Airline and Airport Customer Reviews

✅ TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 1/10

    American Airlines5981 Reviews

    ✅ Trip Verified |   AA has the worst customer service of any business I have ever interacted with. They cancelled one leg of my flight while I was at the airport. Offered me future travel credit because they could not… Read more
  • 2/10

    United Airlines4878 Reviews

    Not Verified | When I tried to check in online, I received a message that it was not possible to do so and to see an agent at the airport. At the Cancun airport large signs tell you to use… Read more
  • 1/10

    TAG Airlines18 Reviews

    ✅ Trip Verified | 40+ years of flying, 500+ flights with 80+ airlines in 75 countries, but this was the worst airline I've ever flown with. We booked a nonstop flight from Flores to Cancun in September for a Saturday… Read more
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Latest Seat Reviews

  • 1/10

    Gulf Air6 Reviews

    ✅ Trip Verified | Seat was ok, can't say comfortable really. Unfortunately the inflight entertainment system wasn't working for me and my family ( 4 seats) we weren't given any alternative seats and when I got back to the gf… Read more
  • 1/10

    Air India20 Reviews

    ✅ Trip Verified | 2 seats were allocated to me & my wife in the new A350 where both seats were not reclining. The ground staff was unaware & did nothing to sort the issue. Similarly on my flight from… Read more
  • 4/10

    Jet2.com13 Reviews

    Not Verified | Completely horrible seats. We booked and paid a fairly significant premium for allegedly extra seats in row 1DEF. A disgusting rip off by Jet2. These seats are appalling. If they provide extra legroom, it is a tiny… Read more
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Latest Lounge Reviews

  • 5/10

    Air France85 Reviews

    ✅ Trip Verified | Terminal G is mostly used by Air France for short haul regional flights. The terminal itself is not really big and practical if you connect on two regional Air France flights, as long the flight arrive/depart… Read more
  • 8/10

    Aer Lingus37 Reviews

    ✅ Trip Verified | This is a new lounge for Aer Lingus as on previous occasions they would use the lounge of a partner airline. The lounge is not overly large but more than enough space for passengers embarking on… Read more
  • 10/10

    Lufthansa199 Reviews

    ✅ Trip Verified | By far, this was the best airport lounge we visited on our four stop trip to Europe (BKK/VIE/ATH/VIE/BKK). The lounge is located a short walk past security control. It is well marked and easy to find.… Read more
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Latest Airport Reviews

  • 2/10

    Lisbon Airport365 Reviews

    Not Verified | One of the worst international airports (if not the worst) I've been through! Our flight got delayed and we hoped we could use our priority access to lounge while waiting for our flight.Both their lounges were closed.… Read more
  • 2/10

    Manila Airport417 Reviews

    ✅ Trip Verified | From personal experience, coming from MNL to boarding gates. 1. MNL although can be enticing for guests from nearby hotels, is very underutilized. Entrance coming from Andrews Ave is barely noticeable. You might miss it if… Read more
  • 1/10

    Edinburgh Airport552 Reviews

    Not Verified | Appalling. Staff are incredibly unhelpful. Impossible to travel with children. I fly via Edinburgh regularly and dread the airport every time, especially arriving here. Passport control queue is always long (today took an hour) and unmanaged (you… Read more
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THE WORLDS 5-STAR AIRLINES

The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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