Spirit Air Reviews

I was charged $70 by Spirit Air for something I didn’t charge. After 2 hours on hold and being transferred 3 times and explaining to them that they had someone else’s name associated with my card, for a charge I didn’t authorize (they mixed up a my information with a coworker). They told me this was not a mistake and I would need to get their personal information DOB and SSN. or they wouldn’t correct the error. Mind you she never had my credit card info nor did I have hers but Spirit claimed it was my error not theirs. I had to file a claim with my credit card company and get a new card. All of this as a result for a flight they canceled a year ago an hour before the flight. I WILL NEVER FLY SPIRIT AIRLINE.

Was a first time flyer and I choose this airline. Bad decision because they lost some important documents of mines. My birth certificate, marriage certificate and id. Was not able to board the ship. May 28 is my birthday. I cruise with Carnival every birthday. This year I turned 50 and I wanted it to be special. All the planning I did ahead of time. All the long hours I put in at work doing over time to make this birthday special. Just to be crushed be Spirit airlines. They damage my luggage. It's all scuffed up and has a cut in it. That's not what's important though. What's important is that they ruined my special day and made me miss a whole 4 day cruise to the Bahamas and all they offered me was a measly $50 voucher to use on their airline by September 2024.

Both of my arrival and return flights were canceled and rescheduled for a different day. When I called Customer Service for assistance, the phone "mysteriously" hung up when I asked to speak to a manager...THREE DIFFERENT TIMES/CALLS. I had to pay more to change my hotel days last minute. Got no compensation from Spirit. Absolutely terrible.

The webpage of psychiatric airlines is always wrong. It always allows you to book from scratch until their price becomes more expensive. In order not to delay the planned trip, you have to spend more money to buy.

Very bad customer service, incompetent and irresponsible staff, inconsistent policy. I almost think that the entire company is setting people up to rob money. For unknown reason, they checked me in, seats were assigned but couldn’t print boarding passes. They rebooked the flights for the next day with no charge. Then the same thing happened. No compensation for the hotel or transportation or no meal vouchers or apologies. Finally they identified the issue to be the pet (they also blamed the third party where they thought I got the tickets from, but no I purchased the tickets from Spirit, they blamed the IT system, they also had my names messed up, etc). Then they blamed the government for not clearing the pet. What??

One of the worst to put it lightly. Absolutely, this company has a crap reputation and Spirit stands behind that statement with a 5 star disgraceful reputation. I will no longer even attempt to give them a crumb of a chance. Terrible customer service. Untrained unintelligible staff giving inaccurate info. Fly Southwest. Never had the kind of service or unhelpful that Spirit so gladly dished out. All for just trying to use card points and didn't save anything either.

The worst Airlines ever. They are crooks. I purchased a ticket for my sister to see a cousin who was in hospice. It was short notice and wanted to only see her before she passed. Well, less than 24 hours after I purchased the ticket, she passed. So less than 24 hours after the purchase I called to cancel the flight. I was told that I would need to take my request to a Chatbot and they would decide. Not even a human. I was told by the chatbot I needed to have a death certificate. I explained she died Today, and requesting a death certificate to send to an unknown entity breaks HIPPA laws. The chatbot wanted an obituary. I repeated, she died that day. Anyway, I then asked for a place to send a letter and was told there is no mailing address. Well, after much complaining they finally provided an address in Miramar, Fl. I will send them a letter. They did agreed to give me airline credit for 90 days, of which I said, "No thank you."

I was booking flight tickets for a specific date and chose the bundle option by mistake. Re-started the order but it automatically took the bundle option and added 700$ to a 220$ trip. Tried to chat with the customer service. After 2 hours of chat they could do nothing. Such a terrible experience. And I'm not flying with them ever again.

Horrible service. Rude crew. Told one price on phone. Get to gate. They made me pay $57 for a carry on. I had to purse briefcase etc… Just carry on and they charged me. Since when do we pay for carry on. ???

Horrible. May 2024, HORRIBLE. Late. Delayed everyone. Mad hot and not A drop OF rain in sight. No Reason what so ever for everyone to be delayed by 3 HOURS or more. The bag rule and the delays are not even needed. They are lazy and obviously not interested in making their company better. They see it as cheap flights (200.00 one way state to state). No rural area lol so it's not called for whatsoever: Use another airline.