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How to Shop Online
Shop on MaBelle.com
Log in to your existing member account or register as a new member
Add product of your choice by clicking “Add to Bag” to your Shopping Bag
Review the order details in your Shopping Bag before clicking “Checkout”
Fill in the billing information and shipping address, and select a payment method
According to the payment method you chose, your selected online payment page will be shown, or you may need to contact our customer service team to submit payment record
An order confirmation email will be received after payment proceed
For Online Payment
Receive order confirmation email
(Order No.︰MB-XXXXXX-XXXX)
Allocate product according to selected shipping method
At least 2 working days
For Bank Payment
Receive payment request
(Order No.︰MB-XXXXXX-XXXX)
CS Team verify order payment once payment record is submitted
1 to 2 working days (since the day payment record received)
Allocate product according to selected shipping method
At least 2 working days
Shipping
We offer free shipping at MaBelle eShop. Upon purchasing any items at MaBelle eShop, you can enjoy global free shipping with our designated courier. You can also pick up your order at any of our MaBelle shops in Hong Kong. Free shipping is not applicable for all oversized or fragile gifts-upon-purchase. Such gifts can only be picked up at our Hong Kong stores. Customer must contact our customer service for further arrangement.
Pick-up at MaBelle Shops in Hong Kong
Upon purchasing any items at MaBelle eShop, you can enjoy free pick-up service at any of our MaBelle shops in Hong Kong. Order items will be available after 6:00 pm upon the same day when receive dispatched notification.
Shop Pick-up Process
Available after 6:00 pm upon the same day when receive dispatched notification
Show your email notification, order number and the recipient information for confirmation
Verify your order items
Sign for receipt of order items
| eShop Exclusive Products | |
|---|---|
| Estimated Delivery Time | Shipping Fee |
| 2-4 Working Days | Free |
| Shop Products | |
| Estimated Delivery Time | Shipping Fee |
| 2-4 Working Days | Free |
| Engraved products | |
| Estimated Delivery Time | Shipping Fee |
| 6-8 Working Days | Free |
| Made-to-Order Products | |
| Estimated Delivery Time | Shipping Fee |
| 6-10 Weeks | Free |
Shipping Service
We offer free shipping at MaBelle eShop. Upon purchasing any items at MaBelle eShop, you can enjoy global free shipping with our designated courier. You may also choose other shipping method though shipping fee will be charged. Please note that we do not deliver to P.O. boxes or hotels.
Delivery Process
Delivery will be arranged within 1 working day upon the same day when receive dispatched notification
Recipient will receive call from the courier before delivery
Delivery to designated address(Delivery timeslot: from 09：00 to 19：00)
Sign for receipt of goods
Delivery to Hong Kong
Delivery is arranged within 1 working day by designated courier, upon the same day when receive dispatched notification.
| eShop Exclusive Products | |||
|---|---|---|---|
| Estimated Delivery Time | Shipping Fee | Shipping Method | |
| 2-4 Working Days | Free | Morning Express & Logistics Limited Order Tracking |
|
| Shop Products | |||
| Estimated Delivery Time | Shipping Fee | Shipping Method | |
| 2-4 Working Days | Free | Morning Express & Logistics Limited Order Tracking |
|
| Engraved products | |||
| Estimated Delivery Time | Shipping Fee | Shipping Method | |
| 6-8 Working Days | Free | Morning Express & Logistics Limited Order Tracking |
|
| Made-to-Order Products | |||
| Estimated Delivery Time | Shipping Fee | Shipping Method | |
| 6-10 Weeks | Free | Morning Express & Logistics Limited Order Tracking |
|
Overseas Areas (excluding Hong Kong & Mainland China)
| All Products(Including eShop Exclusive Products) For Any Purchases | ||
|---|---|---|
| Shipping Method | Estimated Delivery Time | Shipping Fee |
| Hong Kong Post Order Tracking |
2-4 weeks | Free |
| Speedpost Order Tracking |
2-3 weeks | HK$200 Free for orders over HK$3,000 |
| FedEx Express Order Tracking |
2-3 weeks | HK$500 Free for orders over HK$5,000 |
| Engraved products For Any Purchases | ||
| Shipping Method | Estimated Delivery Time | Shipping Fee |
| Hong Kong Post Order Tracking |
3-5 weeks | Free |
| Speedpost Order Tracking |
3-4 weeks | HK$200 Free for orders over HK$3,000 |
| FedEx Express Order Tracking |
3-4 weeks | HK$500 Free for orders over HK$5,000 |
| Made-to-Order Products For Any Purchases | ||
| Shipping Method | Estimated Delivery Time | Shipping Fee |
| Hong Kong Post Order Tracking |
9-12 weeks | Free |
| Speedpost Order Tracking |
8-10 weeks | HK$200 Free for orders over HK$3,000 |
| FedEx Express Order Tracking |
8-10 weeks | HK$500 Free for orders over HK$5,000 |
Delivery to Mainland China
| All Products(Including eShop Exclusive Products) For Any Purchases | ||
|---|---|---|
| Estimated Delivery Time | Shipping Fee | Shipping Method |
| 2-3 weeks | Free | EMS Order Tracking |
| Engraved products For Any Purchases | ||
| Estimated Delivery Time | Shipping Fee | Shipping Method |
| 3-4 weeks | Free | EMS Order Tracking |
| Made-to-Order products For Any Purchases | ||
| Estimated Delivery Time | Shipping Fee | Shipping Method |
| 8-10 weeks | Free | EMS Order Tracking |
- The shipping time listed in this website is for reference only and is subject to change due to factors such as increased shipping activities, holidays, politics and weather. The actual delivery time is subject to the courier. In addition, we shall not be liable for any damage or loss occurred during shipping.
- The price paid by the customer does not include any taxes and duties. After your items arrive at the destination, if the items are detained by the customs authorities, the sender/receiver shall be responsible for all duties/taxes or other related charges. Please check directly with the local customs authorities for the details and payment methods of the duties.
- Your order might be shipped with different logistic company, depending on actual situation.
Packaging
All items are packed in delicate jewellery boxes, which are differently designed according to purchased diamond brands.
Jewellery Box
MaBelle
Packed in MaBelle signature purple jewellery box
Bangle
Earrings
Ring
Necklace
The Leo Diamond®
Packed in The Leo Diamond®exclusive light box. The IGI and GemEx certicficates will be placed in a separate holder.
(For shipping to Mainland China, jewelry and diamond certicficates will be shipped separately)
Bangle
Earrings
Necklace
Ring
ASHOKA® Diamond
Packed in ASHOKA® Diamond exclusive jewellery box, with a separate holder for the certificate.
(For shipping to Mainland China, jewellery and diamond certificates will be shipped separately)
Packaging
For Shop Pick-Up Orders
Your jewellery will be packed in the same way as you shop in any Mabelle shop and can come with a MaBelle signature shopping bag.
For Shipping Orders
To ensure your gifts are still in perfect condition when they arrive at the destination and reduce the chance of being stolen during the delivery process, The outer mailing box adopts a simple protective box packaging design, and the interval between the inner boxes will be shipped according to the size and quantity of the jewelry box in your order.
Payment Options
We offer a wide range of secure payment options for you. During payment process, you will be redirect to the corresponding bank or e-payment website to fulfil payment or authenticate your identity. Furthermore, All credit card data will be encrypted at SSL (Secure Socket Layer) in our website to prevent personal data leakage or credit card theft, and keep your transactions safe and secure.
| Payment Options | |
|---|---|
| Cards Accepted | VISA MasterCard American Express |
| PayPal | Use Credit card / Paypal account balance for payment: VISA MasterCard American Express PayPal |
| Telegraphic Transfer/Bank-in | Bank Name: Hang Seng Bank Bank Address: 83 Des Voeux Rd. C., Central, Hong Kong Bank Code： 024 Account Name : Ma Belle International Limited Account No. : 773-558101-001 (HKD) Swift code： HASEHKHH *Please keep your payment slip *Extra fee may be charged by the bank |
| FPS | FPS Number: 2673218 (HKD) Account Name: Ma Belle International Limited *Please keep your payment slip *Extra fee may be charged by the bank |
| AlipayHK | Login your Alipay HK account or scan the QR code appeared on the screen. |
| f - Dollar | Valid f-Dollar can be used as cash discount at the rate of 1 f-Dollar : HK$1 when making purchase at MaBelle Hong Kong shops, MaBelle.com eShop or fanShare.hk. The discount is only applicable to payment settled in HK dollar, and the whole amount of valid f-Dollar in the member account will be used in that one particular transaction. |
10-day Return or Refund Policy
To help you enjoy shopping at MaBelle eShop, we have a 10-day Return & Refund Policy. This Return Policy is applicable to MaBelle eShop Online Purchase Orders ONLY and not for purchases at any physical shop. We are pleased to offer the 10-day return or refund policy for items in their “Good Condition”, and still in its original purchase condition. with all certificates, warranties, authenticity cards, original invoice and gift intact.
Details on Return or Refund Policy:
- To exchange a product, the product must be available to purchase on MaBelle eShop.
- If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than MaBelle shall be dealt with in accordance with the terms and conditions of the relevant companies.
- Exchange service can only be available once.
- If the order comes with free premiums or gifts, they must also be returned. If they were not completely returned, return requests will not be accepted.
- The actual times of the refund are subject to availability on the vendor or bank concerned.
- Please note that special handling fees and taxes or duties paid or payable by you at the time of purchase are non-refundable. However, you may be able to claim local taxes or customs charges back directly from your local customs office.
- Return requests made outside of the 10-day policy will be accepted at the discretion of MaBelle.
Applies to:
- MaBelle eShop Online Purchase Shipping Orders
Not applies to:
- eShop Online Purchase Shop Pick-up Orders
- MaBelle Shop purchased products
- Not in “Good Condition” items
- Engraved products
- Made-to-Order products
- Merchandise invoiced as ‘non-refundable, non-exchangeable’.
Returns Procedures
Regardless of Hong Kong or overseas orders, items in “Good Condition” can only be returned to any MaBelle shop in Hong Kong. If the return process involves product price differences or postage costs, the customer will be responsible for paying.
Customer should submit a return or exchange request to the customer service team within 10 days from the date of receipt (Invoice required)
Customer return items in “Good condition” and free premiums or gifts to any MaBelle shop in Hong Kong.
Our customer service team receive and check if the returned items are in “Good condition” or not (About 4 to 6 weeks)
Our customer service team will refund according to payment method or exchange the items.(The actual times of the refund are subject to availability on the vendor or bank concerned.)
Product Definition
| Product Category | Definition |
|---|---|
| eShop Exclusive Products | Only for online ordering. Stock is not available in MaBelle shops. |
| Shop Products | Available in both MaBelle shops and eShop. May display some of the style on eShop. Number of styles and stock in each shop are fluctuate. |
| Engraved Products | Personalized product with engraving texts. Engraving service only available on some of the items. |
| Made-to-Order Products | Product to be made at special request or resize. Only available on some of the items. |
| Alteration Product | Alteration Product Alteration service provide to purchased products. Only available on some of the items. |
Personalized Service
In order to create a better and enjoyable shopping experience, we provide personalized service with options like special message card with your own personal message and product engraving service. You can add a gift message while purchasing natural diamond jewellery for your special someone. You can also engrave text on jewellery for your special someone, like anniversary date, text, name or even secret code.
Engraving Service
We provide engraving service for some of the products with sufficient space. Orders contained engraved products take extra 4 working days to process. There is an Engraving Service check box in the product detail page to enter your engraving text. You shall submit the text you would like to engrave while checking out. Our customer service team will base on the content submitted and ship the order directly.
| Requirement: | |
|---|---|
| Word limit: | Max. 15 letters in English or 6 characters in Chinese, including punctuations and spaces. |
| Font style: | The preset font style in Chinese is "pmingliu (新細明體)"; English font styles are either "Times New Roman" |
| Fee | |
| New Purchased Product | HK$150 per engraved item |
| Re-engraved Product | HK$450 per engraved item Only for products that evaluated by our Product Department and carried out a Complimentary Re-Polishing Service |
| Process Time | |
| General arrangement: | Extra 4 working days for each order |
|
Special arrangement:
“Pick-up First, Engrave Later” Service
|
2 weeks for each order
In special circumstances such as peak seasons or public holidays, our customer service team can arrange a “Pick-up First, Engrave Later” Service, so that you can get your shinning gift and enjoy the holiday season. You may come to any MaBelle Hong Kong Shops within 1 month to have the engraving service afterward.
For whom need this arrangement, please contact our customer service team first. |
Free Message Card Service
Every customer who shopped in our eShop can enjoy a free message card service. You can write and submit your custom content in the Shopping Bag and send your love along with the jewelleries you picked to your loved ones. Our customer service team will base on the content submitted and ship the order with message card directly. If you do not check out with message card service or enter any content, it will be regarded as unnecessary to use this service. In this case, message card will not be included in the shipping order.
| Requirements: | |
|---|---|
| Word limit: | Max. 100 letters in English. Only the first 100 letters will be shown if limit exceeds. |
| Fee: | Free |
Made-to-Order Service
We provide a Made-to-Order service for some of the products, if you would like to order a same style product of your lost jewellery, an out-of-stock product, or products with customized size. After receiving your request, our customer service team will communicate with MaBelle Product Department with feasibility and price, and further made-to-order arrangement. Upon the confirmation of payment, all the Made-to-Order products will be processed in approximately 6 to 10 weeks before shipping. Please note that return and refund policy is not applied on all Made-to-Order items.
Made-to-Order Procedures
After receiving a Made-to-Order enquiry, our customer service team will reply to you in 1 -2 working days. (Please provide detailed information for prompt follow-up, e.g., product image or invoice order number.)
Quotation by Product Department after confirming the order details and request. (1-2 weeks needed)
You confirm the Made-to-Order product and fulfil payment.
Upon the confirmation of payment, the Made-to-Order product will be processed.(About 6 to 10 weeks for production)
After-sales Service
Alterations
Whether you purchased at MaBelle Hong Kong shops or eShop, we gladly provide after-sales and alteration service to you for your purchased products at any one of the MaBelle Hong Kong shops. As a MaBelle VIP, you may enjoy a free re-polishing service (subject to change depending on different VIP Class). You can contact our Customer Service Team for more details. For online order, you shall submit an online request for after-sales and alteration service, then bring your product to any MaBelle Hong Kong shops for further maintenance. If any maintenance costs or postage costs are involved during the return process, it will be paid by the customer.
Please pay attention to the following policy:
- Special handling fees, taxes and duties involved in the delivery of repaired goods will be non-refundable. Customer should apply to the local tax authority or customs for the return of the duties.
- Alteration is subject to product style and the level of damage. There is a possibility that some product styles may be different from their original appearance after alteration.
- The possibility of alteration is determined case by case. If any diamonds, gold, accessories or replacement is needed, the relevant cost depends on the actual situation of the product and alteration. Our staff or customer service team will provide a quotation on the alteration afterwards.
- As the price of materials fluctuates from time to time, alteration costs will vary from period to period.
- MaBelle reserves all rights to change and cancel these after-sales services at any time.
Applies to: (Products that are verified by our Product Department as repairable products)
- Online Order
- Shop Order
- Engraved Product
- Made-to-Order Product
Not applies to:
- Silver Product
- Silver Product with Natural Diamond
Alteration application process:
Customer provides photos of product which need alteration and invoice for our preliminary consultation by:
a. Go to any MaBelle Hong Kong Shops
b. Contact us by WhatsApp Contact
c. Submit alteration online (for Online Order)
b. Contact us by WhatsApp Contact
c. Submit alteration online (for Online Order)
Customer returns the product which need alteration to one of MaBelle Hong Kong Shops
Wait for our Product Department to check the product and reply to a quotation(around 1-2 weeks needed)
Customer confirms the maintenance details and pays the maintenance fee
Arrange product alteration (around 6-10 weeks needed)
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