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Blackberry 8530 User Manual
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BlackBerry Curve 8530 Smartphone
Version: 5.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.

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Summary of Contents for Blackberry 8530

  • Page 1 BlackBerry Curve 8530 Smartphone Version: 5.0 User Guide To find the latest user guides, visit www.blackberry.com/docs/smartphones.
  • Page 2 SWD-643442-0817041606-001...
  • Page 3: Table Of Contents

    Contents Welcome to BlackBerry!............................................Feature availability..............................................Find more information............................................... Start using your device.............................................. Navigation and typing............................................... BlackBerry basics............................................... Troubleshooting basics.............................................. Shortcuts..................................................BlackBerry basics shortcuts............................................Phone shortcuts................................................Message shortcuts..............................................File and attachment shortcuts..........................................Media shortcuts................................................Browser shortcuts............................................... Calendar shortcuts..............................................Typing shortcuts................................................. Search shortcuts.................................................
  • Page 4 Email messages................................................PIN messages................................................SMS text messages..............................................MMS messages................................................Message list options..............................................S/MIME-protected messages........................................... PGP protected messages............................................Message shortcuts..............................................Message troubleshooting............................................Files and attachments............................................... File and attachment basics............................................Managing files and attachments..........................................Documents.................................................. Spreadsheets................................................Media files................................................... Presentations................................................vCard contact attachments............................................File and attachment shortcuts..........................................
  • Page 5 Date, time, and alarm..............................................Set the date and time manually..........................................Get the date and time from the wireless network automatically................................. Change what appears on the display when your device is charging..............................Change the clock face............................................... Display a second time zone............................................Turn on bedside clock mode.............................................
  • Page 6 Delete a display language............................................About typing input languages..........................................Change the typing input language.......................................... Use a shortcut to switch typing input languages while you type................................ Change the shortcut for switching typing input languages................................. Turn off the shortcut for switching typing input languages................................. Change the display options for contacts.........................................
  • Page 7 About GPS technology.............................................. Get your GPS location............................................... Turn off location aiding............................................. Prevent others from tracking your location......................................GPS technology troubleshooting..........................................Maps.................................................... Map basics.................................................. Navigation................................................... Maps bookmarks................................................ Map options................................................Map shortcuts................................................Maps troubleshooting..............................................BlackBerry Messenger............................................... Contacts..................................................Groups..................................................Conversations................................................Availability................................................... Applications................................................About multitasking..............................................Keep an application running and switch to another application.................................
  • Page 8 Update the BlackBerry Device Software from a web site..................................BlackBerry Device Software troubleshooting......................................Wireless network coverage............................................Turn on the connection to the wireless network....................................Turn off the connection to the wireless network....................................Turn off data service or set data service options when roaming................................Wireless networks that your device connects to....................................
  • Page 9 Add a contact to your SIM card..........................................Copy contacts from your SIM card to your contact list..................................Copy a contact from your contact list to your SIM card..................................Change a SIM card contact............................................Delete a SIM card contact............................................Store SMS text messages on your SIM card......................................About SIM card security............................................
  • Page 10 TTY support................................................. Voice dialing................................................AutoText..................................................Predictive input method............................................BrickBreaker................................................About BrickBreaker..............................................BrickBreaker capsules..............................................BrickBreaker scoring..............................................Play BrickBreaker............................................... Adjust the volume..............................................Set the paddle speed..............................................Submit a score to the BrickBreaker high score web site..................................Check the high scores on the BrickBreaker web site..................................... Word Mole game................................................
  • Page 11: Welcome To Blackberry

    User Guide Welcome to BlackBerry! Welcome to BlackBerry! This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the Home screen of your device, or by pressing the Menu key and clicking Help in most applications. Please read the Safety and Product Information booklet, located on the BlackBerry®...
  • Page 12: Find More Information

    User Guide Welcome to BlackBerry! Find more information, 10 Wireless networks that your device connects to, 238 BlackBerry Device Software, 233 Find more information • To view the user guide for your BlackBerry® device, click Help in the application list or in an application menu. •...
  • Page 13: Navigation And Typing

    User Guide Welcome to BlackBerry! 4. Complete the instructions on the screen. Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. Navigation and typing About the Menu key and Escape key The Menu key and Escape key on your BlackBerry®...
  • Page 14: Change Your Ring Tone

    User Guide Welcome to BlackBerry! Related topics Add a pause or a wait to a phone number, 145 Change your ring tone On the Home screen, click the Sounds icon. 2. Click Set Ring Tones/Alerts. 3. Click the application or item that you want to change. 4.
  • Page 15: Add A Contact

    User Guide Welcome to BlackBerry! 5. Type a message. 6. Press the key. 7. Click Send. Related topics Mailing lists, 147 Add a contact In the contact list, click Add Contact. 2. Type the contact information. 3. Press the key. 4.
  • Page 16: Visit A Web Page

    User Guide Welcome to BlackBerry! 4. To pause recording, click the pause icon. Note: The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused. Related topics Play a media file, 99 Take a picture, 13 Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry®...
  • Page 17: Troubleshooting Basics

    User Guide Welcome to BlackBerry! Troubleshooting basics I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. •...
  • Page 18 User Guide Welcome to BlackBerry! • If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.
  • Page 19 User Guide Welcome to BlackBerry! I cannot play a media file on a web page Your BlackBerry® device might not support the size or file format of the media file.
  • Page 20: Shortcuts

    User Guide Shortcuts Shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. BlackBerry basics shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To move the cursor, slide your finger on the trackpad.
  • Page 21: Message Shortcuts

    User Guide Shortcuts • If you have multiple phone numbers associated with your device, to switch phone numbers, in the phone application, click your active phone number. Click a phone number. Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message •...
  • Page 22: File And Attachment Shortcuts

    User Guide Shortcuts File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To search for text in a file or an attachment, press F. • To move to the last cursor position after closing and reopening a file or an attachment, press G. In a spreadsheet •...
  • Page 23: Browser Shortcuts

    User Guide Shortcuts • To fit a picture to the screen size, press 1. Camera and video camera • To zoom in to a subject before taking a picture, press the Volume Up key. • To zoom out from a subject before taking a picture, press the Volume Down key. •...
  • Page 24: Calendar Shortcuts

    User Guide Shortcuts Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No. •...
  • Page 25: Search Shortcuts

    User Guide Shortcuts Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To search for a contact in a list of contacts, type the contact name or initials separated by a space. •...
  • Page 26: Phone

    User Guide Phone Phone Phone basics Find your phone number Perform one of the following actions: • To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My Number field at the top of the screen. •...
  • Page 27: Place A Call On Hold

    User Guide Phone • To answer the incoming call and end the current call, click Answer - Drop Current. To return to the first call, press the Menu key. Click Swap or Flash. Change your ring tone On the Home screen, click the Sounds icon. 2.
  • Page 28 User Guide Phone 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. • To type a number, press a number key.
  • Page 29: Emergency Calls

    User Guide Phone Emergency calls About emergency calls If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted.
  • Page 30: Voice Mail

    User Guide Phone Related topics Amplify the volume using the audio boost feature, 101 Improve sound quality for media files, 101 Change the default volume for calls You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume. From the Home screen, press the Send key.
  • Page 31: Speed Dial

    User Guide Phone Check your voice mail Depending on your theme, you might be able to check your voice mail from the Home screen. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Call Voice Mail. Change the voice mail access number If a voice mail access number is not already set on your BlackBerry®...
  • Page 32: Voice Dialing

    User Guide Phone • To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. • To assign the contact to a different speed dial key, click Move. Click a new speed dial key. •...
  • Page 33: Turn Off Choice Lists For Voice Commands

    User Guide Phone 3. Change the Voice Dialing Language field. 4. Press the Menu key. 5. Click Save. Turn off choice lists for voice commands If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list.
  • Page 34: Conference Calls

    User Guide Phone 4. Press the Menu key. 5. Click Save. Improve voice recognition of numbers On the Home screen or in a folder, click the Options icon. 2. Click Voice Dialing. 3. Press the Menu key. 4. Click Adapt Digits. 5.
  • Page 35: Call Logs

    User Guide Phone Speak privately with a contact during a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. During a conference call, press the Menu key.
  • Page 36 User Guide Phone You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days. View call logs in the messages application From the Home screen, press the Send key.
  • Page 37: Call Forwarding

    User Guide Phone 5. Press the Menu key. 6. Click Forward. Delete call log notes From the Home screen, press the Send key. 2. Highlight a call log. 3. Press the Menu key. 4. Click View History. 5. Press the Menu key. 6.
  • Page 38 User Guide Phone Add a call forwarding phone number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. From the Home screen, press the Send key. 2. Press the Menu key. 3.
  • Page 39: Smart Dialing

    User Guide Phone Smart dialing About smart dialing You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart-dialing options.
  • Page 40: Tty Support

    User Guide Phone TTY support Depending on your wireless service provider, this feature might not be supported. About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices.
  • Page 41: Phone Options

    User Guide Phone If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
  • Page 42: Turn Off The Prompt That Appears Before You Delete Items

    User Guide Phone 7. Click Save. To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log. Hide or display your phone number when you make calls The wireless network can override the option that you choose. From the Home screen, press the Send key.
  • Page 43: Phone Shortcuts

    User Guide Phone 2. Press the Menu key. 3. Click Options. 4. Click General Options. 5. Change the Auto Answer Calls field to Out Of Holster. 6. Press the Menu key. 7. Click Save. Reset a call timer A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider.
  • Page 44: Phone Troubleshooting

    User Guide Phone Phone troubleshooting I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. •...
  • Page 45 User Guide Phone • If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. •...
  • Page 46: Messages

    User Guide Messages Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3.
  • Page 47: Sending Messages

    User Guide Messages 2. Click Attach Address or Attach Contact. 3. Click a contact. Add a signature To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.
  • Page 48 User Guide Messages • Type a contact name. • Type part of a contact name or email address. Click a contact. 5. Type a message. 6. Press the key. 7. Click Send. Related topics Search for contacts in your organization's address book, 145 Mailing lists, 147 Send a PIN message On the Home screen, click the Messages icon.
  • Page 49 User Guide Messages Send an MMS message Depending on your wireless service plan, this feature might not be supported. On the Home screen, click the Messages icon. 2. Press the key. 3. Click Compose MMS. 4. Perform one of the following actions: •...
  • Page 50: Managing Messages

    User Guide Messages 2. Highlight the message. 3. Press the Menu key. 4. Click Delete. Managing messages Open a message If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address.
  • Page 51: Email Messages

    User Guide Messages View messages in a specific folder You can view email messages and MMS messages in a specific folder. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click View Folder. 4. Click a folder. Delete a message In a message, press the Menu key.
  • Page 52 User Guide Messages Related topics Search for contacts in your organization's address book, 145 Mailing lists, 147 Delete the original text from a reply message When replying to a message, press the Menu key. 2. Click Delete Original Text. File an email message To perform this task, your BlackBerry®...
  • Page 53 User Guide Messages 6. Press the Menu key. 7. Click Folder Redirection. 8. Select the check box beside an email message folder. 9. Press the Menu key. 10. Click Save. Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your device.
  • Page 54: Email Message Filters

    User Guide Messages Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
  • Page 55 User Guide Messages Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.
  • Page 56: Email Message Folders

    User Guide Messages 4. Click Email Filters. 5. Highlight an email message filter. 6. Press the Menu key. 7. Click Edit. 8. Change the options for the email message filter. 9. Press the Menu key. 10. Click Save. Prioritize email message filters On the Home screen, click the Messages icon.
  • Page 57 User Guide Messages Add an email message folder To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon. 2.
  • Page 58: Email Message Options

    User Guide Messages 4. Highlight a folder. 5. Press the Menu key. 6. Click Delete. Email message flags About flags You can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry®...
  • Page 59 User Guide Messages 3. Select the Spell Check Email Before Sending option. 4. Press the Menu key. 5. Click Save. Set an out-of-office reply To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature.
  • Page 60 User Guide Messages 7. Press the Menu key. 8. Click Save. Stop loading pictures in HTML email messages By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email messages. On the Home screen, click the Messages icon. 2.
  • Page 61 User Guide Messages 4. Click General Options. 5. Change the Auto More field to No. 6. Press the Menu key. 7. Click Save. To download more of an email message, press the Menu key. Click More or More All. Change the email address that you use to send messages or meeting invitations On the Home screen or in a folder, click the Options icon.
  • Page 62: Pin Messages

    User Guide Messages PIN messages About PIN messages A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your email account.
  • Page 63: Sms Text Messages

    User Guide Messages SMS text messages SMS text message basics About SMS text messages To send and receive SMS text messages, your wireless service provider must set up your wireless service plan for SMS text messaging. You can send SMS text messages to contacts who are also set up for SMS text messaging. You can also forward SMS text messages as PIN or email messages.
  • Page 64 User Guide Messages Options for SMS text messages Turn off AutoText for SMS text messages On the Home screen or in a folder, click the Options icon. 2. Click SMS. 3. Set the Disable AutoText field to Yes. 4. Press the Menu key. 5.
  • Page 65: Cell Broadcasting

    User Guide Messages Set how long your service center attempts to send SMS text messages If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the amount of time set in the Validity Period field.
  • Page 66 User Guide Messages 5. Perform one of the following actions: • If a cell broadcast channel appears on the screen, select the check box beside the channel. • If a cell broadcast channel does not appear on the screen, highlight the Empty field. Click Add Channel. Type the channel ID and a nickname.
  • Page 67: Mms Messages

    User Guide Messages MMS messages MMS message basics About MMS messages To send and receive MMS messages, your wireless service provider must set up your wireless service plan for MMS messaging. You can send and receive media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov files in MMS messages. If you have more than one phone number associated with your BlackBerry®...
  • Page 68: Mms Message Attachments

    User Guide Messages 5. To customize the slide show, perform any of the following actions: • To add text to a slide, highlight the empty field below the attachment. Type text. • To change how long a slide appears, change the Slide Duration field. •...
  • Page 69 User Guide Messages 5. Click Add To Calendar. Add a contact to your contact list from an MMS message In an MMS message, highlight a vCard® attachment. 2. Press the Menu key. 3. Click View Attachment. 4. Press the Menu key. 5.
  • Page 70: Message List Options

    User Guide Messages View the size of an MMS message before sending it In an MMS message, press the Menu key. 2. Click Options. The Estimated Size field displays the size of the MMS message. Stop receiving MMS messages when roaming On the Home screen or in a folder, click the Options icon.
  • Page 71 User Guide Messages 4. Click General Options. 5. Change the Confirm Mark Prior Opened field to No. 6. Press the Menu key. 7. Click Save. Set how long your device stores messages On the Home screen, click the Messages icon. 2.
  • Page 72 User Guide Messages 7. Click Save. Open a new message automatically when you remove your device from your holster On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options. 4. Click General Options. 5. Change the Auto Open Newest Message After Removing Device From Holster field. 6.
  • Page 73 User Guide Messages Hide the new or unopened message indicator On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options. 4. Click General Options. 5. Perform one of the following actions: • To hide the new message indicator, change the Display New Message Indicator field to No. •...
  • Page 74 User Guide Messages 6. Click Save. Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters.
  • Page 75: S/Mime-Protected Messages

    User Guide Messages S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.
  • Page 76 User Guide Messages Attach a certificate to a message You can attach a certificate to email messages and PIN messages. When composing a message, press the Menu key. 2. Click Attach Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5.
  • Page 77 User Guide Messages 2. Press the Menu key. 3. Click Import Server. View the certificate used to sign or encrypt a message In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the Menu key. 3.
  • Page 78 User Guide Messages Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. The message is strongly encrypted. The message is weakly encrypted. Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry®...
  • Page 79 User Guide Messages 5. Press the Menu key. 6. Click OK. Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously.
  • Page 80 User Guide Messages 4. Change the Message Viewer Icons field. 5. Press the Menu key. 6. Click Save. Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support.
  • Page 81: Pgp Protected Messages

    User Guide Messages S/MIME-protected message troubleshooting Some signing and encryption options are not available on my device Try performing the following actions: • Verify that the email account that you are using supports all signing and encryption options. • If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.
  • Page 82 User Guide Messages Encrypt a PGP protected message with a pass phrase By default, your BlackBerry® device uses your PGP® key to encrypt messages. When composing a message, change the Encoding field to one that uses encryption. 2. Press the Menu key. 3.
  • Page 83 User Guide Messages Attachment indicators in PGP protected messages The message includes a PGP® key attachment. The message includes multiple PGP key attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message In a message, highlight the certificate server indicator.
  • Page 84 User Guide Messages Your device cannot verify the digital signature. Your device requires more data to verify the digital signature. Your device trusts the sender’s PGP® key. The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be verified, or is not on your device.
  • Page 85 User Guide Messages 5. Press the Menu key. 6. Click OK. Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously.
  • Page 86 User Guide Messages 4. Change the Message Viewer Icons field. 5. Press the Menu key. 6. Click Save. Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support.
  • Page 87: Message Shortcuts

    User Guide Messages • If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.
  • Page 88: Message Troubleshooting

    User Guide Messages • To move to the previous date, press P. • To move to the next unopened item, press U. • To move to the next related message, press J. • To move to the previous related message, press K. Message troubleshooting I cannot send messages Try performing the following actions:...
  • Page 89 User Guide Messages • If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. •...
  • Page 90 User Guide Messages If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message. Related topics View messages in a specific folder, 49 Some messages no longer appear on my device...
  • Page 91 User Guide Messages Email message filters, 52 I cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support. I cannot attach a file to an MMS message Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.
  • Page 92: Files And Attachments

    User Guide Files and attachments Files and attachments File and attachment basics About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If you delete an email message that contains an attachment that you have downloaded, the attachment is not deleted from your device.
  • Page 93 User Guide Files and attachments 5. Highlight the folder that you want to save the file or attachment in. 6. Press the Menu key. 7. Click Select Here. Stop downloading a file or an attachment In the message, in the calendar entry, or on the web page that you are downloading the file or attachment from, press the Menu key. 2.
  • Page 94 User Guide Files and attachments 4. Press the Menu key. 5. Click Copy. 6. Navigate to a location. 7. Click a folder. 8. Click Copy Into. Related topics Locate a file saved on your organization's network, 91 Send a file as an attachment, 92 Send a file as an attachment To perform this task, your BlackBerry®...
  • Page 95: Managing Files And Attachments

    User Guide Files and attachments Managing files and attachments View properties for an attachment You can view the size, author, publication date, and other attachment properties for an attachment. In an attachment, press the Menu key. 2. Click Retrieve Info or View Info. View properties for a file You can view the size, author, publication date, and other properties for a file.
  • Page 96: Documents

    User Guide Files and attachments 4. Press the Menu key. 5. Click Move. 6. Navigate to a location. 7. Click a folder. 8. Click Move Into. Documents Open a password-protected .pdf file To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry®...
  • Page 97: Spreadsheets

    User Guide Files and attachments Spreadsheets Move to a specific cell In a spreadsheet, press the Menu key. 2. Click Go to Cell. 3. Type the cell co-ordinates. 4. Press the Enter key. View the content of a cell In a spreadsheet, click the trackpad. View a list of worksheets In a spreadsheet, press the Menu key.
  • Page 98: Media Files

    User Guide Files and attachments • To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Press the Menu key. 5. Click Save. Media files View a list of pages in a multi-page .tif file You can view a list of pages in a multi-page .tif file, such as a scanned fax document saved as a .tif file.
  • Page 99: Vcard Contact Attachments

    User Guide Files and attachments Zoom in to or out from a slide When viewing a presentation in slide view, press the Menu key. To zoom back to the original slide size, press the Menu key. Click Fit to Screen. Save a slide When viewing a presentation in slide view, press the Menu key.
  • Page 100: Attachment Troubleshooting

    User Guide Files and attachments • To move to the last cursor position after closing and reopening a file or an attachment, press G. In a spreadsheet • To move to a specific cell, press G. • To view the content of a cell, press the Space key. •...
  • Page 101: Media

    User Guide Media Media Audio and video files Play a media file On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. To stop playing a media file, click the stop icon. Change your ring tone On the Home screen, click the Sounds icon.
  • Page 102: Shuffle Songs

    User Guide Media Fast-forward or rewind a media file When playing a media file, click the progress bar. 2. On the trackpad, slide your finger to the right or left. 3. Click the trackpad. Pause a media file When playing a song, video, or voice note, press the Play/Pause/Mute key on the top of your device. To resume playing the song, video, or voice note, press the Play/Pause/Mute key again.
  • Page 103 User Guide Media Amplify the volume using the audio boost feature, 101 Improve sound quality for media files, 101 Amplify the volume using the audio boost feature Depending on your BlackBerry® device model, this feature might not be supported. The audio boost feature allows you to amplify the volume for songs, ring tones, and videos. On the Home screen, click the Media icon.
  • Page 104: Display Closed Captions In Videos

    User Guide Media Keep backlighting on when you play a video By default, the backlighting is designed to turn off after a period of time to conserve battery power. On the Home screen, click the Media icon. 2. Press the Menu key. 3.
  • Page 105 User Guide Media 11. Click Save. Add a song to a playlist On the Home screen, click the Media icon. 2. Click the Music icon. 3. Click Playlists. 4. Click a standard playlist. 5. Press the Menu key. 6. Click Add Songs. 7.
  • Page 106 User Guide Media 8. Click OK. 9. Press the Menu key. 10. Click Save. Create an automatic playlist On the Home screen, click the Media icon. 2. Click the Music icon. 3. Click Playlists. 4. Click New Playlist. 5. Click Automatic Playlist. 6.
  • Page 107: Video Recorder

    User Guide Media Delete a playlist In the media application, click Music. 2. Click Playlists. 3. Highlight a playlist. 4. Press the Menu key. 5. Click Delete. Related topics Delete a media file or folder, 111 Video recorder Record a video To perform this task, you might need to have a media card inserted in your BlackBerry®...
  • Page 108: Camera

    User Guide Media 2. Click the Video Camera icon. 3. Press the Menu key. 4. Click Options. 5. Change the Color Effect field. 6. Press the Menu key. 7. Click Save. Change the video size and format The larger the video, the more memory the video requires. On the Home screen, click the Media icon.
  • Page 109: Set Picture Quality

    User Guide Media Record a video, 13 Change the size of pictures that you take The larger the picture, the more memory the picture requires. On the Home screen, click the Camera icon. 2. Press the Menu key. 3. Click Options. 4.
  • Page 110: Pictures

    User Guide Media 5. Press the Menu key. 6. Click Save. Apply a color effect to pictures You can apply a sepia or black-and-white color effect to pictures that you take. On the Home screen, click the Camera icon. 2. Press the Menu key. 3.
  • Page 111: Use A Picture As Your Device Wallpaper

    User Guide Media 2. Click Rotate. The picture turns 90 degrees in a clockwise direction. Save a picture from an MMS message or a web page You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. Open a picture attachment in an MMS message or highlight a picture on a web page.
  • Page 112: Managing Media Files

    User Guide Media 2. Click the Pictures icon. 3. Click a category. 4. Press the Menu key. 5. Click View List. Sort pictures On the Home screen, click the Media icon. 2. Press the Menu key. 3. Click Options. 4. Change the Sort By field. 5.
  • Page 113 User Guide Media Rename a picture or picture folder You can only rename pictures and picture folders that you transferred to or created on your BlackBerry® device. On the Home screen, click the Media icon. 2. Click the Pictures icon. 3.
  • Page 114: Memory And Media Cards

    User Guide Media Related topics Delete a playlist, 105 Search for a media file On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. In the Find field, type part or all of a name for a media file. View properties for a media file On the Home screen, click the Media icon.
  • Page 115: Turn Off Media Card Support

    User Guide Media 2. Press the Menu key. 3. Click Memory Use. Change the amount of memory available for media files To optimize the performance of your BlackBerry® device, you can change the amount of memory that your device allocates for media files. Depending on your BlackBerry®...
  • Page 116: About Compression

    User Guide Media 2. Click Memory. 3. Change the Media Transfer Protocol (MTP) field or the Mass Storage Mode Support field to No. 4. Press the Menu key. 5. Click Save. Turn off the prompt for mass storage mode On the Home screen or in a folder, click the Options icon. 2.
  • Page 117: Transferring And Downloading Media Files

    User Guide Media To stop encrypting the files in the device memory and on a media card, change the Encryption Mode field to None. Related topics Set a device password, 258 Transferring and downloading media files About transferring and synchronizing media files You can connect your BlackBerry®...
  • Page 118 User Guide Media Transfer a file between your device and your computer in mass storage mode or MTP Mass storage mode and MTP enable you to transfer files between a media card in your BlackBerry® device and your computer, or your device memory and your computer.
  • Page 119 User Guide Media Download a file or an attachment To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. In a message, in a calendar entry, or on a web page, perform one of the following actions: •...
  • Page 120: Media Shortcuts

    User Guide Media 5. Press the Menu key. 6. Perform one of the following actions: • To send a picture file, click Send/Share. Click a message type. • To send an audio or video file, click the send option for a message type. Download a ring tone Depending on your wireless service plan, this feature might not be supported.
  • Page 121: Media Troubleshooting

    User Guide Media • To fit a picture to the screen size, press 1. Camera and video camera • To zoom in to a subject before taking a picture, press the Volume Up key. • To zoom out from a subject before taking a picture, press the Volume Down key. •...
  • Page 122 User Guide Media Delete a message, 49 Delete a media file or folder, 111 My device does not recognize my media card Try performing the following actions: • Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card into your device, see the printed documentation that came with your device.
  • Page 123 User Guide Media For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. Related topics Feature availability, 9...
  • Page 124: Browser

    User Guide Browser Browser Browser basics Browsing web pages Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider. On the Home screen, click the Browser icon.
  • Page 125 User Guide Browser Move back or forward a web page On a web page, press the Menu key. 2. Click Back or Forward. Refresh a web page On a web page, press the Menu key. 2. Click Refresh. Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page.
  • Page 126 User Guide Browser Return to the home page On a web page, press the Menu key. 2. Click Home. Close the browser On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Close. Viewing, copying, and forwarding addresses View the address for a web page On a web page, press the Menu key.
  • Page 127 User Guide Browser Send a link or picture from a web page On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address. 4. Click Send Address. 5.
  • Page 128: Browser Bookmarks

    User Guide Browser Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic. Add a bookmark for a web page Depending on the browser configuration that you used to visit a web page or add a bookmark, when you click the web page in the browser history or bookmark list, the web page might open in the browser that you used to visit the web page and not the browser that you set as your...
  • Page 129 User Guide Browser 6. Click Send Bookmark. 7. Click a message type. To return to the browser after you send the message, press the Escape key. Delete a bookmark for a web page On the Home screen, click the Browser icon. 2.
  • Page 130: Web Feeds

    User Guide Browser Delete a bookmark folder for web pages You can only delete folders that you created. On the Home screen, click the Browser icon. 2. Highlight a folder. 3. Press the Menu key. 4. Click Delete Folder. Web feeds About web feeds Web feeds provide you with information about updates to web site content.
  • Page 131 User Guide Browser Listen to web feed content If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB.
  • Page 132: Browser Options

    User Guide Browser Browser options Change the default browser view On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Options. 4. Click General Properties. 5. Change the Default View field. 6. Press the Menu key. 7.
  • Page 133 User Guide Browser 2. Press the Menu key. 3. Click Options. 4. Perform any of the following actions: • To stop displaying pictures, click Browser Configuration. Change the Show Images field. • To change the quality of pictures, click General Properties. Change the Image Quality field. •...
  • Page 134 User Guide Browser Receive a prompt before closing the browser or running a script On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Options. 4. Click General Properties. 5. Select any of the following check boxes: •...
  • Page 135 User Guide Browser You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services such as voice mail. If you have a Wi-Fi® enabled device and if you are in a Wi-Fi coverage area, you can log in to a Wi-Fi access point and use the Hotspot Browser to browse web pages.
  • Page 136: Browser Security

    User Guide Browser Browser security About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
  • Page 137 User Guide Browser Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak.
  • Page 138: Browser Push

    User Guide Browser 4. Click TLS. 5. Press the Menu key. 6. Click Add Host. 7. Perform one of the following actions: • If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server. •...
  • Page 139: Browser Shortcuts

    User Guide Browser Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® Internet Service. MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services.
  • Page 140: Browser Troubleshooting

    User Guide Browser • To follow a link, highlight or pause on the link. Press the Enter key. • To hide the banner, press U. To view the banner, press U. • To open the browser options, in the browser, press S. Navigate a web page •...
  • Page 141: Date, Time, And Alarm

    User Guide Date, time, and alarm Date, time, and alarm Set the date and time manually On the Home screen, click the Clock icon. 2. Press the Menu key. 3. Click Set Time. 4. Change the Use Network Time field to No. 5.
  • Page 142: Change The Clock Face

    User Guide Date, time, and alarm 5. Press the Menu key. 6. Click Save. Change the clock face You can set a different clock face for the clock, stopwatch and timer. On the Home screen, click the Clock icon. 2. Press the Menu key. 3.
  • Page 143: Turn On The Alarm

    User Guide Date, time, and alarm 3. Click Options. 4. In the Bedside Mode section, perform any of the following actions: • To receive LED notification when bedside clock mode is turned on, change the Disable LED field to No. •...
  • Page 144: Set The Timer

    User Guide Date, time, and alarm 2. Press the Menu key. 3. Click Stopwatch. 4. Click the start/stop icon. 5. Perform any of the following actions: • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. •...
  • Page 145 User Guide Date, time, and alarm • If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your device. To update the time zone data, press the Menu key. Click Get Time Zone Updates. For this feature to be supported, your wireless service plan must include data services (such as email messages or browser service).
  • Page 146: Personal Organizer

    User Guide Personal organizer Personal organizer Contacts Contact basics Add a contact In the contact list, click Add Contact. 2. Type the contact information. 3. Press the key. 4. Click Save. Add a contact from a message, call log, or web page In a message, a call log, or on a web page, highlight a contact.
  • Page 147: Delete A Contact

    User Guide Personal organizer Add a pause or a wait to a phone number After typing the main part of a phone number in a phone number field, press the Menu key. 2. Click Add Pause or Add Wait. 3. Type the additional numbers. 4.
  • Page 148: Customizing Contacts

    User Guide Personal organizer • To delete a contact from the contact lookup results, click Delete. • To delete the contact lookup results, click Delete Lookup. • To start a new contact lookup, click Lookup. Customizing contacts About custom ring tones You can assign a custom ring tone to a contact without changing other notifications.
  • Page 149: Mailing Lists

    User Guide Personal organizer 4. Highlight the caller ID picture. 5. Press the Menu key. 6. Click Replace Picture. 7. Highlight a picture. 8. Press the Menu key. 9. Click Select. 10. Center the picture in the box. 11. Press the Menu key. 12.
  • Page 150: Multiple Contact Lists

    User Guide Personal organizer 3. Click Edit Group. 4. Click a contact. 5. Click one of the following menu items: • Add Member • Change Member • Delete Member 6. Press the Menu key. 7. Click Save Group. Note: When you delete a contact from a mailing list, the contact remains in your contact list. View a mailing list In the contact list, click a mailing list.
  • Page 151: Contact List Options

    User Guide Personal organizer 6. Click Save. Contact list options Sort contacts or tasks In the contact list or task list, press the Menu key. 2. Click Options. 3. If necessary, click General Options. 4. Change the Sort By field. 5.
  • Page 152: Calendar

    User Guide Personal organizer Contact troubleshooting Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry®...
  • Page 153: Schedule A Meeting

    User Guide Personal organizer 2. Press the key. 3. Click New. 4. Type the appointment information. 5. If the appointment recurs, change the Recurrence field. 6. Press the key. 7. Click Save. Related topics Turn off your device, 252 Schedule an appointment quickly in Day view To perform this task, in the general calendar options, the Enable Quick Entry field must be set to Yes.
  • Page 154: Check Spelling

    User Guide Personal organizer Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Schedule an alarm On the Home screen, click the Calendar icon. 2.
  • Page 155: Respond To A Meeting Invitation

    User Guide Personal organizer Meetings Schedule a meeting To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. On the Home screen, click the Calendar icon.
  • Page 156 User Guide Personal organizer View your calendar when responding to a meeting In a meeting invitation, press the Menu key. 2. Click View Calendar. To return to the meeting invitation, press the Escape key. Check availability of meeting participants To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature.
  • Page 157: Conference Call Meetings

    User Guide Personal organizer Delegate a meeting invitation To perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a version of the BlackBerry® Enterprise Server that supports this feature. If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.
  • Page 158 User Guide Personal organizer 2. Type the information for the conference call. 3. Press the Menu key. 4. Click Save. Related topics Save your conference call information, 156 Create a conference call meeting from your computer To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the email application on your computer.
  • Page 159: Calendar Options

    User Guide Personal organizer Calendar options Change the default calendar view On the Home screen, click the Calendar icon. 2. Press the Menu key. 3. Click Options. 4. Click General Options. 5. Change the Initial View field. 6. Press the Menu key. 7.
  • Page 160 User Guide Personal organizer 7. Click Save. Change the email address that you use to send messages or meeting invitations On the Home screen or in a folder, click the Options icon. 2. Click Advanced Options. 3. Click Default Services. 4.
  • Page 161 User Guide Personal organizer 3. Click Options. 4. Click General Options. 5. Change the Show End Time in Agenda View field to No. 6. Press the Menu key. 7. Click Save. Change how long your device stores calendar entries On the Home screen, click the Calendar icon. 2.
  • Page 162: Multiple Calendars

    User Guide Personal organizer Multiple calendars About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device.
  • Page 163: Calendar Troubleshooting

    User Guide Personal organizer 6. Click Save. Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No. •...
  • Page 164: Tasks

    User Guide Personal organizer • If the Join Now option does not appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridge number and access code provided in either the Location field or the Notes section. •...
  • Page 165: Hide Completed Tasks

    User Guide Personal organizer Change the status of a task On the Home screen or in a folder, click the Tasks icon. 2. Highlight a task. 3. Press the Menu key. 4. Perform one of the following actions: • To mark the task as complete, click Mark Completed. •...
  • Page 166: Task List Options

    User Guide Personal organizer Task list options Sort contacts or tasks In the contact list or task list, press the Menu key. 2. Click Options. 3. If necessary, click General Options. 4. Change the Sort By field. 5. Press the Menu key. 6.
  • Page 167: Memos

    User Guide Personal organizer View the number of tasks or memos stored on your device On the Home screen or in the Applications folder, click the MemoPad icon or the Tasks icon. 2. Press the Menu key. 3. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry®...
  • Page 168: Memo List Options

    User Guide Personal organizer 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. •...
  • Page 169: Categories

    User Guide Personal organizer Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry®...
  • Page 170: Calculator

    User Guide Personal organizer 4. Press the Menu key. 5. Click Save. Delete a category In the contact list, task list, or memo list, press the Menu key. 2. Click Filter. 3. Highlight a category. 4. Press the Menu key. 5.
  • Page 171: Ring Tones, Sounds, And Alerts

    User Guide Ring tones, sounds, and alerts Ring tones, sounds, and alerts Ring tones, sounds, and alerts basics About ring tones, sounds, and alerts Sound profiles define how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content. Your device has a Normal sound profile and six other preloaded sound profiles: Loud, Medium, Vibrate Only, Silent, Phone Calls Only, and All Alerts Off.
  • Page 172: Change A Sound Profile

    User Guide Ring tones, sounds, and alerts Change a sound profile If you change a setting in a preloaded sound profile that is based on the Normal sound profile, that change will override the corresponding Normal sound profile setting in the preloaded sound profile. On the Home screen, click the Sounds icon.
  • Page 173: Assign Ring Tones And Alerts To A Contact

    User Guide Ring tones, sounds, and alerts 4. Press the Menu key. 5. Click Delete. Assign ring tones and alerts to a contact You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts. When you receive a call or message from the contact, your device uses the assigned ring tone or alert, even if you switch your sound profile to Silent or Vibrate Only.
  • Page 174: Led Notification

    User Guide Ring tones, sounds, and alerts LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth® enabled device. Red: A new message has arrived and your selected sound profile is set to notify you using the LED.
  • Page 175: Ring Tones, Sounds And Alerts Troubleshooting

    User Guide Ring tones, sounds, and alerts Ring tones, sounds and alerts troubleshooting My device is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail.
  • Page 176: Typing

    User Guide Typing Typing Typing basics Cut, copy, and paste text With text highlighted, press the Menu key. 2. Click Cut or Copy. 3. Place the cursor where you want to insert the cut or copied text. 4. Press the Menu key. 5.
  • Page 177: Typing Input Methods

    User Guide Typing Typing input methods Switch typing input methods when you are typing To perform this task, the keyboard on your BlackBerry® device must display Arabic or Russian letters. When you are typing, press the Menu key. 2. Click Enable Multitap or Enable SureType. 3.
  • Page 178: Typing Options

    User Guide Typing To stop predicting words as you type, clear the Predictive Input check box. Arabic and Russian typing input methods Type in Arabic or Russian using multi-tap To perform this task, the keyboard on your BlackBerry® device must display Arabic or Russian letters. If you have set your typing input method to multi-tap or you are typing a phone number or password, perform one of the following actions: •...
  • Page 179: Spelling Checker

    User Guide Typing Set the default currency symbol On the Home screen or in a folder, click the Options icon. 2. Click Screen/Keyboard. 3. Set the Currency Key field. 4. Press the Menu key. 5. Click Save. Turn on key tones On the Home screen or in a folder, click the Options icon.
  • Page 180 User Guide Typing • To stop checking spelling, press the Menu key. Click Cancel Spell Check. Correct spelling while you type By default, your BlackBerry® device underlines words that it does not recognize. Place the cursor in the underlined word. 2.
  • Page 181: Custom Dictionary

    User Guide Typing 4. Press the Menu key. 5. Click New. 6. Type a word or letter combination. 7. Press the Enter key. 8. Press the Menu key. 9. Click Save. Change a word in the custom dictionary On the Home screen or in a folder, click the Options icon. 2.
  • Page 182 User Guide Typing Add a word to the custom dictionary On the Home screen, click the Options icon. 2. Click Custom Dictionary. 3. Press the Menu key. 4. Click New. 5. Type a word or letter combination. 6. Press the Enter key. 7.
  • Page 183: Autotext

    User Guide Typing Stop adding items to the custom dictionary automatically On the Home screen or in a folder, click the Options icon. 2. Click Language. 3. Click Show Text Input Options. 4. Clear the Auto Word Learning check box. 5.
  • Page 184: Typing Shortcuts

    User Guide Typing Turn off AutoText for SMS text messages On the Home screen or in a folder, click the Options icon. 2. Click SMS. 3. Set the Disable AutoText field to Yes. 4. Press the Menu key. 5. Click Save. Change an AutoText entry On the Home screen or in a folder, click the Options icon.
  • Page 185: Typing Troubleshooting

    User Guide Typing • To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key. Insert symbols • To insert an at sign (@) or a period (.) in an email address field, press the Space key. •...
  • Page 186: Language

    User Guide Language Language Change the display language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen or in a folder, click the Options icon. 2.
  • Page 187: Use A Shortcut To Switch Typing Input Languages While You Type

    User Guide Language 4. Press the Menu key. 5. Click Save. Use a shortcut to switch typing input languages while you type To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.
  • Page 188: Change The Display Options For Contacts

    User Guide Language Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. On the Home screen or in a folder, click the Options icon. 2.
  • Page 189: Display And Keyboard

    User Guide Display and keyboard Display and keyboard Backlighting About backlighting The backlighting for the screen and keyboard is designed to adjust automatically so that you can use your device in various lighting conditions. Set the brightness of the backlighting On the Home screen or in a folder, click the Options icon.
  • Page 190: Set Owner Information

    User Guide Display and keyboard 2. Click Pictures. 3. Click a category. 4. Highlight a picture. 5. Press the key. 6. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. Download a Home screen background Depending on your wireless service plan, this feature might not be supported.
  • Page 191 User Guide Display and keyboard About organizing applications Application icons can appear on the Home screen or in a folder on the Home screen. To see more applications, press the Menu key. You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, customize the appearance of folders that you create, and move application icons into folders and out of folders.
  • Page 192: Keyboard Options

    User Guide Display and keyboard Delete an application folder On the Home screen, highlight an application folder. 2. Press the Menu key. 3. Click Delete. Set the number of icons that appear on the Home screen On the Home screen, click the Options icon. 2.
  • Page 193: Themes

    User Guide Display and keyboard 4. Press the Menu key. 5. Click Save. Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience key on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
  • Page 194: Display Troubleshooting

    User Guide Display and keyboard 2. Click Options. 3. Click Theme Options. 4. Click a theme. 5. To change the layout of the theme, in the Set Home Screen Layout section, click an option. 6. Click Save. Delete a theme You can only delete themes that you have downloaded to your BlackBerry®...
  • Page 195 User Guide Display and keyboard • Assign a different application to the key.
  • Page 196: Search

    User Guide Search Search Messages, attachments, and web pages Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry®...
  • Page 197: Search For Messages By Contact Or Subject

    User Guide Search Include Encrypted Messages: Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages. Service: If your device is associated with more than one email address, change the email account that your device should search in for messages. Folder: Change the folder that your device should search for messages in.
  • Page 198: View A List Of Saved Searches

    User Guide Search Search for text in a message, in a file, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. In a message, in a file, in an attachment, or on a web page, press the Menu key. 2.
  • Page 199: Organizer Data

    User Guide Search Organizer data Search for organizer data You can search for organizer data on your BlackBerry® device that contains specific information. On the Home screen, click the Search icon. 2. Perform any of the following actions: • In the Text field, type text or a phone number to search for. •...
  • Page 200: Search Shortcuts

    User Guide Search Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To search for a contact in a list of contacts, type the contact name or initials separated by a space. •...
  • Page 201: Synchronization

    User Guide Synchronization Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network.
  • Page 202: Prerequisites: Synchronizing Organizer Data Over The Wireless Network

    User Guide Synchronization 7. Press the Menu key. 8. Click Save. It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld. Related topics Delete multiple messages, 49 Prerequisites: Synchronizing organizer data over the wireless network...
  • Page 203: Manage Email Reconciliation Conflicts

    User Guide Synchronization Manage email reconciliation conflicts Set the On Conflicts option for each email address that is associated with your BlackBerry® device. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options. 4. Click Email Reconciliation. 5.
  • Page 204: Delete All Device Data

    User Guide Synchronization Delete all device data Before you delete your BlackBerry® device data, consider backing up the data so that you have a copy on your computer before you delete it from your device. CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it.
  • Page 205 User Guide Synchronization Reconcile email messages over the wireless network, 199 I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders.
  • Page 206: Bluetooth Technology

    User Guide Bluetooth technology Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset. Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices.
  • Page 207 User Guide Bluetooth technology Turn on Bluetooth technology, 204 Connect to a paired Bluetooth enabled device To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth enabled device. Your BlackBerry device might attempt to connect to the device automatically when Bluetooth technology is turned on and the devices are within range.
  • Page 208 User Guide Bluetooth technology 4. Click Receive Using Bluetooth. 5. Send a media file from the paired Bluetooth enabled device. 6. If necessary, click Yes. 7. Click Save. Send a media file To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology. You can only send media files that you added.
  • Page 209: Bluetooth Technology Options

    User Guide Bluetooth technology Bluetooth technology options Bluetooth profiles Depending on your BlackBerry® device model and wireless network, some profiles might not be supported. Headset (HSP) This profile allows you to connect your BlackBerry device to Bluetooth® enabled headsets that support the Headset profile. Handsfree (HFP) This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits that support the Handsfree profile.
  • Page 210: Restrict Outgoing Calls

    User Guide Bluetooth technology This profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (email, PIN and MMS messages, and browser service) are not available on your device, and phone services are accessible only through the car kit.
  • Page 211 User Guide Bluetooth technology 2. Click Bluetooth Options. 3. Press the Menu key. 4. Click Options. 5. In the Device Name field, type a name for your BlackBerry® device. 6. Press the Menu key. 7. Click Save. Turn off Bluetooth connection notification On the Home screen, click the Manage Connections icon.
  • Page 212: Bluetooth Technology Troubleshooting

    User Guide Bluetooth technology Encrypt data that you send or receive using Bluetooth technology To perform this task, the paired Bluetooth® enabled device must support data encryption. On the Home screen, click the Manage Connections icon. 2. Click Bluetooth Options. 3.
  • Page 213 User Guide Bluetooth technology I cannot pair with a Bluetooth enabled device Try performing the following actions: • Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device. •...
  • Page 214: Gps Technology

    User Guide GPS technology GPS technology Depending on your wireless service provider, this feature might not be supported. About GPS technology Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services.
  • Page 215: Prevent Others From Tracking Your Location

    User Guide GPS technology 3. Click GPS. 4. Perform one of the following actions: • To turn off location aiding, change the Location Aiding field to Disabled. • To turn off location aiding when roaming, change the Location Aiding field to Disabled While Roaming. 5.
  • Page 216: Maps

    User Guide Maps Maps Map basics Get directions On the Home screen or in a folder, click the Maps icon. 2. On a map, press the Menu key. 3. Click Get Directions. 4. Perform one of the following actions to specify a starting location: •...
  • Page 217 User Guide Maps • To specify your current location, click Where I Am. Your BlackBerry® device must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task. • To view a new location, click Enter An Address. To type location information in specific address fields, select the Advanced check box.
  • Page 218: Navigation

    User Guide Maps About GPS technology, 212 Set a home or work address On a map, press the Menu key. 2. Click Layers. 3. If necessary, expand the Favorites folder and the Locations folder. 4. Highlight Home or Work. 5. Press the Menu key. 6.
  • Page 219: Maps Bookmarks

    User Guide Maps Pan a map On a map, slide your finger in any direction on the trackpad. Maps bookmarks Add a bookmark for a location or route On the Home screen, click the Maps icon. 2. On a map, press the Menu key. 3.
  • Page 220: Map Options

    User Guide Maps Add a bookmark folder for locations or routes On the Home screen, click the Maps icon. 2. On a map, press the Menu key. 3. Click Find Location. 4. Click Favorites. 5. Press the Menu key. 6. Click Add Subfolder. File a bookmark for a location or route On the Home screen, click the Maps icon.
  • Page 221 User Guide Maps View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the top of maps. On a map, press the Menu key. 2.
  • Page 222: Map Shortcuts

    User Guide Maps View a geotagged picture on a map When you highlight a geotagged picture that is saved on your BlackBerry® device, a globe indicator appears beside the file name in the lower- left corner of the screen. On the Home screen, click the Media icon. 2.
  • Page 223 User Guide Maps Feature availability, 9...
  • Page 224: Blackberry Messenger

    User Guide BlackBerry Messenger BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your BlackBerry Messenger contact list. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2.
  • Page 225: Groups

    User Guide BlackBerry Messenger Turn off invitation forwarding options If you turn off invitation forwarding, contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2.
  • Page 226: Conversations

    User Guide BlackBerry Messenger Move a contact to a different group In BlackBerry® Messenger, on the Contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Move Contact. 4. Click a group. Rename a group In BlackBerry® Messenger, on the Contact list screen, highlight a group. 2.
  • Page 227: Add An Emoticon

    User Guide BlackBerry Messenger Add an emoticon During a BlackBerry® Messenger conversation, press the Emoticon key. 2. Click an emoticon. Send a file to a contact If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might be able to send files that are stored on your organization's network.
  • Page 228: Prevent Conversations From Appearing In The Main Message List

    User Guide BlackBerry Messenger 2. Click Options. 3. Change the Vibrate When Receiving a Ping field to No. 4. Press the Menu key. 5. Click Save. To turn on ping vibration again, change the Vibrate When Receiving a Ping field to Yes. Prevent conversations from appearing in the main message list In BlackBerry®...
  • Page 229: Availability

    User Guide BlackBerry Messenger Send a broadcast message Broadcast messages that you send appear in all your BlackBerry® Messenger conversations. To perform this task, you must have at least two conversations in the conversation group. In BlackBerry Messenger, in the conversation group, highlight a contact. 2.
  • Page 230: Receive Notification When A Contact Becomes Available

    User Guide BlackBerry Messenger Show when you are on the phone In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Allow On The Phone presence status field to Yes. To stop showing when you are on the phone, change the Allow On The Phone presence status field to No. Show when you are listening to an audio file In BlackBerry®...
  • Page 231: Applications

    User Guide Applications Applications About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.
  • Page 232: About Adding Applications

    User Guide Applications • Press the Escape key. If necessary, continue to press the Escape key until the Home screen appears. About adding applications The BlackBerry App World™ storefront allows you to search for and download applications for your BlackBerry® device. From BlackBerry App World, you can browse featured and top downloaded items, such as games, social networking applications, and productivity applications.
  • Page 233: Delete A Third-Party Application

    User Guide Applications 2. Click Applications. 3. Click an application. Related topics Legal notice, 319 Delete a third-party application If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to delete some third-party applications.
  • Page 234: Application Troubleshooting

    User Guide Applications Application troubleshooting I cannot add, update, or return to the previous version of an application Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your device has enough memory to add or update the application.
  • Page 235: Blackberry Device Software

    User Guide BlackBerry Device Software BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • to access new applications and features • to resolve a technical issue •...
  • Page 236: Return To The Previous Version Of The Blackberry Device Software

    User Guide BlackBerry Device Software Return to the previous version of the BlackBerry Device Software Depending on the options set by your wireless service provider or administrator, you might not be able to perform this task. On the Home screen or in a folder, click the Options icon. 2.
  • Page 237: Update The Blackberry Device Software From A Web Site

    User Guide BlackBerry Device Software The first time that you visit the update web site, you download the BlackBerry® Application Loader to your computer, allowing you to update your software without connecting to the wireless network and without contributing to data usage in your wireless service plan. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and the number of applications on your device.
  • Page 238 User Guide BlackBerry Device Software My device does not have enough available memory to update the BlackBerry Device Software Try performing the following actions: • Delete media files, display languages, or third-party applications that you do not use. • Transfer media files that you have stored in the BlackBerry® device memory to a media card.
  • Page 239: Wireless Network Coverage

    User Guide Wireless network coverage Wireless network coverage Turn on the connection to the wireless network If the OFF indicator appears at the top of your Home screen, you might want to turn on your connection to the wireless network. You should keep the connection turned off in certain places, such as on an airplane or in a hospital.
  • Page 240: Wireless Networks That Your Device Connects To

    Wireless networks that your device connects to For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device. BlackBerry device Networks BlackBerry® Curve™ 8530 smartphone • CDMA (including 1xEV-DO) • Wi-Fi®...
  • Page 241: Turn On Led Notification For Wireless Coverage

    User Guide Wireless network coverage White: Your connection to the Wi-Fi network is turned on, but your device does not have access to BlackBerry services (for example, UMA, if supported, or email service) over a Wi-Fi connection. Red: Your connection to the Wi-Fi network is turned off. Bluetooth Green: Your device is connected to another Bluetooth®...
  • Page 242: Roaming

    User Guide Wireless network coverage Roaming About roaming and international roaming In most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.
  • Page 243: Preferred Wireless Network List

    User Guide Wireless network coverage If the wireless coverage indicators display anything other than 1XEV, 1X, 3G , EDGE, GPRS, NXTL, MIKE, or NTWK, you might be in an area of reduced wireless coverage where features such as email messaging and internet browsing are not available (you might only be able to make a phone call or send and receive SMS text messages).
  • Page 244: Wireless Network Coverage Troubleshooting

    User Guide Wireless network coverage 9. Click Save. Delete a wireless network from the preferred wireless network list To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS network. Depending on your wireless service plan, this feature might not be supported. On the Home screen or in a folder, click the Options icon.
  • Page 245 User Guide Wireless network coverage • If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly. •...
  • Page 246: Wi-Fi Technology

    User Guide Wi-Fi technology Wi-Fi technology Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported. About connecting to a Wi-Fi network If you are in a Wi-Fi® coverage area and your wireless service plan supports it, you can connect to a Wi-Fi network so that your BlackBerry® device uses the Wi-Fi network instead of the mobile network to send and receive email messages, visit web pages, and so on.
  • Page 247: Connect To A Wi-Fi Network Using The Push Button Setup Method

    User Guide Wi-Fi technology Connect to a Wi-Fi network using the Push Button Setup method If you are using a wireless access point or router that is enabled with Wi-Fi Protected Setup™, you can connect to the Wi-Fi® network using the Push Button Setup method.
  • Page 248: About Wi-Fi Profiles

    User Guide Wi-Fi technology About Wi-Fi profiles When you connect to a Wi-Fi® network, you can save the connection information in a Wi-Fi profile so that you do not need to specify the information the next time that you connect to that network. The Connection Mode option in a Wi-Fi profile allows you set whether you want your BlackBerry®...
  • Page 249: Turn Off The Prompt That Appears When A Wi-Fi Network Becomes Available

    User Guide Wi-Fi technology To allow your BlackBerry® device to connect to the Wi-Fi network again, highlight the Wi-Fi® profile and press the Menu key. Click Enable. Turn off the prompt that appears when a Wi-Fi network becomes available If you turn off the prompt, a red star still appears beside the Wi-Fi® indicator at the top of the Home screen when you are within range of a Wi- Fi network that you have saved in a Wi-Fi profile.
  • Page 250 User Guide Wi-Fi technology Allow inter-access point handover: Set whether your device remains connected to the Wi-Fi network when you move between wireless access points. VPN: If necessary, set a VPN profile to use with the Wi-Fi profile. Security options for Wi-Fi profiles Security Type: Set the security type that the Wi-Fi®...
  • Page 251 User Guide Wi-Fi technology If necessary, type the server SAN that your device should use to verify that it is connecting to the correct Wi-Fi network. IMSI: If your SIM card has more than one IMSI, set the IMSI that you use to connect to the Wi-Fi network. Wi-Fi profile IP and DNS options Automatically obtain IP address and DNS: Set whether your BlackBerry®...
  • Page 252: Wi-Fi Technology Troubleshooting

    User Guide Wi-Fi technology Install a root certificate on your computer Depending on the Wi-Fi® network that you want to connect to, you might need to install the root certificate for the certificate authority server that created the certificate for the authentication server. For more information, contact your administrator. Download the root certificate from the certificate authority server to your computer.
  • Page 253 User Guide Wi-Fi technology • If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server. •...
  • Page 254: Power, Battery, And Memory

    User Guide Power, battery, and memory Power, battery, and memory Turn off your device Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the Power key or Power/ Lock key on the top left of your device.
  • Page 255: Format The Device Memory Or A Media Card

    User Guide Power, battery, and memory • Charge your device regularly. • Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device. • Set backlighting to remain on for a shorter period of time and lower its brightness. •...
  • Page 256: The Application Memory On My Device Is Low

    User Guide Power, battery, and memory • Reduce the amount of time that your device stores email messages and calendar entries. • Stop forwarding email messages to your device when your device is connected to your computer. • Receive only the first section of long email messages. •...
  • Page 257: Sim Card

    User Guide SIM card SIM card Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card. About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card.
  • Page 258: Change A Sim Card Contact

    User Guide SIM card 2. Highlight a phone number. 3. Press the Menu key. 4. Click Copy to SIM Phone Book. 5. Press the Menu key. 6. Click Save. Change a SIM card contact In the contact list, press the Menu key. 2.
  • Page 259: About Sim Card Security

    User Guide SIM card About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code. Protect your SIM card with a PIN code To obtain your SIM card PIN code, contact your wireless service provider.
  • Page 260: Security

    User Guide Security Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons.
  • Page 261: Password Keeper

    User Guide Security To unlock the keyboard, press the asterisk (*) key and the Send key. Lock your device when you insert it in the holster On the Home screen or in a folder, click the Options icon. 2. Click Password. 3.
  • Page 262 User Guide Security 4. Press the Menu key. 5. Click Random Password. 6. Type the password information. 7. Press the Menu key. 8. Click Save. Set criteria for randomly generated passwords On the Home screen or in the Applications folder, click the Password Keeper icon. 2.
  • Page 263 User Guide Security Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. On the Home screen, click an application icon. 2.
  • Page 264: Encryption

    User Guide Security Set a limit for password attempts in the password keeper On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the Menu key. 3. Click Options. 4. Set the Password Attempts field. 5.
  • Page 265 User Guide Security About content protection Content protection is designed to encrypt your BlackBerry® device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as you access You can set content protection to include or exclude your contacts.
  • Page 266: Memory Cleaning

    User Guide Security If you have encryption for data in the device memory turned on and your smart card reader supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your device. On the Home screen or in a folder, click the Options icon.
  • Page 267 User Guide Security • when you insert your device in a holster • when you do not use your device for a specified period of time • when you synchronize with your computer • when you change the time or the time zone for your device •...
  • Page 268: Certificates

    User Guide Security View the icon for the memory cleaning application on the Home screen On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click Memory Cleaning. 5.
  • Page 269 User Guide Security Download a certificate from a certificate authority To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If your administrator has provided you with a certificate authority profile, you can enroll with the profile to download a certificate to your device.
  • Page 270 User Guide Security Subject: This field displays information about the certificate subject. Issuer: This field displays information about the certificate issuer. Serial Number: This field displays the certificate serial number in hexadecimal format. Key Usage: This field displays approved uses of the public key. Subject Alt Name: This field displays an alternate email address for the certificate subject, if an alternate email address is available.
  • Page 271: Delete A Certificate

    User Guide Security 7. Click Send via Email or Send via PIN. Delete a certificate On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click Certificates. 5. Highlight a certificate. 6.
  • Page 272 User Guide Security A new certificate is being fetched because the current certificate is scheduled to expire soon. The enrollment request is pending approval from the certificate authority. Enrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment is scheduled to occur later.
  • Page 273: Certificate Options

    User Guide Security 5. Highlight a certificate. 6. Press the Menu key. 7. Click Revoke. 8. Click Yes. 9. Change the Reason field. 10. Click OK. To cancel a certificate hold, highlight the certificate. Press the Menu key. Click Cancel Hold. Certificate revocation reasons Unknown: The revocation reason does not match any of the predefined reasons.
  • Page 274 User Guide Security 8. Type a display name for the certificate. 9. Click OK. Add an email address to a certificate On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4.
  • Page 275: Certificate Shortcuts

    User Guide Security 7. Press the Menu key. 8. Click Options. 9. Perform one of the following actions: • To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes. •...
  • Page 276: Pgp Keys

    User Guide Security PGP keys PGP key basics Download a PGP key from an LDAP certificate server If you use the PGP® Universal Server, you might not be able to download PGP keys from an LDAP certificate server. On the Home screen or in a folder, click the Options icon. 2.
  • Page 277 User Guide Security View properties for a PGP key On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click PGP keys. 5. Click a PGP® key. 6. Click View Subkey. PGP key properties Revocation Status: This field displays the revocation status of the PGP®...
  • Page 278 User Guide Security 4. Click PGP Keys. 5. Highlight a PGP key. 6. Press the Menu key. 7. Click Send via Email or Send via PIN. Delete a PGP key On the Home screen or in a folder, click the Options icon. 2.
  • Page 279 User Guide Security The PGP key is untrusted, revoked, expired, not valid, or cannot be verified. Check the revocation status of a PGP key On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3.
  • Page 280 User Guide Security Superseded: A new PGP® key is replacing an existing PGP key. Key Compromise: A person who is not the key subject might have discovered the private key value. Key Retired: The PGP key is no longer used. User ID Invalid: The user information for the PGP key is not valid.
  • Page 281 User Guide Security Turn off the fetch status prompt that appears when you add a PGP key to the key store On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4.
  • Page 282: Certificate Servers

    User Guide Security Certificate servers Add a certificate server On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click Certificate Servers. 5. Press the Menu key. 6. Click New Server. 7.
  • Page 283: Key Stores

    User Guide Security Authentication Type: Specify whether you must log in to the certificate server. Connection Type: Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the certificate server. Connection options for OCSP and CRL servers Friendly Name: Type a display name for the certificate server.
  • Page 284: Change The Key Store Password

    User Guide Security • personal certificates (certificate and private key pairs) • certificates that you download using the certificate synchronization tool of the BlackBerry® Desktop Manager • certificates that you download from an LDAP or DSML certificate server • certificates that you download from a certificate authority profile •...
  • Page 285: Change The Service That Your Device Uses To Download Certificates

    User Guide Security 7. Click Save. To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password. Add contacts to your contact list automatically when you add items to the key store On the Home screen or in a folder, click the Options icon.
  • Page 286: Smart Cards

    User Guide Security 2. Click Security Options. 3. Click Advanced Security Options. 4. Click Key Stores. 5. Change the Certificate Status Expires After field. 6. Press the Menu key. 7. Click Save. Your BlackBerry® device downloads a new revocation status automatically when your device uses a key store item with a status that is older than the time limit that you set.
  • Page 287: Import A Certificate From A Smart Card

    User Guide Security About two-factor authentication Two-factor authentication is designed to provide additional security for your BlackBerry® device. Two-factor authentication requires an item that you have (for example, a smart card) and an item that you know (for example, a pass phrase). You can also use the connection to your smart card reader to authenticate, without requiring a smart card to be present.
  • Page 288 User Guide Security 9. Click OK. 10. Type your key store password. 11. Click OK. Lock your device when you remove your smart card from your smart card reader On the Home screen or in a folder, click the Options icon. 2.
  • Page 289 User Guide Security Prerequisites: Using authentication certificates • Your BlackBerry® device must have the correct smart card driver and smart card reader driver installed. • You must have imported a certificate from your smart card that you can use for signing and verification. •...
  • Page 290: Software Tokens

    User Guide Security If you have encryption for data in the device memory turned on and your smart card reader supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your device. On the Home screen or in a folder, click the Options icon.
  • Page 291: Vpn Settings

    User Guide Security Change the PIN for a software token on your device On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click Software Tokens. 5. Click a software token. 6.
  • Page 292: About Security Self-Tests

    User Guide Security Change the user name and password for a VPN profile On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click VPN. 5. Highlight a VPN profile. 6.
  • Page 293: Third-Party Application Control

    User Guide Security 3. Click Information. 4. Press the Menu key. 5. Click Verify Security Software. Third-party application control About permissions for third-party applications You can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your device.
  • Page 294 User Guide Security Turn on safe mode When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. Remove and reinsert the battery. 2.
  • Page 295 User Guide Security Location Data: Set whether third-party applications can use your GPS location information. Server Network: Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Internet: Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or a WAP gateway).
  • Page 296: Security Troubleshooting

    User Guide Security Data permissions for third-party applications Email: Set whether third-party applications can access email messages, SMS text messages, MMS messages, or PIN messages on your BlackBerry® device. Organizer Data: Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files: Set whether third-party applications can access files that you store on your device.
  • Page 297 User Guide Security My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password. To continue typing your device password, press the Escape key.
  • Page 298: Service Books And Diagnostic Reports

    User Guide Service books and diagnostic reports Service books and diagnostic reports Service books About service books Service books determine which services are available on your BlackBerry® device. Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry®...
  • Page 299: Diagnostic Reports

    User Guide Service books and diagnostic reports Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report.
  • Page 300: Wi-Fi Diagnostic Reports

    User Guide Service books and diagnostic reports 2. Click Mobile Network. 3. Press the Menu key. 4. Click Diagnostics Test. 5. Highlight a report. 6. Press the Menu key. 7. Click Delete or Delete All. Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry®...
  • Page 301 User Guide Service books and diagnostic reports About Wi-Fi diagnostic reports Wi-Fi® diagnostic reports provide Wi-Fi configuration and connection information for your BlackBerry® device. If you cannot connect to a Wi- Fi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a Wi-Fi diagnostic report.
  • Page 302 User Guide Service books and diagnostic reports 10. Click Save.
  • Page 303: Accessibility Options

    User Guide Accessibility options Accessibility options About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning. On the Home screen, click the Media icon.
  • Page 304: Use Grayscale For The Screen Display

    User Guide Accessibility options Use grayscale for the screen display On the Home screen or in a folder, click the Options icon. 2. Click Advanced Options. 3. Click Accessibility. 4. Change the Color Contrast field to Greyscale. 5. Press the Menu key. 6.
  • Page 305: Tty Support

    User Guide Accessibility options 3. Click Add Contact Alert. 4. Press the Menu key. 5. Click Add Name. 6. Click a contact. 7. To add additional contacts, repeat steps 3 to 5. 8. Click the application or item that you want to change. 9.
  • Page 306: Voice Dialing

    User Guide Accessibility options Voice dialing Make a call using a voice command To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands.
  • Page 307 User Guide Accessibility options Predict words as you type You can set your BlackBerry® device to display a list of suggested words as you type. On the Home screen or in a folder, click the Options icon. 2. Click Language and Text Input. 3.
  • Page 308: Brickbreaker

    User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. If the ball hits the paddle, a brick, or the top of the game board 50 times on any level, the bricks descend one space each time that you hit the ball with the paddle.
  • Page 309: Brickbreaker Scoring

    User Guide BrickBreaker BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker •...
  • Page 310: Submit A Score To The Brickbreaker High Score Web Site

    User Guide BrickBreaker 3. Click Options. 4. Perform any of the following actions: • To set the paddle speed, set the Paddle movement speed field. • To accelerate the paddle as you slide your finger on the trackpad, select the acceleration check box. 5.
  • Page 311: Word Mole Game

    User Guide Word Mole game Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole™ game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words.
  • Page 312: Single-Player Games

    User Guide Word Mole game Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in a single word. Star bonus letters: Use star bonus letters in a word to gain bonus points. Time bonus letters: Use time bonus letters in a word to gain bonus time.
  • Page 313: Multiplayer Games

    User Guide Word Mole game 3. Click a game. Submit a score to the Leaderboard on the Word Mole game web site At the end of a single-player game, you might be prompted to submit your score. If you do not submit your score when prompted, you can submit your score at a later time. On the High scores screen, in the Username field, type a user name.
  • Page 314: Word Mole Game Troubleshooting

    User Guide Word Mole game • To set the season for a game, set the Season field. • To set bonuses for a game, set the Bonuses field. 3. Click OK. Change your screen name On the Multiplayer Game Setup screen, click your screen name. 2.
  • Page 315 User Guide Word Mole game Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words.
  • Page 316: Glossary

    User Guide Glossary Glossary An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. access point name blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device that is running the BlackBerry®...
  • Page 317 User Guide Glossary DSML certificate server A BlackBerry® device uses a DSML certificate server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module EAP-TLS Extensible Authentication Protocol Transport Layer Security EAP-TTLS Extensible Authentication Protocol Tunneled Transport Layer Security Elliptic Curve Cryptography...
  • Page 318 User Guide Glossary mobile country code Multimedia Messaging Service mobile network code OCSP Online Certificate Status Protocol OCSP server A BlackBerry® device uses an OCSP server to check the revocation status of a certificate on demand. PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user.
  • Page 319 User Guide Glossary S/MIME Secure Multipurpose Internet Mail Extensions Short Message Service SMSC Short Message Service Center SSID service set identifier Secure Sockets Layer Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard teletype virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy...
  • Page 320 User Guide Glossary Wireless Transport Layer Security...
  • Page 321: Legal Notice

    User Guide Legal notice Legal notice ©2009 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
  • Page 322 User Guide Legal notice TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION,...
  • Page 323 User Guide Legal notice 4,901,307 5,490,165 5,056,109 5,504,773 5,101,501 5,506,865 5,109,390 5,511,073 5,228,054 5,535,239 5,267,261 5,544,196 5,267,262 5,568,483 5,337,338 5,600,754 5,414,796 5,657,420 5,416,797 5,659,569 5,710,784 5,778,338 Copyright (c) 1999-2006, The Board of Trustees of the University of Illinois All Rights Reserved. Iperf performance test Mark Gates Ajay Tirumala...
  • Page 324 WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry® Curve™ 8530 smartphone model number: RCL21CW Research In Motion Limited...

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