The Home Depot Employee Reviews for Customer Service Representative
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Customer Service Representative4,707 reviews
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Customer service specialist
Customer Service Specialist (Former Employee) - Tukwila, WA - April 7, 2017
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The most useful review selected by IndeedWorked multiple shifts. Management was well balanced. Fast paced but still was able to assist customers with issues. Getting to know the different computer programs was the most difficult.
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Overworked
Customer Service Associate (Current Employee) - San Jose, CA - May 17, 2024
There are typically too few employees for the amount of customers the store got. Management did not side with the employees despite telling us those were the rules, which made us look bad.
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Jobs at The Home Depot
Customer Service Representative positionsGreat environment
Customer Service Representative (Former Employee) - Ozone park - May 15, 2024
Good money to make if you like to work if your part-time sometime the hours are meh. you get bonuses and 401k and other great benefits. Great people who care work there management sometimes can be on your behind
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Very productive and fun work place.
Customer Service/Sales Associate (Current Employee) - Orlando, FL - May 14, 2024
What is the best part of working at the company?Doing the right thing. Excellent customer service.What is the most stressful part about working at the company?Always be able to give an excellent customer service even if life is sometimes…What is the work environment and culture like at the company?Community of associates and customers What is a typical day like for you at the company?Serving others is our commitment.
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Working Retail isn’t for the weak, THD is a decent company
Customer Service Representative (Former Employee) - New Jersey - May 12, 2024
The Home Depot is a rather nice place to work. My managers were really understanding and I never had issues when I couldn’t come in or needed time off. Made some friends and overall the company isn’t out to make life suck. Working in Customer Service was the mistake. I don’t think I’m the type of person that can handle the general public. I worked there for a year and they when I put in my notice they tried really hard to keep me by matching the pay and what not but I just didn’t want to work in retail anymore.
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The Home Depot insights
What people like
- Ability to meet personal goals
- Feeling of personal appreciation
- Ability to learn new things
No upward opportunity to advance
Customer Service Associate (Current Employee) - Charlotte, NC - May 12, 2024
What is the best part of working at the company?outdoor flexibility and autonomyWhat is the most stressful part about working at the company?Incompetent management and when you're doing your job its never good enoughWhat is the work environment and culture like at the company?often hostile and they change direction constantlyWhat is a typical day like for you at the company?show up, work, learn new skills and try to help wherever possible
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Productive and amazing company to be apart of and grow with as well as an excellent job on your resume for future opportunities.
Customer Service Representative (Former Employee) - Helena, MT - May 12, 2024
Customer service representative was sometimes chaotic, but if you live in a fast paced and can juggle multiple things going on at once without the constant need for managerial help then you've come to the right place to have your days fly by. If you like to gain leadership qualities and are easily manageable you will gain a effective and quality mindset that most companies strive to look for in someone wanting to go for bigger and brighter things. In this role you not only do the job of everyone else, but you're there to ensure customers are being listened to and heard from to solidify their needs and their willingness to want to come back because believe me, they would rather go to the Home Depot than anywhere else because of the one on one meaningful communication we have with them that gives them the feedback towards their feelings that we do care about their needs and wants. The Home Depots values are above all else and are the key driving force to make sure this and all else continues to have a legacy of lasting and wholesome impressions that will last a lifetime.
Pros
Homers pantry of free food, Emergency Life or Death Fund, college tuition reimbursement, Value and self-worth, lifelong skills and knowledge, banked personal hours/sick days, weekly/monthly incentives
Cons
7 minute tardy/write up, Long/short computer assignments forever
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Got fired afterI was the Service Member of the Month for a back injury and I asked to return to work and provided Physician's documentation.
Customer Service Representative (Former Employee) - Staten Island, NY - May 10, 2024
What is the best part of working at the company?My Customer Service Desk Team Members & CustomersWhat is the most stressful part about working at the company?Management and Human Resource woman not being present or helpful when needed to deal with Clients or personal mattersWhat is the work environment and culture like at the company?Most of the Employees are not helpful or happy with their job or Management and do not speak up.What is a typical day like for you at the company?Always considerate, helpful & courteous. Willing to go out of my way to help or ask for help. Always. Cleaning the work stations and helpful in other departments. Call customers to follow-up with the orders and our Customer Service.
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Good staff
Customer Service (Current Employee) - Dartmouth, MA - May 7, 2024
Good staff and always learning new things. always puts your safety first. definitely recommend working there. everyone who works there is sumpter friendly and helpful
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Decent company
Customer Service Representative (Current Employee) - Chesterfield, MO - May 3, 2024
I have worked there for over a year. Decent staff and co-workers. Diversity and inclusion is much needed. Lots of training videos. Pay could be better. But overall a pretty great company.
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THD is a PREDACIOUS employer with a HUGE PROPAGANDA CAMPAIGN
Customer Service Representative (Current Employee) - Venice, FL - May 2, 2024
I have worked at several. The store where I am currently employed is the worst. They do not care about their employees. There is a huge propaganda campaign telling employees that they are like family, but the reality is that they will not work with you on scheduling, pay, upward mobility. Management legitimately predatory. There are about a handful of people of get two days off in a row, and decent pay, but outside of those few, no. When I went to the ASDS (Associate Support....what a joke) because my split days off were driving me to a mental health crisis, I was told, "Everybody wants two days off in a row, but you can't run a business like that." Horrid. They legitimately do not care about their employees. It is so disappointing. In the beginning I believed the propaganda, but now I recognize it for what it is. Save yourself some time and heartache and go elsewhere.
Pros
My direct ASM is great.
Cons
The schedule is a nightmare, and compensation is a joke.
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A challenging and rewarding job.
Customer Service Representative (Current Employee) - Rohnert Park, CA - May 1, 2024
What is the best part of working at the company?Definitely my coworkers. Occasionally the few great customers that make my day!What is the most stressful part about working at the company?Not getting enough hours as a part-time worker.What is the work environment and culture like at the company?For the young and hip. Luckily I get along with my younger crew, as I am near 60 myself.What is a typical day like for you at the company?It's always a challenge @ The Orange Warehouse.
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Good job for someone familiar with customer service roles.
CSR - Customer Service Representative (Former Employee) - Tullytown, PA - April 29, 2024
What is the best part of working at the company?Engaging with customers, free training and decent benefits.What is the most stressful part about working at the company?Standing in one spot for 6 hours. Established employees have a cult-like regard for the company. Pushing lines of credit on customers.What is the work environment and culture like at the company?Cultish and somewhat overbearing. Inscrutable chain of command makes it difficult to figure out who you actually work for.What is a typical day like for you at the company?Boredom, waiting for an interesting customer. Back and leg pain.
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Productive and co workers great
Customer Service Representative (Former Employee) - Murfreesboro, TN - April 26, 2024
Management wasn’t too bad and having great coworkers really made the job fun. Cons though would be cutting hours and dealing with too much theft. Other than that I’d recommend
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Stressful, unfair treatment and cut throat environment when you are Black.
Customer Service Representative (Former Employee) - Bettendorf, IA - April 25, 2024
What is the best part of working at the company?Nothing realy. They have a fake culture of "inclusion".What is the most stressful part about working at the company?Covering the front desk on my own for 8 hours without help.Dealing with racist customers.What is the work environment and culture like at the company?Fake. Their pretention of caring for minority people is sickening.What is a typical day like for you at the company?Stressful. I was always on my guard.
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Fun workplace
Customer Service Associate (Current Employee) - Hillsborough, NC - April 23, 2024
What is the best part of working at the company?Great coworkers and fun working environmentWhat is the most stressful part about working at the company?Customers can be difficult and you are sometimes asked specific questions about policy and products. What is the work environment and culture like at the company?Very diverse and very welcoming What is a typical day like for you at the company?Working in Garden and helping customers
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Great first job
Customer Service Representative (Current Employee) - Las Vegas, NV - April 20, 2024
Overall decent pay but you work hard, lots of little rules to keep track of that you don't find out until after you've made a mistake. Coworkers are friendly
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You have days that are very challenging but don't give up it's a great place to work.
CSS (Customer Service Specialist) (Current Employee) - Hawaii - April 20, 2024
What is the best part of working at the company?The company really takes care of all their employees.. Benefits are fantastic. I bleed orange.What is the most stressful part about working at the company?There is very little time for training.What is the work environment and culture like at the company?Depends on the store and location. What is a typical day like for you at the company?Busy, exciting, challenging and rewarding at the end of the day.
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Good benefits
Customer Service Representative (Former Employee) - Chicago, IL - April 15, 2024
Good benefits, a great place to work if you are part time. There are also full time opportunities. There is schedule flexibility. It’s a good place to work.
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Great team
Customer Service Representative (Former Employee) - Remote - April 11, 2024
Typical day starting. Getting yelled at by the customer. Calling vendors. Place customer order. Pretty rude entitled . Talking to team members playing games.
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Overall HD is a great company it all depends on your attitude and local management
Customer Service Specialist,Pro Sales , Bookkeeping (Current Employee) - Lake Charles, LA - April 10, 2024
Home depot as a whole is a great company team work is important so having good coworkers is a plus. Day to day I really enjoy my customers and have learned the most from them
Pros
Great benefits
Cons
Management can make or break you
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Customer Service Representative at The Home Depot
Estimated salary
$16.43 per hour
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3.5 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Compensation/Benefits
3.3 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.6 out of 5 stars for Culture
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