Air China Flights and Reviews (with photos)

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duffano wrote a review May 24

Europe4 contributions

Guangzhou - Berau

Southeast Asia

In case of problems, nobody speaks English or is willing to talk, customer service not helpful

The flight was delayed for several hours. This was due to the weather and not the airline's fault. However, many passengers lost their connective flights, and the airline was first not able, and then not willing to talk to customers. First of all, although CAN is an international airport, none of their staff speaks English. Within a couple of hours, they did not manage to (or did not want to?) find a single person that was able to communicate with international passengers. But it was not only a language issue alone. After passengers organized their own English/ Chinese translators, it turned out that the staff was not even willing to talk. Nobody gave information about rebooking options. Instead, they did not even look at us and left us completely uninformed until we reached Beijing 7 hours later in the middle of the night. This made it impossible to rearrange plans and inform people waiting for us. After I returned home, I wrote a complaint to the customer service. It turned out to be pointless. In their response they only referred to the fact that the delay was caused by the weather (something I never doubted), and did not even address the actual reason for my complaint. Avoid this airline, especially if you are an international passenger. In case of a problem, you will not find anyone who is able and willing to communicate.…

Date of travel: May 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Greedy wrote a review May 20

Leeds, United Kingdom1703 contributions649 helpful votes

London - Beijing

International

Air China CA856 to Beijing then Tokyo

We flew Air China from London Heathrow to Tokyo with around a two hour stop in Beijing each way. We paid £1533 in total, this includes fee for picking seats and 2 large suitcase per passenger. We booked with booking.con To check in online was impossible for us, the site is badly translated with glitches. A google search showed that many others can’t check in, as seats were already allocated we gave in and checked in on arrival, everyone was ok with this. The flight CA856 departed on time at 9.30pm. The aircraft was a modern Airbus A350-900, plenty of legroom and according to SeatGuru more than British Airways. There are a few films but basically I would describe the entertainment as terrible. I had loaded my phone with movies so was ok. There is supposed to be WiFi but it wasn’t working. There are power plugs (take 2pin adapter) but no usb so be sure to take a charger. Headphones are supplied, if you bring your own you’ll need the 2-1 adapter. Food was good and drinks were offered every so often. Choice of coffee, beer, wine or soda all served in a paper cup. Cold drinks often at room temperature. For the transfer at Beijing it’s just a short walk be aware that you are searched again so any liquids you purchased after security at Heathrow will be confiscated. Cases are transferred automatically. The flight from Beijing to Tokyo was an Airbus A330-200, flight number CA183,the seating was 2-4-2. For some reason we were not given correct seats and didn’t notice so it’s wise to check. Much the same as the main flight really, poor films but ok food. This took 2 hours 40. On the return short flight WiFi was sort of working. It enabled you choose from 36 films, many in English on the log on page but not connect to external websites. I’m not sure if this is how it’s supposed to be. On the return transfer at Beijing airport it was slim pickings for food so we ended up at a KFC that didn’t sell chicken. We couldn’t find cold water only room temperature. The return main leg was a Boeing 777-300ER, flight time 11 hours. I heard other airlines take longer as they avoid Russia whereas AirChina flyover it. Again we didn’t get the exact seats that we booked but did get similar which was the row with just two, not quite as good as didn’t fully recline. The seat back entertainment didn’t work but seemed ok for those around us, perhaps we were just unlucky. I was able to connect to WiFi to stream movies to my phone. The WiFi doesn’t let you connect to external sites. Food was nice enough and offered water often, however it’s warm water in a paper cup. Air temperature in the plane was a little to warm. This is the second time that we have flown with Air China. On our first trip to Taiwan we stayed in Beijing 72 hours which is something that you could consider doing. For the price paid we would use Air China again.…

Date of travel: May 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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J Sinmay wrote a review May 18

Former French Concession, China89 contributions16 helpful votes

Shanghai - Xi'an

Domestic

China Air recommended

Economy flight form Shanghai to Xi’an. I’m 185cm. Leg room was sufficient. I would always fly China Air when flying with if China if possible. Food was reasonable. Check in ok, as forfeited rules change for airline to airline and airport to airport.

Date of travel: May 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Manu M wrote a review May 17

Auckland Central, New Zealand1 contribution

Chiang Mai - Milan

International

Useless company and zero cuatomers service.

Horrible service, they cancelled my flight and gave me an alternative that doesn't allow me to catch my second flight, at the same airport and with the same company. They wouldn't eefund any money and took me 4 hours with Expedia to find an alternative one (nit confirmed yet) and Air China was absolutely useless with every interactions. Don't book from them ever! You save like 10% and pay everything back in time and stress (and 2 extra days in the hotel for this). Worst service i ever received in 11 years of international travelling!…

Date of travel: April 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Jo G wrote a review May 16

1 contribution

Chengdu - Seoul

North Asia

No costumer service

Very bad customer service. Change of booking nearly impossible. No response to emails, even though they asked me to send the documents via email. In the end, the charge of booking became very pricy.

Date of travel: May 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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