chili’s and Starbucks for Resting and their Amenities

Chili’s T1 is open 24/7 and is located near the international departures area around the Interjet counter.

They offer a comfortable environment with free Wi-Fi and power outlets, making it a great spot for a layover. Spending a small amount on food or drinks allows you to stay and rest comfortably. Check out more info from our Guide to Sleeping in Mexico City Airport.

The second-floor Starbucks near Puerta 3 in Terminal 2 offers comfortable couches and free Wi-Fi. It’s a good spot to rest and charge your devices without having to spend much.

#9. Avoid Currency Exchanges Inside Mexico City Airport:

Avoid exchanging large sums of currency at the airport, as the exchange rates are often unfavorable. Instead, exchange a small amount for immediate needs, such as transportation or small purchases.

For better rates, use ATMs like Santander inside the airport, and make sure to decline the conversion option offered by the ATM to get a rate closer to the market value.

Additionally, check with your home bank before departure to see if they offer competitive exchange rates or the option to order foreign currency in advance, which can save you money and ensure you have pesos ready upon arrival.

#10. Avoid high data roaming charges by getting a local Mexican sim:

Avoid paying for high data roaming fees by getting a local SIM card to stay connected. You can purchase a local SIM card at Oxxo or via the Airalo app for easy connectivity. Check out Tripadvisor reviews of Oxxo here

If you don’t want a DIY sim solution, several cell phone providers offer SIM cards in both terminals – both upper and lower levels.

#11. Avoid these 3 common scams:

Travelers navigating through the complex landscape of CDMX airport have reported various instances of scams targeting both seasoned and inexperienced fliers alike.

• Taxi Services: One such scam involves unofficial taxi services. Unsuspecting passengers are often approached by individuals claiming to offer a quicker, more direct route to their destination, only to be charged exorbitant fees upon arrival.
  • Tip: Always opt for official taxi services available inside the airport. Also, look for the designated taxi stands and ask for the fare upfront.
• Currency Exchange: Similarly, there are tales of currency exchange booths offering rates that are significantly lower than the official exchange, capitalizing on travelers’ unfamiliarity with the current currency value.
  • Tip: For safer transactions, use ATMs or exchange currency at verified bank branches within the airport.
• Sim Cards: Another common pitfall mentioned by fliers involves the sale of SIM cards that promise extensive coverage and data packages at seemingly reasonable prices, yet fail to deliver the advertised service once activated. These accounts serve as cautionary tales, urging fliers to remain vigilant and conduct due diligence while navigating the amenities and services at CDMX airport.
  • Tip: Use recommended Sim card vendors recommended above.

#12: There are limited seats in T1, get to restaurants and food courts early for good seats.

Terminal 1 landside has very limited seating options. For a more comfortable experience, head to the food court or find a spot on the third level, which is quieter and less crowded.

After midnight, check-in to the gates area in Terminal 1, especially near Gate B, where there are more seating options and protection from cold drafts, making it a more comfortable spot to rest.

The food court in Terminal 1, especially near Puerta 8, offers 24-hour dining options and some seating. It’s a common choice for overnight stays, though the lights and noise levels can be high.

#13: Prepare for chilly and noisy nights:

The airport can get very cold at night, especially near the automatic doors in the main lobby. Bring a blanket, sleeping bag, or wear multiple layers to stay warm during your wait or overnight stay.

For a quieter resting place, consider the third level of Terminal 1, accessible via the escalator opposite the food court. It’s less crowded and offers more privacy, though it lacks security presence.

#14: No water fountains, stay hydrated by buying bottled water

Since there are no water fountains available, it’s advisable to purchase bottled water. Some establishments, like Starbucks, may provide free hot water, which can be useful for making instant beverages or meals.

#15. You can now obtain Mexican visa online:

Mexican immigration is taking strides toward modernization! The Instituto Nacional de Migración (INM) has made a significant change by discontinuing the use of paper copies for the Forma Migratoria Múltiple (FMM).

This crucial form, which registers foreign nationals entering Mexico, has transitioned to a fully digital format. You can fill the immigration form online here.

You must now complete the FMM process online, streamlining your entry into Mexico and making your travel preparations more efficient.

#16. Consider using the lounges if you have access or can pay one-day pass:

For a more comfortable layover, consider obtaining a day pass for certain lounges. One such lounge is The Lounge Mexico by Global Lounge Network, located in Terminal 1.

Access to this oasis of tranquility comes for $40, payable upon entry. Positioned airside, adjacent to Gate 31, this lounge offers the convenience of 24-hour access. Visitors can gain entry by paying at the door, through a prepaid lounge pass, or via lounge membership programs, ensuring a serene and relaxing wait. You can purchase the day pass here. The other T1 Lounge is the VIPort Lounge for $36

Below are the other 3 best lounges based on customer reviews:

#17. MetroBus and Subway are your best options to get you downtown:

For new flyers navigating from Mexico City’s Benito Juarez Airport to downtown, the Metrobus and subway systems present an affordable and efficient option.

Start your journey by walking 200 meters to the Terminal Aérea Station, then hop on Line 5 to Pantitlán. Here, you’ll need to switch to Line 1 heading towards Observatorio, disembarking at Pino Suárez for the downtown area.

While this route is cost-effective, be mindful of potential overcrowding during peak travel times and the initial learning curve in navigating the subway lines.

If convenience and comfort are your priority, consider using taxis or ride-sharing services.

These options offer direct routes to your destination and are available 24/7, though they do come at a higher price point. This choice between public transportation and personal rides highlights the balance between budget-friendly travel and the ease of reaching your destination.

#18. Take these precautions if you have to use Uber or an authorized taxi

If you prefer comfort and convenience and want to avoid overcrowding in the Metrobus and subway system, consider getting Uber or Taxi services.

Uber is the best option as you will know the fare beforehand but you need access to data to book it using the Uber app. If you do not have data and have to rely on Taxis at the airport. Below are two precautions to take:

• Use authorized taxi stands inside the airport for safe transportation.
• To avoid issues with fare inconsistency, make sure you agree on a price before departing to avoid any unexpected charges and pay for the fare right at the kiosk. No money is paid to the drivers except the tips

Regardless of which option you take, make sure you communicate your pickup spot to Uber drivers by specifying the gate number.

Where to find authorized taxi service

To ensure you get an authorized taxi from Mexico City Airport, follow these steps. Authorized taxi service counters, including Sitio 300 and Yellow Taxi among others, are located inside the airport, mainly as you exit the Immigration/Customs/Luggage hall.

Look for signs above the counters, choose a service like “Sitio 300”, and ask for a “sedan” if preferred. You will prepay for your taxi ride at these booths, with prices fixed by zone, ensuring a safe and secure transport.

It’s crucial not to accept transportation offers from individuals outside the official kiosks to avoid scams.

Remember, no money should exchange hands directly with the driver; everything should be prepaid at the kiosks, with only tips being an exception.

Alongside is an image of the sitio 300 Kiosks at MEX.

#19: Use Infinitum Movil for Wi-Fi

The Infinitum Movil network is available throughout the airport and can be accessed by purchasing a code from some restaurants. This is often more reliable than the airport’s own Wi-Fi service.

This service has been available since 2020 courtesy of Mexico City Council as announced by the mayor. When it was launched, its expected speed was 3.5 mbps which is considerably slow and the network name was reported to be “Gratis_CDMX_Avenida”

#20: Be Wary of Overpriced Food, Go Local.

Food prices at the airport can be high. Look for smaller, less prominent eateries or bars that may offer more affordable options compared to major restaurant chains.

Notably, local food courts dotted around the terminals offer an eclectic mix of cuisines at prices more palatable to those on a budget. These food courts, strategically located near the departure and arrival gates, provide a variety of options ranging from traditional Mexican fare to international fast food, ensuring that all tastes are catered to.

#21: Ambient conditions require preparation and research.

The airport can get very cold at night, especially near the automatic doors in the main lobby. Bring a blanket, sleeping bag, or wear multiple layers to stay warm during your wait or overnight stay.

For a quieter resting place, consider the third level of Terminal 1, accessible via the escalator opposite the food court. It’s less crowded and offers more privacy, though it lacks security presence.

#22: Avoid Sleeping Near Entrances

Avoid resting near the entrances of the terminals, as automatic doors frequently open, letting in cold drafts. Opt for spots further inside the terminal or near the gates for a more comfortable experience. Here are the best places to sleep in Mexico City Airport.

#23: Utilize Security Monitored Planters as safe sleeping spot:

In Terminal 2, the security area near the international departure gates has large planters and carpeted floors, providing a hidden spot for a few hours of sleep. This area is generally monitored by security, adding a layer of safety.

#24: Use MEX Airport Maps and App for Easy Navigation

Frequent flyers stress the benefit of understanding Benito Juarez Airport’s layout and having terminal maps beforehand to ease navigation and avoid missing flights due to its vast size and possible terminal changes.

Many advise downloading the airport map onto mobile devices or reviewing it online before arrival. While the airport offers wayfinding signs, they can be daunting for newcomers, making a personal map essential. Here is the highly-rated MEX Airport app.

A complimentary shuttle service links the terminals, but checking its timetable in advance is recommended for smooth transfers. Preparation and familiarity with the airport’s structure are essential for a hassle-free experience.

Interestingly, one of the most useful Mexico City Airport maps available was created by All Nippon Airways, a Japanese airline operating flights to MEX. You can see the maps from its webpage here or scroll below;

#25: Prepare for Bright Lighting

Tip #38: The airport lighting can be quite bright, especially in seating areas. Carry an eye mask if you plan to rest, to block out the light and ensure a more comfortable experience. These MZOO Sleep Eye Masks are the best options available.

Guide to MEX Airport Amenities to Take Advantage of:

Nathan Kip

Nathan helps travelers find the most comfortable sleep setups during layovers, from cozy airport hotels to futuristic sleep pods. His insights aim to transform layovers into rejuvenating sleepcations, offering travelers an alternative to costly hotels and uncomfortable benches.