United Airlines
Overview
3.055,121 reviews
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In-flight entertainment (WiFi, TV, films)
Onboard Experience
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About United Airlines
Airline Alliance
Star AllianceHeadquarters: 233 S. Wacker Drive, Chicago, IL 60606
Airline Summary
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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55121Reviews
23176Photos
100Tips
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Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Popular mentions
Salt Lake City - Columbus
Domestic
All 4 segments of my flights were delayed. Gate changes occurred frequently. I missed my rental car operating hours so I had to Uber both ways. Avoid United.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Houston - Kansas City
Domestic
I am so disappointed with United airlines, I booked my flight and was supposed to get home tonight at 10:30pm to make it home for my busy Monday and they cancelled my flight at 7pm after we had already got to the airport since our flight was boarding at 8:30pm. I have important work meetings that are required, have to take my kids to summer school in the morning. They were absolutely no help after explaining to customer service about the importance of getting home tonight and were so rude. They decided to book me a flight for the next day and now I won’t get home until 2:30pm on Monday. They thought offering a $50 flight voucher would make up for it. Now I have to book a hotel and deal with so many other inconveniences due to United airlines poor communication and help. I will never fly with United again and advise everyone to read this before booking.…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Portland - Chicago
Domestic
United was nice with the previous CEO's. Lately operations is a mess: late flights, cancellations and excuses are every day, late crews, maintenance issues, late aircrafts, missing baggage.....AND for far the Most expensive airline to fly Business. I used to be a loyal customer of United, but they prove over and over they don't care. They delay flights, no responsibility taken, missing connections (weather they said....not one cloud in the sky and all the other airlines flying normal schedule).....They need the Old Fashion CEO's....less tech more customer care!)…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Louisville - Punta Cana
Caribbean
The actual flights were on time and nice. However, I had to make several calls prior to our trip because of delays in getting our destination paperwork processed. I had to upload the same documents multiple times and make multiple calls to follow up as the app kept saying "pending review". Then, they failed to load all of our checked bags during our connection in Newark and I had to make an extra trip to the airport to retrieve the next day. I fly for work a lot and don't typically fly United. I haven't had these issues with any other airline. We had separate issues both before an after the actual flights. I guess there is a reason I don't fly United very often. To compound the lost luggage issue, their app told me one thing and the live people told me two other stories. Luckily, I had a Tile tracker in my bag and tracked it myself...no thanks to United. Tip for United about customer service, lead with "We are terribly sorry for the inconvenience..." because United customer service didn't say that one time as they seem like they truly don't care or like their job. Very rude people. The person at the Louisville airport literally told me that our checked bag not making it on the flight (even though our other bag made it) was not United's fault. I guess it was our fault for even flying United in the first place...my bad. United could learn a thing or two from American and Southwest Airlines about customer service and how to treat people. Every one makes mistakes but is how you react to your mistakes and how many you make that is the measure of your business and service. United has a long way to go.…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Las Vegas - Indianapolis
Domestic
My flight was scheduled to arrive at my destination near 6am. Due to a delay I would have missed my connection. The agent I spoke to could not find another flight on United or American that could get me to my destination earlier than 3p the next day. I was only traveling for 2 and a half days so to make it worth my time I needed to get back as early as possible. The agent advised me I could book myself on another airline and apply for reimbursement from United. I reluctantly took a flight on Spirit, but they got me to my destination at 5 am. I followed up with United to file for reimbursement and was told they do not offer reimbursements. I informed them of when I called and from which number so they could hear my nearly 2 hour conversation with the agent that gave me this information. Still stay said there is nothing they can do, so I asked for the escalation path, so far they only apologize. I made decisions based on the information the United agent provided, but somehow it was my responsibility to know the information that was provided was erroneous; this is a case of David v. Goliath, I still hope to get something.…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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United Airlines
123456…
LouisvilleDude wrote a tip Yesterday
"Choose an airline with less add on fees, better customer service, and a better track record with airplane maintenance until United improves."
lwm50 wrote a tip 8 Jun
"avoid delays, because people at the gates are not helpful when scheduling missed connections"
123456…
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £31
3th checked bag: £118
4th checked bag: £118
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £39
3th checked bag: £118
4th checked bag: £118
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £43
3th checked bag: £142
4th checked bag: £142
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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