Due to the COVID-19 outbreak, we receive a high volume of cancel requests, leading to possible delays in processing.

Please know that we are working around the clock to process the requests as quickly as we can, and to help our customers find the best possible resolution to their situation.

If you have already applied for a refund, please note that your refund may take longer than normal to complete due to the sheer volume of passengers that were impacted. We are processing cancelations and refunds in the order the request was received.

You will receive an e-mail as a confirmation of your cancelation once it has been processed. Your refund, if eligible, should be reflected on your billing statement within 2 billing cycles, depending on your credit card and financial institution.

You can also verify the status of your application online by completing the form below:

Status Explained

Cancel request rejected

As a travel agency, our ability to cancel with or without refund for passengers is dependent on airline policies and restrictions. Unfortunately, due to the current policy effected by the airline you were flying with, and the absence of a travel advisory for your destination, you are not currently eligible for a cancelation with or without refund. However, airlines are continuously updating their travel advisories, so we suggest you check again at a later date and apply again should the status change.

Cancel request accepted

Please note that your request for a cancel with or without refund was received. Due to a very high volume of requests received because of COVID 19, it could take up to four weeks to process your application. To help you avoid long wait times on the phone, we will keep you updated throughout the process and will notify you if additional information is required. Thank you in advance for your patience and understanding.

Cancel request in progress

We are pleased to inform you that your request for a cancel with or without refund is in progress, and an agent is working with the airline to process it. Due to the high volume of requests received because of COVID-19, there may be delays in receiving responses from the airline. To help you avoid long wait times on the phone, we will keep you updated throughout the process and will notify you if additional information is required. Thank you in advance for your patience and understanding.

Cancel request processed

We are pleased to inform you that your request for a cancel with or without refund has been processed. Due to the very high volume of refunds being processed by us as well as by airlines and financial institutions, it may take up to 18 weeks for your refund to appear on your statement for your original form of payment. Thank you for your patience and understanding. If you will be receiving a cancelation without refund, please use our My Trips portal to book a new flight.

Options Explained

Based on airline policy, you may be eligible for one of the following (handling fees may apply):

Cancel Without Refund

We were able to secure a great price for your original flight. However, cancelling your ticket and exchanging it for a future flight may be subject to restrictions and/or additional costs. Prices for replacement flights may be higher than what you originally paid, and may involve less choice, due to the limitations imposed by the airlines for flight exchanges. Potential restrictions and/or limitations include:

• Fares eligible to rebook in the future may be limited to the same fare type and/or fare class as your original ticket(s).
• Your original ticket price consisted of individual fare and taxes components. In some cases, the original fare and taxes components of your original ticket may be respectively limited to the fare and tax portions of your new itinerary.
• The original value of your ticket(s) is non-refundable and non-transferable from one traveller to another.
• If the cost of your new flight is greater than your original ticket price, you will need to pay the remaining difference in price. If the cost of your new flight is less than your original ticket price, you may lose the remaining value depending on the airline policy.
• You may be restricted to rebooking a new ticket that has the same origin and/or destination as your original ticket.
• The booking date and/or travel date of your trip must be within the validity period allowed by the airline (e.g. 12 or 24 months from the original ticket purchase date or travel date, depending on the airline policy).
• You must rebook a ticket with the same airline as the original ticket(s).

Upon rebooking, you may be charged an Exchange fee per passenger by the airline.

Your reservation must be canceled prior to the scheduled departure date or you risk losing the full value of your original ticket.

You must rebook your new flight(s) through FlightHub. You can rebook by contacting one of our Customer Service Agents or by logging into "Manage My Booking".

Refund

If you cannot change your flights, you may be entitled to a refund. Some airlines are allowing tickets to be refunded even if you purchased non-refundable tickets due to COVID-19 outbreak. Refunds are only available for un-flown flights. When you request a refund with us, we will cancel your booking and will handle fulfilling your request with the airline on your behalf. Due to the COVID-19 outbreak, it could take up to 18 weeks to receive refund to the original form of payment you used when you purchased the itinerary. Please note that not all airlines are offering refunds, please click here to see if you are eligible.

Please note, to be eligible for options above, your reservation must be canceled or exchanged prior to the scheduled departure date or you risk losing the full value of the tickets.

If you booked with low cost carriers, such as Spirit Airlines, Frontier Airlines, etc. we suggest you visit their website for more information.

Review our Airline Travel Waivers table, to check available options offered by airlines.