Amazon Prime - Amazon Customer Service

Amazon Prime

As an Amazon Prime member, you receive many shipping, shopping, streaming, reading, and other benefits.

Shipping

The following are some of the benefits of Amazon Prime.

  • FREE Two-Day Shipping on eligible items to addresses in the contiguous US and other shipping benefits. For more information, go to Amazon Prime Shipping Benefits.
  • FREE Same-Day Delivery in eligible zip codes. For more information, go to Order with Prime FREE Same-Day Delivery.
  • FREE Release-Date Delivery on eligible preorder items delivered on their release date to ZIP codes within the continental US. For more information, go to Release-Date Delivery.
  • FREE No-Rush Shipping. Select No-Rush Shipping and earn rewards for future purchases.
  • Amazon Day, where you can choose a weekly delivery day for the items you buy throughout the week.

Streaming

  • Prime Video offers unlimited streaming of movies and TV episodes for paid or free trial members in the US and Puerto Rico. For more information, go to Prime Video.
  • With Amazon Channels, you can watch your favorite shows and movies from HBO, SHOWTIME, and STARZ channels. You don't need a cable or additional apps and you can cancel anytime. Amazon Channels costs $4.99–$14.99/month for Prime members.
  • Amazon Music for Prime Members provides Prime members with access to 100 million songs ad-free, the largest catalogue of ad-free top podcasts, and thousands of playlists and stations - all included with Prime at no additional cost for members in the US and Puerto Rico. For more information, go to What is Amazon Music for Prime Members?
  • Prime members can get discounted Amazon Music Unlimited monthly plans and there are annual plans available exclusively to Prime members. For more information, go to Amazon Music Unlimited.
  • With Prime Gaming, Prime members enjoy free games, a free monthly Twitch channel subscription, and access more gaming benefits. All included with your Prime membership. Some content is from third parties and is subject to their terms. For more information, go to Prime Gaming.

Shopping

  • Whole Foods Market provides exclusive savings for Prime members, and 5% back for eligible Prime members with the Amazon Prime Rewards Visa Card. You can get Two-Hour Delivery in select cities (with more to come). For more information, go to Prime at Whole Foods Market.
  • Amazon Prime Rewards Visa Signature Card; eligible Prime members earn 5% back every day on all Amazon.com purchases, in addition to rewards everywhere else you shop. For more information, go to Amazon Prime Rewards Visa Signature Card.
  • Eligible Prime members can get 5% back every day on Amazon.com purchases and access exclusive financing offers with an Amazon Prime Store Card. For more information, go to Amazon Prime Store Card.
  • Never run out of your favorite products with Your Essentials.
  • Amazon Fresh: Select regions get fast grocery delivery on a wide selection of groceries. Items include meat, seafood, produce, snacks, and household essentials. There are options for fast one-hour and two-hour delivery windows in select regions. For more information, go to Amazon Fresh.
  • Prime Try Before You Buy: Try before you buy from eligible items across women’s, men’s, kids’, and baby clothing, shoes, and accessories. You get seven days to try-on the items at home and we'll only charge for the items that you decide to keep. For more information, go to Prime Try Before You Buy.
  • Deals and Discounts, Compliments of Amazon Family: Get up to 20% off diapers, baby food, and more through Subscribe & Save and 15% off eligible products from your baby registry. For more information, go to Promotions and Membership Programs.
  • Prime Early Access: Get 30-minute early access to Lightning Deals on Amazon.com.
  • Amazon Elements: Get access to Amazon Elements products, Amazon's own line of everyday essentials.

Reading

  • Prime Reading: Borrow books, magazines, and more from the Prime Reading catalog. Read them on your Fire tablet, Kindle e-reader, or the Kindle reading apps for iOS and Android. For more information, go to Prime Reading.
  • Amazon First Reads: Get early access to download a new book for free every month from the Amazon First Reads picks. You can also purchase hardcover titles at exclusive prices.

Other

  • Membership Sharing: Two adults living in the same household can create an Amazon Household to share certain Amazon Prime benefits.
  • Amazon Photos: Get secure unlimited photo storage and enhanced search and organization features in Amazon Drive for you and the members of your Family Vault with Amazon Photos.

Prime Supplemental Membership

  • Amazon Channels: Watch your favorite shows and movies from HBO, SHOWTIME, and STARZ channels. No cable is required, there are no additional apps to download, and you cancel anytime. The cost is $4.99–$14.99 per month for Prime members.
  • Grubhub + Membership: Redeem a free one-year Grubhub+ membership by visiting amazon.com/grubhub. Grubhub+ includes unlimited $0 delivery fees on orders over $12 as well as exclusive perks and rewards like free food and order discounts.
Note:
  • Amazon Prime isn't available for customers who purchase products for the purpose of resale. You can't use Amazon Prime to ship products to your customers or potential customers.
  • We may change these benefits occasionally as outlined in the Amazon Prime Terms & Conditions.
  • Some items aren't available for Two-Day Shipping due to special shipping characteristics. Instead, we'll use free standard shipping, and deliver in four to five business days.
  • Your Prime Membership may be subject to sales tax in some states. To know more about taxes applied, goto Tax on Amazon Prime in some states.
  • Customers who are guests of another membership are ineligible for the following benefits unless they are eligible through their Amazon Household: membership sharing, Prime Video, Amazon Music for Prime Members, and Amazon Family discounts. Customers who are guests of another membership aren't eligible for Amazon Photos.
  • Prime members with certain discounted monthly Prime offers can’t share their Prime benefits.

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