Djibril was very helpful and succeeded…
Djibril was very helpful and succeeded in handling quickly and with a lot of efficiency my reservation issue to get back home in Paris.
I thank him very much.
Date of experience: June 05, 2024
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Reviews4.6
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good service on the telephone
good service on the telephone. I had to wait some time but everything was handled well.
Not so good is that the online reservation was not confirmed and that I had to make the call to get the confirmation.
Date of experience: June 04, 2024
Reply from GO Voyages
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I had a very calm and responsive…
I had a very calm and responsive interlocutor, something that I admired. Thank you very much GO VOYAGE but particularly the agent Bounama for his help, he reassured me very much.
Date of experience: June 04, 2024
Reply from GO Voyages
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
ref 16596270191
Quick, polite and efficient customer support. I spoke to customer service team 3 times, each time with a different request. All customer service reps were able to help me with my requests and provide me with all the information I needed. Very satisfied. Thank you!
Date of experience: May 31, 2024
Reply from GO Voyages
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
I just want to say a special thanks to…
I just want to say a special thanks to Sandy who clearly understand my request and resolve the problem with my prime membership very quickly. He tried to satisfy the customer first.
I recommand him 100%, he is great !
Thanks again.
Date of experience: May 30, 2024
Reply from GO Voyages
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
Abonnement Go prime. I had a téléphone conversation with…
I had a téléphone conversation with Cessi today. He explained all thé rules And régulations concerning Go Prime .
Hé is a réal professional. Hé us very kind, hé even made a nice And profitable offer if I stay with Go prime.
Thank you!
Date of experience: May 28, 2024
Reply from GO Voyages
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very helpful very nice people and best…
Very helpful very nice people and best costumer service I was served by a young guy in the reception, the agent was very polite helpful and smiling at all the times
Thank you so much for your help !!
Date of experience: May 28, 2024
Reply from GO Voyages
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
After having received an e-mail of…
After having received an e-mail of cancelation of our bookings, we have had most chance and pleasure to recover them thanks to Miss DABA's great efforts.
Date of experience: May 30, 2024
Reply from GO Voyages
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Abdel Hamid el Mensouri was very…
Abdel Hamid el Mensouri was very helpful and reactive. He could rapidly answer my questions and satisfy my demand. Because I was really lost, Thank you!!
Date of experience: May 27, 2024
Reply from GO Voyages
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
What a great experience for this web…
What a great experience for this web site wish all the best to all worker's especially almehdi nice team and they will do there best to help you keep going
Date of experience: May 30, 2024
Reply from GO Voyages
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Refund awaited since +4 years
Made the mistake of believing that my promised refund would be credited in 10 days as per the Customer Care email.
I have been waiting since MORE THAN 4 years now for my promised hardearned money.
It just shows how professional and sincere Govoyage with clients.
I know no company which is so shameless !
Legally they are supposed to reimburse me within 3 months as per the French law. So my lawyer will take it up now as I have enough proof that Govoyage gives refund deadlines and then doesn’t respect it.
Advice to future customers : stay away!
Kevin
Date of experience: June 03, 2024
Reply from GO Voyages
Hi Kevin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Niang was efficient
Niang was efficient, polite and fulfilled my request. Thank you for that :)
Date of experience: June 03, 2024
Reply from GO Voyages
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Good advice and exchange from the…
Good advice and exchange from the person online
Thanks
Date of experience: June 04, 2024
Reply from GO Voyages
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Great expérience
Great . I received from Mareme Guisse a great feedback of my request with a lot of efficiency and clear answer .
Date of experience: June 01, 2024
Reply from GO Voyages
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Reply from GO Voyages
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
sofia a été excellente un grand merci
sofia a été excellente un grand merci. Excellent service
Date of experience: June 03, 2024
Reply from GO Voyages
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Adam was helpful and made everything…
Adam was helpful and made everything clear, im calling back if I have other questions.
Date of experience: May 30, 2024
Reply from GO Voyages
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Prime plan
16576063117
The agent took care immediately of my prime plan and canceled it. She was really professional and respectful and efficient
Date of experience: May 27, 2024
Reply from GO Voyages
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
This website is a scam
This company is a scam. The have prices on skyscanner, always the lowest. When you fill out all the details, including credit card, if you haven't bought any extra service that they try so hard to sell you with dark patterns, they say the price you had selected isn't available anymore. The same happens with e-dreams. This is an illegal practice and it should be stopped immediately. I have contacted several different types of authorities to make sure you stop scamming people. This had happend to me months ago and i thought it was just a bug, but now, months later, it happened to my boyfriend. God I hope they are not storing my credit card info. Please report this website for phishing.
Date of experience: June 02, 2024
Reply from GO Voyages
Hi Paolo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Customer service
After booking my flight I had an issue.
I called the customer service, no waiting time before reaching a person.
Thierno listened to me and solved my problem quickly and beyond my expectations.
Date of experience: May 22, 2024
Reply from GO Voyages
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team