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Article ID : 00112903 / Last Modified : 06/09/2023Print

How do I perform a factory reset on Sony's Android TV?

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    WARNING: A Factory data reset deletes all customised settings, including channels, account information (such as a Google account), system and applications data, downloaded apps, wired and wireless network settings and parental lock settings. 


    Important to know before you start a factory reset

    Is your TV unresponsive / stuck in a continuous reboot loop?

    IMPORTANT: If your TV is unresponsive or reboots continuously and you can't perform a (soft) power reset or a factory reset, refer to the article:
    Perform a Forced Factory Reset on Android TV (manually using the three buttons on the side of the TV)

    How to sync your apps to recover application data after a factory reset

    You can sync your Apps with your Google account to recover some of the application's data after you perform a factory reset. Follow the steps below depending on your TV menu.

    Android™ 9

    Press HOME → Settings → Device Preferences or Accounts & Sign in → Google → Choose synced apps → select items to sync → Sync now.

    Android 7.0, Android 8.0

    Press HOME → Settings → Google → Choose synced apps in Sync → select items to sync → Sync now.

    Android 6.0

    Press HOME → Settings → Personal → Google → Choose synced apps in Sync → select items to sync → Sync now.

    How to perform a factory reset on your TV

    Keep the following points in mind:

    • The factory reset may take a few minutes. Please wait until you are informed that the process has been completed.
    • You need to enter a PIN code (if one was set on your TV) when you select the Erase everything option.
    • After the Factory Reset process completes successfully, your TV proceeds into the Initial Setup wizard. You will need to agree to the Google Terms of Service and Google Privacy Policy.
    • The Touchpad pairing sequence will have to be activated again after a factory reset.

    What is the current status of your TV?

    Select the status of your TV from the two options below to navigate to the appropriate section:

    1. The Home screen can be displayed
    2. The Home screen cannot be displayed (the HOME button on the remote control does not work)

    If the Home screen can be displayed
     

    NOTES: 

    • For X74xxH_X75xxH Series: Skip step 5 and 6.
    • The display screen may differ depending on the model or OS version.
    1. Turn the TV on.
    2. On the supplied remote control, press the HOME button.
    3. Select  Settings.
    4. The next steps will depend on your TV menu options:
      • Select Device Preferences → Reset. 
      • Select Device Preferences → About → Reset.
      • Select Storage & Reset. 
    5. Select Factory data reset, as shown in the image below.

    1. Select Erase Everything.
    • If you're asked to provide a password, enter the password for the Parental lock (Broadcast).
    1. Select Yes.

    If the Home screen cannot be displayed (the HOME button on the remote control does not work)

    Steps for the X74xxH_X75xxH Series

    If there is a response when you press the  ACTION button on the remote control, follow the procedure below:

    1. Press the  ACTION button on the remote control.
    2. Select Settings.
    3. Select Device Preferences.
    4. The next steps will depend on your TV menu options:
      • Select Reset.
      • Select About → Reset.

    Steps for TVs other than the X74xxH_H75xxH Series

    If there is a response when you press the HELP button on the remote control, follow the procedure below.
    NOTE: The display screen may differ depending on the model or OS version.

    1. Turn the TV on.
    2. On the supplied remote control, press the HELP button.
    3. Under How to use your TV, select Help Guide.
    4. Select Settings, as shown in the image below.
    5. Select Configuring the TV.
    6. Select TV.
    7. Select   Settings, as shown in the image below.
    8. The next steps depend on your TV. Follow the steps according to your TV menu options:
      • Select Device Preferences → Reset.
      • Select Storage & reset. 
    9. Select Factory data reset.
    10. Select Erase Everything.
    • If asked to provide a password, enter the password for the Parental lock (Broadcast).
    1. Select Yes.