I’ve been a customer of Zentro from when it was a ground floor shop and always found it to be satisfactory. The new upstairs salon is very nice but leaving the salon today, my hair doesn’t feel clean. When I asked my shampooer to please shampoo for longer, I was told that she couldn’t because it was Chinese New Year and likewise when I asked for a head massage. When I then complained to my hair stylist that my hair didn’t feel clean, he was so rude, turning his back to me and telling me that the hair massage is not always a given. My point was not about the hair massage though this would have been nice but about the fact that no one should leave a hairdresser feeling that their hair is not clean. At the till, I was expected to pay the CNY increased rate (more for a service that is less good than it usually is) and was again treated in a horrifically rude manner “Just pay and go”, etc. In the end, I paid the usual price of 150HKD, but still felt I paid too much. Never again.… – show
Reviews about Zentro