BUS 215 Chapter 1
Which of the following is a difference between the formal communication network and informal communication network?
a.The formal communication network has no single, consistent source, whereas the informal communication network has a single, consistent source.
b.The formal communication network can be depicted graphically by the organization chart, whereas the informal communication network cannot be depicted accurately by any graphic means.
c.The formal communication network is dictated by the cultural environment of an organization, whereas the informal communication network is dictated by the technical environment of an organization.
d.The formal communication network has a reputation for being speedy but inaccurate, whereas the informal communication network is always accurate.
a.The formal communication network has no single, consistent source, whereas the informal communication network has a single, consistent source.
b.The formal communication network can be depicted graphically by the organization chart, whereas the informal communication network cannot be depicted accurately by any graphic means.
c.The formal communication network is dictated by the cultural environment of an organization, whereas the informal communication network is dictated by the technical environment of an organization.
d.The formal communication network has a reputation for being speedy but inaccurate, whereas the informal communication network is always accurate.
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Which of the following is a difference between the formal communication network and informal communication network?
a.The formal communication network has no single, consistent source, whereas the informal communication network has a single, consistent source.
b.The formal communication network can be depicted graphically by the organization chart, whereas the informal communication network cannot be depicted accurately by any graphic means.
c.The formal communication network is dictated by the cultural environment of an organization, whereas the informal communication network is dictated by the technical environment of an organization.
d.The formal communication network has a reputation for being speedy but inaccurate, whereas the informal communication network is always accurate.
a.The formal communication network has no single, consistent source, whereas the informal communication network has a single, consistent source.
b.The formal communication network can be depicted graphically by the organization chart, whereas the informal communication network cannot be depicted accurately by any graphic means.
c.The formal communication network is dictated by the cultural environment of an organization, whereas the informal communication network is dictated by the technical environment of an organization.
d.The formal communication network has a reputation for being speedy but inaccurate, whereas the informal communication network is always accurate.
cx
Which of the following statements describes teams?
a.They lead to decreased interaction between employees and management.
b.They function effectively as soon as they are formed requiring no developmental process to operate.
c.They increase efficiency by eliminating layers of managers whose job was once to pass orders downward.
d.They require managers to set goals for each team member.
a.They lead to decreased interaction between employees and management.
b.They function effectively as soon as they are formed requiring no developmental process to operate.
c.They increase efficiency by eliminating layers of managers whose job was once to pass orders downward.
d.They require managers to set goals for each team member.
dx
Jeff, an employee at Citrus Inc., hears about a change in the company's leave policy from one of his coworkers and shares this information with another coworker, Judy. Judy, in turn, passes on the information to her teammates. However, this information has not been officially confirmed. In this scenario, the information was exchanged through _____.
a.
formal communication
b.
external communication
c.
upward communication
d.
grapevine communication
a.
formal communication
b.
external communication
c.
upward communication
d.
grapevine communication
d
_____ flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart.
a.
Lateral communication
b.
Horizontal communication
c.
Upward communication
d.
Downward communication
a.
Lateral communication
b.
Horizontal communication
c.
Upward communication
d.
Downward communication
d
In the context of levels of communication, internal messages
a.
include website communication and annual reports.
b.
include communication to the public.
c.
are communicated through media advertisements.
d.
are intended for recipients within an organization.
a.
include website communication and annual reports.
b.
include communication to the public.
c.
are communicated through media advertisements.
d.
are intended for recipients within an organization.
d
A _____ is the situation or setting within which all communication occurs.
a.
stimulus
b.
memorandum
c.
context
d.
grapevine
a.
stimulus
b.
memorandum
c.
context
d.
grapevine
c
Promoting a company's products, services, and image using a variety of channels in various contexts is one of the career activities that require communication
T
In the context of directions of communication flow, _____ is a type of communication that is generally a response to requests from supervisors
a.
horizontal communication
b.
downward communication
c.
upward communication
d.
lateral communication
a.
horizontal communication
b.
downward communication
c.
upward communication
d.
lateral communication
c
Which of the following is true of the formal communication network?
a.It undergoes continual changes and does not parallel the organizational chart of an organization.
b.It has a reputation for being speedy but inaccurate.
c.It is dictated by the managerial, technical, cultural, and structural environment of an organization.
d.It is the most lenient of all communication networks.
a.It undergoes continual changes and does not parallel the organizational chart of an organization.
b.It has a reputation for being speedy but inaccurate.
c.It is dictated by the managerial, technical, cultural, and structural environment of an organization.
d.It is the most lenient of all communication networks.
cx
In the communication process, differences in education level, experience, and culture of the sender and the receiver are examples of:
a.
synergies.
b.
connotations.
c.
interferences.
d.
claims.
a.
synergies.
b.
connotations.
c.
interferences.
d.
claims.
c
In an ideal communication situation, one party would be able to encode his or her message in such a way that the receiving party would understand the intended meaning differently.
F
Identify a true statement about downward communication.
a.
It helps employees learn about the quality of their job performance.
b.
It flows from the front lines of an organization to the top.
c.
It is primarily feedback to requests and actions of supervisors.
d.
It keeps management informed about the feelings of lower-level employees.
a.
It helps employees learn about the quality of their job performance.
b.
It flows from the front lines of an organization to the top.
c.
It is primarily feedback to requests and actions of supervisors.
d.
It keeps management informed about the feelings of lower-level employees.
a
In successful team environments, shared leadership, which involves more direct and effective communication between management and its internal customers, is common
T
Organizational communication is communication that occurs with an organizational context
T
Which of the following statements is true of decentralized decision making
a.It requires every decision to be made by the top management.
b.It enables teams to communicate in a peer-to-peer fashion.
c.It primarily involves downward communication.
d.It follows traditional lines of authority.
a.It requires every decision to be made by the top management.
b.It enables teams to communicate in a peer-to-peer fashion.
c.It primarily involves downward communication.
d.It follows traditional lines of authority.
B