Reviews
Write a reviewCarlos was just exceptional!
Carlos was just exceptional!! He was kind the moment I pulled into the garage, very personable. He helped me synch my phone to my car after my car was serviced.
Carlos was just exceptional!
Carlos was just exceptional!! He was kind the moment I pulled into the garage, very personable. He helped me synch my phone to my car after my car was serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Melissa, for the glowing review and for highlighting Carlos's exceptional service! We are thrilled to hear about your positive experience with him. If you ever need further assistance or have any questions in the future, feel free to reach out to us. We look forward to welcoming you back! Sincerely, Tom Kastrati General Manager Gerald Ford
Aaron was very responsive!
Aaron was very responsive! Even on his day off, he was working to help us find the right vehicle. He was very knowledgeable about the vehicles and options/packages. He was also very knowledgeable about the purchasing options: lease, flex buy or purchase. He did not pressure us to make a decision and very patient and nice throughout the process.
Aaron was very responsive!
Aaron was very responsive! Even on his day off, he was working to help us find the right vehicle. He was very knowledgeable about the vehicles and options/packages. He was also very knowledgeable about the purchasing options: lease, flex buy or purchase. He did not pressure us to make a decision and very patient and nice throughout the process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Nathan, for the kind words about Aaron! We're thrilled to hear about your positive experience with us. We pride ourselves on providing excellent customer service and a stress-free purchasing process. If you need anything else or have further questions in the future, feel free to reach out. Gerald Ford appreciates your feedback and looks forward to assisting you again! Sincerely, Tom Kastrati General Manager Gerald Ford
Great customer service.
Great customer service. The waiting area is clean and homey. I love the fact that I can bring my son.
Great customer service.
Great customer service. The waiting area is clean and homey. I love the fact that I can bring my son.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Kimberly! We're glad you enjoyed our customer service and found our waiting area welcoming. We strive to create a family-friendly environment. Gerald Ford looks forward to serving you and your son again in the future. Sincerely, Tom Kastrati General Manager Gerald Ford
The service was Friendly and timely and generally what i
The service was Friendly and timely and generally what i would expect
The service was Friendly and timely and generally what i
The service was Friendly and timely and generally what i would expect
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful feedback, Scott! Gerald Ford appreciates your kind words about our friendly and timely service. We look forward to serving you again in the future. Sincerely, Tom Kastrati General Manager Gerald Ford
Our sales consultant Armando was very helpful and
Our sales consultant Armando was very helpful and friendly to work with.The finance manager Destinee made signing a million papers enjoyable.Also talked with Tom(GM) and Larry (service advisor)very helpful guys.
Our sales consultant Armando was very helpful and
Our sales consultant Armando was very helpful and friendly to work with.The finance manager Destinee made signing a million papers enjoyable.Also talked with Tom(GM) and Larry (service advisor)very helpful guys.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sherri, Hearing about your positive experience has a remarkable way of inspiring and motivating us to keep doing what we do! We want nothing but the best for our customers and we are glad that is what we are doing. Hope to see you back again soon! Sincerely, Tom Kastrati General Manager Gerald Ford
Great service
I was very excited to learn that since this service was a recall for a system update. Hence, I could have a technician come to the house to perform this service rather than come to the dealership! The technician was punctual with the arrival time, professional and knowledgeable!
Great service
I was very excited to learn that since this service was a recall for a system update. Hence, I could have a technician come to the house to perform this service rather than come to the dealership! The technician was punctual with the arrival time, professional and knowledgeable!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input, William! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, Tom Kastrati General Manager Gerald Ford
Great service
Everyone was very helpful making my purchase. The web site setting up appointment was easy to use. My salesman Ryan very easy to work with.
Great service
Everyone was very helpful making my purchase. The web site setting up appointment was easy to use. My salesman Ryan very easy to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Jeffrey! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tom Kastrati General Manager Gerald Ford
great service
It was a great service. the techs and advisors were fast and reliable. I will be definitely be back for services.
great service
It was a great service. the techs and advisors were fast and reliable. I will be definitely be back for services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathy, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Tom Kastrati General Manager Gerald Ford
Professional
Fast service and friendly environment. The staff was very professional and knowledgeable about the service I needed. The shop area was so clean!
Professional
Fast service and friendly environment. The staff was very professional and knowledgeable about the service I needed. The shop area was so clean!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shane, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Tom Kastrati General Manager Gerald Ford
great job
I experienced great customer service skills will car shopping at Gerald Ford of North Aurora. Although it can be a difficult experience at other car dealerships, I found the team had great communication, great cleaning and a fast delivery timeframe. Their skill-set allowed me to purchase a vehicle with ease.
great job
I experienced great customer service skills will car shopping at Gerald Ford of North Aurora. Although it can be a difficult experience at other car dealerships, I found the team had great communication, great cleaning and a fast delivery timeframe. Their skill-set allowed me to purchase a vehicle with ease.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Gerald Ford, we value our customers and we look forward to seeing you down the road. Sincerely, Tom Kastrati General Manager Gerald Ford