Air Europa

✅ Trip Verified | Stunning bad overall performance of crew. My wife and I flew on the 2nd of April 2024 from Brussels to Miami by Air Europa. The flight from Brussels to Madrid went well, but the flight from Madrid to Miami was a very bad experience due to bad performance of the crew including the cockpit crew. We flew on Air Europa’s Boeing 787-9 tail number EC-ODH, flight number UX097. We were seating in the first row of economy class seats 15H and 15J. What occurred to us was no welcome from the captain at the departure but also at arrival on Miami. What really worried me as a private pilot with more than 30 years’ experience is the fact that the safety procedures at departure were not followed: there was no cross check of the doors by the cabin crew upon departure. What also occurred to me was that there were no instructions over the intercom from the cockpit to the cabin crew. Secondly, it is odd that you have to pay for earphones on a transatlantic flight. I never experienced that in my (many) other flights. Thirdly, there was absolutely no friendliness of, or eye contact with the cabin crew. Holding a doctorate in service quality, I am keen to the hospitality attitude of the cabin crew. After a first meal that was OK (we ordered special meals), but thrown on your table we were actually forgotten in the second serving. No drinks, no snack because they were working from the back to the front, which is also, let’s say a different way of serving. When my wife went to the pantry, an older stewardess (purser?) denied that our row (three seats) was not served and did not want to provide us with what they called (extra) drinks. Actually, they suggested that my wife lied. Finally, they gave in and gave us an almost empty bottle of cola. Then, five minutes before landing, they threw us two food bags. We didn’t open it until the customs asked us and it turned out that it was the forgotten snack with an apple. We were picked out of the line because of the apple and had to wait half an hour before we could get our suitcases. This was the first but also the last time we flew with Air Europa. As a member of Skyteam you expect a better performance. So, no Air Europe for us anymore!

Not Verified | I recently had the misfortune of flying with Air Europa, and I must say, it was an experience I would not recommend to anyone. As a frequent traveler, I have certain expectations when it comes to airlines, but Air Europa managed to fall short in every aspect. The pre-flight experience was a nightmare. The app was unintuitive and offered little to no assistance. Customer service was virtually nonexistent, and the selection of non-stop flights was extremely limited. Upon arriving at the Madrid airport three hours early, hoping to have a relaxing breakfast in the lounge after checking our bags, we were met with a frustrating surprise. The check-in agents didn't arrive until 1.5 hours before the flight, forcing us to wait in an excruciatingly long line just to check our luggage. To make matters worse, the gate wasn't announced until a mere 10 minutes before boarding. Once on board, the discomfort continued. The seats were cramped and offered minimal legroom. The staff managed to serve dinner quickly, but their efficiency didn't extend to other aspects of the flight. The in-flight entertainment was a complete letdown. In an era where most airlines offer a simple portal for passengers to watch movies on their laptops, Air Europa had no such option. Even after paying a hefty fee for subpar Wi-Fi, passengers were limited watching movies on the TV set - which is tough considering they ran out of headphones so now I have no way of watching anything (hence why I have the time to submit this review) In summary, my experience with Air Europa was utterly disappointing. From the lackluster pre-flight experience to the uncomfortable seating and inadequate in-flight amenities, this airline failed to meet even the most basic standards. I strongly advise fellow travelers to avoid Air Europa and opt for airlines that prioritize customer satisfaction and provide a more pleasant flying experience. Rating: 0/10.

✅ Trip Verified | Flight from Miami - Madrid delayed over 6 hours. Missed connection to Barcelona, and then missed connection on to Mallorca. Had to buy new flight to Mallorca. Wouldn't put us on same day flight Barcelona, and refused to release luggage to me to buy a different flight or take the train. Absolutely zero customer service. Zero communication. Other flight to Barcelona was late (of course). Bags take hours to receive off their planes. S WI-FI didn't work halfway through on overseas flight. Seats extremely cramped. Food was lukewarm and mediocre, and served almost immediately after takeoff.

✅ Trip Verified | I bought two return tickets from JFK to Madrid and from Madrid to JFK. On our return flight, we got the boarding passes, I wasn’t feeling well and went to use the restroom. I haven’t heard any announcements. When we reached the gate they said we couldn’t get to the plane. The plane was at the gate but the staff didn’t hear anything. I saw a flight attendant coming out of the plane, I told three ladies that this flight attendant just came out so please let us go in. I have to pay for an extra night at the hotel. And there are two new return tickets. It is a huge expense. I have been trying to explain to them, but the staff didn’t listen to anything.

✅ Trip Verified | Having missed my connection due to Air Europa incompetence and a five hour wait for the next flight, I encountered terrible service on their business class flight. Cramped seat, dreadful food (they only seem to know how to cook one dish as it is always Ravioli). The lounge at Madrid airport is also dreadful with no dining available in the evenings.

✅ Trip Verified | First impression upon boarding was good. Quite clean, and staff kept the toilets clean throughout the 11hr flight. Flight was on time and arrived ahead of schedule which was a bonus. I was disappointed with service. They served food within 2 hours of boarding the plane. I'm not stranger to flying longhaul flights so I was quite surprise with what they served for how much we paid for. Our lunch consist of rice and chicken, steamed carrot; small bread and butter and pudding. Head phones you have to pay for. Any other snack you need to pay for too. Research about the airline before booking.. I would try to avoid this airline.

Not Verified | My mother passed away so I didn’t have much of a choice of tickets as I needed to get out to Spain quick so as a frequent flyer I decided to try air Europa. NEVER AGAIN! From the minute we boarded and were left in the aisle to board for over 40 mins and everyone was hot and tired to getting a piece of chicken with a bread roll and a tiny dessert. No water throughout the 12 hour flight. The crew were too busy talking to care that I needed water to take headache tablets. The seats were sooooo cramped that I had the person behind me knees in my back. Then they left my baggage on the side in error and I spent an hour looking for it. I will Never fly Air Europa again!! Over $1200 a ticket and they couldn’t even give me a free water

✅ Trip Verified | My recent flight from Porto to Madrid with Air Europa was a no-frills affair. The plane itself was decent, but the overall service had a definite low-cost feel. On the positive side, the flight departed exactly on schedule. However, the boarding process was a bit chaotic. Many passengers seemed to have more carry-on luggage than allowed, which caused frustration. The crew were friendly enough, but their English wasn't the strongest, making communication a bit challenging. Overall, if you're looking for a cheap and efficient way to get from Porto to Madrid, Air Europa might be a decent option. However, don't expect any frills or exceptional service. I would probably fly with them again, but only if the price was significantly cheaper than other airlines.

Not Verified | I wish to thank the Crew of my flight. As a frequent flyer - I understand very well the stresses of every journey. I can only say how grateful I am to each and every crew member of this Air line that makes my travel experience a pleasant one. I understand implicitly how difficult the process and thought of planning a trip, whatever the reason... But I see it's easier to complain than to express gratitude when appreciation is due. After the past few years, we have encountered the most difficult times we've never thought we would faced, we've forgotten the saddest times, and most of all, not being able to visit our relatives abroad. We are adjusting to changes, we are able at last to fly across the world to give us back the sense of belonging; I hope my message or feedback" reaches everyone that I had the pleasure to meet during my flights, and be known that I always be thankful.

✅ Trip Verified | On December 12th, we departed from Madrid-Barajas with over two hours of delay, resulting in our arrival in Miami with the same delay. The Air Europa team arrived late for boarding, causing us to lose our place in the take-off queue and requiring us to join the line again. Many of us missed our connecting flight in Miami, despite having more than 3 hours for the connection, which I have made dozens of times before. As it was the last flight of the day, there were no available flights until the following morning. Air Europa claims to provide support, but they offer neither food vouchers, nor hotel accommodation. Over the phone, I was informed that I was entitled to all of these benefits and reimbursement for the new ticket I had to purchase the next day. I spent the night in the airport, in the middle of winter and feeling quite cold. No one provided a voucher or hotel service. When I submitted the claim for expenses and the new ticket, it took them two and a half months to respond!! This was only because I kept calling continuously; I am certain that had I not been persistent, they would never have responded, hoping it would be forgotten. Their response, two and a half months later, is that they are sorry, they regret the bad experience, but they will not pay anything. They deny your claim because they know that at some point, you will become frustrated with battling against a brick wall and stop pursuing it. Do not use Air Europa; now you know what to expect.