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Transaction History, Foreign Exchange Service and FX Transfer to Other Hang Seng Account of Passbook Savings Account
Saturday
6:00 p.m. to 6:00 a.m.
(next day)
Sunday
3:00 a.m. to 6:00 a.m.
Time Deposit Enquiry
Monday to Sunday
3:00 a.m. to 3:30 a.m.
Mobile Cheque Deposit
Tuesday to Saturday
2:05 a.m. to 2:35 a.m. (2 mins)
Travelsure Protection Plan application
Tuesday to Sunday
5:20 a.m. to. 5:30 a.m. (10 mins)
Travelsure Protection Plan application with non-passbook savings account
Monday to Friday
11:30 p.m. to 11:35 p.m. (5 mins)
Travelsure Protection Plan application with passbook savings account
Saturday
6:00 p.m. to 3:00 a.m. (next day)
Sunday
12:00 a.m. to 6:00 a.m.
Travelsure Protection Plan application
Friday
12:00 a.m. to 2:00 a.m.
General Insurance application:
Travelsure Protection Plan
Personal Accident Insurance Plan
Home Care Plus Home Insurance Plan
Domestic Helper Insurance Plan
Part-time Domestic Helper Insurance Plan
Business e-Banking
Non-Regular Schedule
Date
Time
Service Not Available
From
To
26 May 2024 (Sun)
12:00 a.m.
12:00 noon
Investment Services (See Note)
26 May 2024 (Sun)
12:00 a.m.
1:30 a.m.
FX Order Watch
Note: There may be intermittent system maintenance lasting for only 30 minutes during 6:00 a.m. - 12:00 noon. If you encounter this issue, please try again later.
Regular Schedule
Date
Time
Service Not Available
Monday to Friday
9:00 p.m. to 9:30 p.m.
(5 minutes)
Business e-Banking Services
Saturday
12:00 a.m. to 8:00 a.m.
Sunday
12:00 a.m. to 8:00 a.m.
Monday to Friday
8:30 p.m. to 9:00 p.m.
(30 minutes)
Investment Funds Trading
Saturday
5:45 p.m. to 6:15 p.m.
(30 minutes)
Sunday
12:00 a.m. to 12:00 noon
Securities and Investment Funds - Profit and Loss Calculation
Sunday
12:00 a.m. to 6:00 a.m.
e-Cheque Services
Hang Seng HSBCnet
Non-Regular Schedule
Date
Time
Service Not Available
From
To
26 Nov 2023 (Sun)
00:45
11:15
Alias Management & Faster Payment Service
eDDA services
Regular Schedule
Date
Time
Sunday
00:00 - 06:00
Note: For non-regular maintenance schedule, please refer to the announcement posted on the home page of Hang Seng HSBCnet from time to time.
Hang Seng Website
Non-Regular Schedule
Date
Time
Service Not Available
From
To
19 Apr 2024
(Friday)
18:00
21:00
Travelsure Protection Plan application
Regular Schedule
Date
Time
Service Not Available
Sunday
02:30 to 06:30
Hang Seng Website Services
Friday
00:00 to 02:00
General Insurance application:
Travelsure Protection Plan
Personal Accident Insurance Plan
Home Care Plus Home Insurance Plan
Domestic Helper Insurance Plan
Part-time Domestic Helper Insurance Plan
Mobile Account Opening / Upgrade
Non-Regular Schedule
Date
Time
Service Not Available
From
To
11 May 2024 (Sat)
21:00
02:30
(next day)
Mobile Account Opening
25 May 2024 (Sat)
02:00
07:00
Mobile Account Opening
Regular Schedule
Date
Time
Service Not Available
Sunday
02:30 to 06:00
Mobile Account Opening
Open / Upgrade an Account
1st day of each month
02:00 to 07:00
Mobile Account Opening
Hang Seng Invest Express mobile app
Non-Regular Schedule
Date
Time
Service Not Available
From
To
20 Mar 2024 (Wednesday)
04:00
06:00
Investment Services
Regular Schedule
Date
Time
Service Not Available
Sunday
08:00 to 20:00
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